OnePlus TV General Support Sat, 07 Mar 2020 13:21:54 +0000 Sat, 07 Mar 2020 13:21:54 +0000 OnePlus Community https://forums.oneplus.com/forums/oneplus-tv-support/ Fri, 06 Mar 2020 03:02:15 +0000 https://forums.oneplus.com/threads/oneplus-tv-latest-february-2020-update-causing-issues.1184405/ https://forums.oneplus.com/threads/oneplus-tv-latest-february-2020-update-causing-issues.1184405/ invalid@example.com (Bharath Mannepuli) Bharath Mannepuli
It would be great if OnePlus developers fix this very soon because it is degrading...

OnePlus TV latest February 2020 update causing issues]]> 3 Wed, 04 Mar 2020 07:03:01 +0000 https://forums.oneplus.com/threads/staggered-4k-video-playback-from-usb.1126123/ https://forums.oneplus.com/threads/staggered-4k-video-playback-from-usb.1126123/ invalid@example.com (abheybir) abheybir 5 Mon, 02 Mar 2020 10:00:42 +0000 https://forums.oneplus.com/threads/not-getting-connected-to-amazon-echo.1118369/ https://forums.oneplus.com/threads/not-getting-connected-to-amazon-echo.1118369/ invalid@example.com (ankit_85) ankit_85 2 Thu, 27 Feb 2020 06:34:36 +0000 https://forums.oneplus.com/threads/oneplus-tv-wont-power-on.1180583/ https://forums.oneplus.com/threads/oneplus-tv-wont-power-on.1180583/ invalid@example.com (shivaranjanb) shivaranjanb
I found that there are no physical buttons on the TV to power it on? I have raised a support request with Oneplus customer care. Any help or tips would be appreciated.]]> 12 Thu, 20 Feb 2020 18:09:11 +0000 https://forums.oneplus.com/threads/oneplus-q1-tv-spdif-toslink-bluetooth-audio-lag.1125815/ https://forums.oneplus.com/threads/oneplus-q1-tv-spdif-toslink-bluetooth-audio-lag.1125815/ invalid@example.com (SunjaySingh) SunjaySingh
i had bought the OnePlus TV from Amazon.in on the day of launch, it was delivered and installed at my place by technician on 2nd october 2019.
i found that the home theatre has audio lag connected to TV over SPDIF TosLink, i was able to fix it using the SPDIF Delay.
i was amused to see the alluring picture and audio quality from OnePlus TV.

i had a thought to check it over Bluetooth Headphones and found that there is audio lag when input source are from HDMI, i am...

OnePlus Q1 TV SPDIF/TosLink Bluetooth Audio lag]]> 5 Mon, 17 Feb 2020 11:37:44 +0000 https://forums.oneplus.com/threads/hdmi2-arc-not-working.1142377/ https://forums.oneplus.com/threads/hdmi2-arc-not-working.1142377/ invalid@example.com (Jayanth19) Jayanth19 27 Sun, 09 Feb 2020 13:46:47 +0000 https://forums.oneplus.com/threads/sideloaded-mobile-apps-are-always-cropped.1113940/ https://forums.oneplus.com/threads/sideloaded-mobile-apps-are-always-cropped.1113940/ invalid@example.com (ParthGarg) ParthGarg
It is just a small area towards left where you can see app partially.]]> 14 Fri, 07 Feb 2020 06:27:56 +0000 https://forums.oneplus.com/threads/internet-speed-limit-lan-wifi.1157960/ https://forums.oneplus.com/threads/internet-speed-limit-lan-wifi.1157960/ invalid@example.com (Bibaswan) Bibaswan I've a 300 MBPS fiber net connection and my Oneplus TV is connected using the LAN cable.
While I test the speed limit using the speed test apps (Analiti or Fiber Test), I always get a speed limit of 95 to 97 MBPS. I also used the wifi after removing the LAN cable and re-tested the wifi speed and still get the same result of 95-97 MBPS. It never goes beyond that. But when I test the same network using my laptops (multiple) and phones, I get 300+ MBPS speed.
Is there a speed limit set by the...

Internet Speed Limit (LAN & Wifi)]]> 10 Wed, 05 Feb 2020 07:20:53 +0000 https://forums.oneplus.com/threads/ps4-pro-is-giving-error-that-your-tv-does-not-support-hdr.1124845/ https://forums.oneplus.com/threads/ps4-pro-is-giving-error-that-your-tv-does-not-support-hdr.1124845/ invalid@example.com (abheybir) abheybir I have recently got my TV unit, when paired to my PS4 Pro it is showing that "TV does not support HDR"; moreover when I try to play netflix content using my ps4 pro it shows no compatibility to dolby vision as well. Please support on same.]]> 14 Sat, 01 Feb 2020 17:05:00 +0000 https://forums.oneplus.com/threads/mode-settings.1178522/ https://forums.oneplus.com/threads/mode-settings.1178522/ invalid@example.com (ĎhàñřåjBûddÿ) ĎhàñřåjBûddÿ 1 Thu, 23 Jan 2020 05:20:17 +0000 https://forums.oneplus.com/threads/backlight-bleed-at-the-bottom-of-tv.1174750/ https://forums.oneplus.com/threads/backlight-bleed-at-the-bottom-of-tv.1174750/ invalid@example.com (naveenguna) naveenguna 3 Thu, 23 Jan 2020 04:16:21 +0000 https://forums.oneplus.com/threads/oneplus-tv-default-setting.1174929/ https://forums.oneplus.com/threads/oneplus-tv-default-setting.1174929/ invalid@example.com (ĎhàñřåjBûddÿ) ĎhàñřåjBûddÿ 1 Tue, 21 Jan 2020 03:30:36 +0000 https://forums.oneplus.com/threads/one-plus-tv-backlight-bleed.1128104/ https://forums.oneplus.com/threads/one-plus-tv-backlight-bleed.1128104/ invalid@example.com (Sasi4395) Sasi4395 View attachment 1165218

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View attachment 1165223]]> 35 Mon, 13 Jan 2020 08:04:00 +0000 https://forums.oneplus.com/threads/broadband-data-consumption-increased-on-oneplus-tv-as-compared-to-amazon-fire-stick.1151443/ https://forums.oneplus.com/threads/broadband-data-consumption-increased-on-oneplus-tv-as-compared-to-amazon-fire-stick.1151443/ invalid@example.com (rajeshsharm) rajeshsharm
I was using Amazon Fire stick from the last two years and recently purchased OnePlus TV last month.
One thing I have noticed that the data consumption on my Airtel Broadband got increased since the time I start using OnePlus TV. Video quality on Amazon Fire Stick is 1080x760. How can I optimize the bandwidth utilization or enable the Data saver in OnePlus TV?]]> 13 Mon, 13 Jan 2020 04:40:09 +0000 https://forums.oneplus.com/threads/kindly-respond-to-customer.1167260/ https://forums.oneplus.com/threads/kindly-respond-to-customer.1167260/ invalid@example.com (Jayanth19) Jayanth19
Kindly respond to customer properly. You guys have taking more than 2 months to resolve the problem. when ever i call then u guys will convey 48hrs. This not works. very worst service from OnePlus. Never Expected.]]> 4 Sun, 12 Jan 2020 18:58:53 +0000 https://forums.oneplus.com/threads/safemode.1170376/ https://forums.oneplus.com/threads/safemode.1170376/ invalid@example.com (Adithyan N) Adithyan N pls anyone suggest 🤕]]> 1 Fri, 10 Jan 2020 17:21:31 +0000 https://forums.oneplus.com/threads/one-plus-tv-dobly-audio-problem.1157170/ https://forums.oneplus.com/threads/one-plus-tv-dobly-audio-problem.1157170/ invalid@example.com (Phaneendra) Phaneendra I'm facing this issue when I try to play any 4k resolution movie of Dolby Atmos audio quality via hard disk drive (WD | My Passport | 2TB). Recently I played Hunter Killer (UHD | Bluray | Dolby Audio | size-10 GB), Hobbs and Shaw (UHD | Bluray | Dolby Audio | size-14 GB) in which both videos (4k resolution) played smoothly but the audio (Atmos 7.1) is struggling a bit to play smooth. This happens only when i try to play Dolby Audio content (Atmos 7.1).
Anyone facing...

One Plus TV Dobly Audio problem]]> 17 Sat, 04 Jan 2020 13:54:29 +0000 https://forums.oneplus.com/threads/screen-colors-and-noise-issue.1161284/ https://forums.oneplus.com/threads/screen-colors-and-noise-issue.1161284/ invalid@example.com (V1573378049906) V1573378049906
i am facing Screen colors and noise issue while watching TV during dark scenes. There are too much noise & colors are bleeding. Using film picture mode , also tried with Cinema mode but same issue.
Any one also facing the same issue?
I am attaching two pics here.
View attachment 1218393 View attachment 1218394]]> 11 Tue, 31 Dec 2019 07:02:30 +0000 https://forums.oneplus.com/threads/oneplus-tv-speaker-gets-a-bit-noisy-around-45-50-volume-in-movies.1140098/ https://forums.oneplus.com/threads/oneplus-tv-speaker-gets-a-bit-noisy-around-45-50-volume-in-movies.1140098/ invalid@example.com (AyushKumarAK) AyushKumarAK
I noticed an issue that when I level up the volume to 45-50%,the speaker gets a bit noisy.
Like how we say-"Speaker Fatt Raha Hai" in Hindi.I watched several Movies from my Hard Drive like Avengers Endgame & Far From Home 4K & at some action sequences,the Speaker isn't sharp enough & gets a bit Noisy at just around 50% Volume.

Thanks In Advance.I would really like OnePlus to look into this case.
And I am already having a conversation about my Panel Leakage,I would like...

OnePlus TV Speaker gets a bit Noisy around 45-50% Volume in Movies]]> 16 Tue, 31 Dec 2019 03:18:04 +0000 https://forums.oneplus.com/threads/how-to-connect-oneplus-tv-to-home-theater.1122490/ https://forums.oneplus.com/threads/how-to-connect-oneplus-tv-to-home-theater.1122490/ invalid@example.com (nihalnakerti) nihalnakerti 3