I wanted to have an option to get it repaired as well...?
As just one of many people who replied to this thread, you sure have contributed a lot to the "12 pages of back and forth"--though I certainly...
No....I'm not satisfied because I still haven't gotten a response from OP Support. I'm not trying to bring people down, I'm trying to educate them on...
Yes, a phone that works great until you drop it two feet and then get ignored by the company even when you're willing to pay for a repair.
I'm not blaming OnePlus for dropping my phone. I dropped it, that's fine. I just wanted to see what options were available to me, and I'm willing to...
Because I didn't even get a response within a time frame THEY promised.
No.. that's literally what the request is called. I'm not expecting or arguing the warranty, I'm stating that the customer service is unacceptable.
Thank you. I completely agree.
Exactly. A lot of these responses were defending the company's reputation rather than acknowledging and fighting for a change in the company's flawed...
Yes, thank you.
I am willing to pay for a repair. Again, that's not the issue. My issue is with the customer service. How am I supposed to get it repaired if they...
You misunderstand the point of this thread. It's not to "trash" one plus. It's to let people know, especially the people considering buying the...
And there's validity in your arguments that are more concerned with the company's reputation rather than the product and after sales experience.
I admitted to the drop. That's not the issue. Read the post again.
WTF. Have you gotten the phone back?
Again, that is my opinion based on the experiences with the company and phone. That's not slander. Slander: the action or crime of making a false...
What the hell. That's awful and is NOT acceptable.
I've been patient. But how patient could you be if you didn't have a working phone for a week?
Trashing the company? Am I slandering the company in any way? I'm stating a fact: OnePlus has a subpar customer support system and if people are...
That's actually the "technical support" option. There's a "repairs" option, that promises a response within 3 working days. Please be more thorough...
