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10/11: The day of the missing phones

  1. Ciro_90
    Gingerbread Nov 12, 2015


  2. johneakin444
    Gingerbread Nov 12, 2015

    johneakin444 , Nov 12, 2015 :
    They rang me back:

    Transport delay between HK and UK.
    Will take a few days.
    bulk shipment is not express.
    uk start of next week.

    Thats it
     

    Ciro_90 and migman like this.
  3. Anonim313
    Gingerbread Nov 12, 2015


    Ciro_90 likes this.
  4. Sergejkarkarov
    Donut Nov 12, 2015


    stemig59 likes this.
  5. stemig59
    Eclair Nov 12, 2015

    stemig59 , Nov 12, 2015 :
    me too!

    Tuesday, November 10, 2015
    Departed Facility in SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 15:03 1 Piece
     

  6. TaCe87
    Cupcake Nov 12, 2015


  7. ookeykat
    Eclair Nov 12, 2015

    ookeykat , Nov 12, 2015 :
    but what of those who paid express?
     

  8. ruben552
    Eclair Nov 12, 2015

    ruben552 , Nov 12, 2015 :
    I just got off the phone with DHL asswell .. they tolled they would investigate and call me back within 2 Hours..
     

  9. grmtrkngtn
    Cupcake Nov 12, 2015


  10. johneakin444
    Gingerbread Nov 12, 2015


  11. ohmarinusopx
    Froyo Nov 12, 2015

    ohmarinusopx , Nov 12, 2015 :
    Yeah, I also paid express! What is this nonsense :D
     

  12. Sergejkarkarov
    Donut Nov 12, 2015


  13. ookeykat
    Eclair Nov 12, 2015

    ookeykat , Nov 12, 2015 :
    <<<---ugh! i have a headache now... i not ringing today but if there is no updates from them by the morning then i guess i shall call :(o_O
     

  14. ohmarinusopx
    Froyo Nov 12, 2015


  15. ZNAMIR
    Froyo Nov 12, 2015

    ZNAMIR , Nov 12, 2015 :
    Contacted DHL. They're not sure what's wrong. According to a person I was talking to if it left Shenzen on Tuesday it should have been in Leipzig yesterday evening. However nothing arrived to Leipzig or wasn't scanned there yet (the latter according to DHL is less possible). They opened file and trying to find out if the package ever left China.
     

  16. iggyone1
    Cupcake Nov 12, 2015


  17. clemlover7
    Eclair Nov 12, 2015

    clemlover7 , Nov 12, 2015 :
    I hate to say this but count me in as well :(

    Tuesday, November 10, 2015
    Departed Facility in SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 15:05



     

  18. Mylolmania
    Eclair Nov 12, 2015

    Mylolmania , Nov 12, 2015 :
    I have the same issue, no update since 10.11. 15:03
    I asked DHL, this was their answer:
    [​IMG]
     

  19. migman
    Honeycomb Nov 12, 2015

    migman , Nov 12, 2015 :
    They are not lost, they get pick and packed by a distributor in Shenzhen and they are the scans and tracking number you get. After that they are packed into a pallet and get assigned a diffrent tracking number. The pallets are them moved from Shenzhen to Hong Kong to catch the 3S519 to Leipzig departing Hong Kong anything from 5am to 10am local time,they then arrive in Leipzig anything from 17:00-22:00 cet to be transferred to aircraft to go to East Midlands. Once at East Midlands the pallet is cleared through customs and duty and taxes paid so the phones can freely around the EU. The pallet is then broken down and your unique tracking number will start updating again.
     

    Ciro_90 and ruben552 like this.
  20. ookeykat
    Eclair Nov 12, 2015

    ookeykat , Nov 12, 2015 :
    People are getting different replies and answers from DHL... its a bit ridiculous!