Other 15 day Return Request RMA USA -- Buyer pays return shipping fee?

  1. toastytoast1234
    Marshmallow Nov 19, 2018

    toastytoast1234 , Nov 19, 2018 :
    [edit by Moderator SoniaB]

    Welcome to the real world.
    Last edited by a moderator: Nov 21, 2018

    jwwagner25 and Planbbobby like this.
  2. The1Lion
    Marshmallow Nov 19, 2018

    The1Lion , Nov 19, 2018 :
    Amazon would! :p
    Last edited by a moderator: Nov 21, 2018

    toastytoast1234 likes this.
  3. Alvie
    The Lab - OnePlus 5T Reviewer Nov 19, 2018

    Alvie , Nov 19, 2018 :
    If you paid with PayPal, they may reimburse upto $30 in shipping costs: https://www.paypal.com/us/webapps/mpp/returns

  4. toastytoast1234
    Marshmallow Nov 19, 2018

    toastytoast1234 , Nov 19, 2018 :
    That wouldn't surprise me, Amazon are incredible. I'm about to spend way more than I should in the Black Friday sales just because.

    The1Lion likes this.
  5. oneandonlyV
    Gingerbread Nov 19, 2018

    oneandonlyV , Nov 19, 2018 :
    Mind your language. If you can't accept the truth, Just keep your mouth shut. Let the people who have problem discuss the matter.

  6. toastytoast1234
    Marshmallow Nov 19, 2018

    toastytoast1234 , Nov 19, 2018 :
    The truth is that you have completely unrealistic expectations about how the world works. If you can show us a clause in your contract which explicitly states that returns are free then please post it here, otherwise suck it up, learn from your mistakes, move on with your life, live and let die.

    [edit by moderator SoniaB]
    Last edited by a moderator: Nov 21, 2018

    jwwagner25 likes this.
  7. David Y.
    Product Marketing Staff Member Nov 19, 2018

    David Y. , Nov 19, 2018 :
    Nice catch Andy, already passed this to CS team.

    CS team will reach out to you very soon.

    SoniaB, The1Lion, superplus and 5 others like this.
  8. toastytoast1234
    Marshmallow Nov 19, 2018

  9. doptas
    Eclair Nov 19, 2018

    doptas , Nov 19, 2018 :
    Thanks for taking time to post this.

  10. doptas
    Eclair Nov 19, 2018

    doptas , Nov 19, 2018 :
    Thanks. Received the device on November 5th. RMA initiated on the 14th. @David Y. Can you please confirm if I'm ok to hold the device until I receive further communication from your/CS team? Don't want to be penalized for not returning the device within 15 days of RMA initiation.

  11. meatandy
    Oreo Nov 19, 2018

    meatandy , Nov 19, 2018 :
    I would call and get the process started immediately just to be safe.

    The1Lion, doptas and Shivang Joshi like this.
  12. D1541101836284
    Cupcake Nov 19, 2018

    D1541101836284 , Nov 19, 2018 :
    My phone was defective, and I still had to pay the return shipping. Most companies would at least offer a free exchange for a defective item. Not a good start for me.

    jwwagner25 likes this.
  13. jeremiah.s
    Froyo Nov 19, 2018

    jeremiah.s , Nov 19, 2018 :
    In the case of a defective item, they should have paid for it,

    Planbbobby likes this.
  14. superplus
    Lollipop Head Moderator Nov 19, 2018

    superplus , Nov 19, 2018 :
    What was the issue? Do you have a Customer Support Ticket Number? If so, please can you send me the details in a private conversation message using a (mobile) browser so I can see if we can escalate the case for you: https://forums.oneplus.com/conversations/add?to=superplus

    The1Lion and jeremiah.s like this.
  15. wase4711
    Cupcake Nov 21, 2018

    wase4711 , Nov 21, 2018 :
    the rules of this are simple; if an item is DEFECTIVE, meaning a manufactures defect, most companies pay return shipping; if you are returning something you dont like, want, or changed your mind, YOU pay the return shipping..

    thats how it works most of the time; if you dont ask what their policy is BEFORE you plan on returning something because you dont like/want it, its YOUR problem that you had to pay the shipping..
    Assume responsibility for your actions, and you will never have a problem...

  16. doptas
    Eclair Nov 21, 2018

    doptas , Nov 21, 2018 :
    Last edited: Nov 21, 2018

    oneandonlyV likes this.
  17. goadamn
    Eclair Nov 24, 2018

    goadamn , Nov 24, 2018 :
    OnePlus is making me pay the $15 return shipping fee to pay for their defective phone =(

    (that said, Amazon is evil and can afford to pay for all of the return shipping needed because they have all of the billions of dollars)

    I don't mind paying return shipping, but this will be the second time (within a month) at @$15 each, plus I've eaten the cost of $40 of accessories. I've essentially lost $70 and have no phone.

    That's kinda annoying.

  18. jeremiah.s
    Froyo Nov 24, 2018

    jeremiah.s , Nov 24, 2018 :
    You've had two defective phones from OnePlus in the span of a month?

  19. goadamn
    Eclair Nov 24, 2018

    goadamn , Nov 24, 2018 :
    Not quite. I literally ordered my first phone the day before I got the email about the purple going on sale. It's been about three years since my last phone upgrade and my previous phone died in mid September. I've been using a terrible BLU phone for over a month and I decided I could wait another week for a phone in a color I'd prefer. I never even opened the plastic wrap on my first phone. It showed up on the Wednesday the purple went on sale. I paid the $15, mailed it back and ordered the purple. It stung. I would have waited to order a phone had I known the purple was coming, but $15 isn't too terrible.

    To then get a lemon of a purple (or from reading this board, sounds like many people are having connectivity issues and it's not just my lemon but the phone or software in general), which will cost me $15 to return, and after having opened my accessories which are not returnable, I'm eating that $40 too; it kinda stings. That's real terrible. I know it wasn't intentional, but that is a bunch of bad luck and the purples are out of stock; so I'm not entirely sure what I'm gonna do now...

  20. jeremiah.s
    Froyo Nov 24, 2018

    jeremiah.s , Nov 24, 2018 :
    I understand why they charged you for the first one, but if the second phone was defective and you were trying to exchange the phone, they should cover it. I would ask them again and see if they will reconsider.

    You may also have to wait for the purple to come back in stock until you can get a new phone, but get the return/etc sorted asap as you only have 14 days from the date of delivery.