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2018 OnePlus Support Updates and Questionnaire

  1. Tom B. Global Service Strategy Operations Staff Member Dec 21, 2018

    Tom B., Dec 21, 2018 :
    CSUpdate_Forum_02.png

    Hello Friends,

    As this year 2018 is coming to an end, we wanted to take a moment to thank you all for an amazing year, your incredible support and continuous feedback has helped us improve our support services. We've achieved some important milestones this year and, as promised, here are a few updates on the tasks our support team accomplished in the final quarter. Also, don’t forget to join our questionnaire. The link is at the end of this post.


    Open Ears Key Action Updates (Category B):
    Stockholm, Sweden - March 2018

    1. Local Repairs

    We are excited to announce that our new repair center in the Netherlands is up and running since early November. The repair center now covers all of the Netherlands, as well as Belgium and Luxembourg. We will gradually expand its coverage to other regions.

    Nordic: We are also working on our first OnePlus Exclusive service center in the Nordic region which is expected to open by the end of the first quarter in 2019. The Exclusive repair center will offer state-of-the-art premium experiences where our customers can walk-in to view and test the latest OnePlus flagship phones or relax while a technician provides real-time repair service. Stay tuned for more! ;)


    2. Reduce turn-around time for repairs

    The efficiency of our Europe repair service has increased by over 35% and going forward in 2019 we will be focusing on localization to bring more service centers to our customers in the UK, Europe, and Nordic regions.


    3. Report for repair

    All our repair partners in the UK and Europe now provide a less technical report after the repair process is complete. Please let us know if you have further feedback or suggestions.


    We would like to hear what you think about these improvements and whether you find them helpful. Also, let us know how we can better support you in 2019 by completing this questionnaire.

    P.S. A surprise gift is waiting for 3 randomly selected winners. Stay tuned! ;)

    Wishing you all happy holidays and great 2019!



    Never Settle.
     
    Last edited: Dec 21, 2018

    #1
  2. Tom B. Global Service Strategy Operations Staff Member Dec 24, 2018

    Stickied Post
    Tom B., Dec 24, 2018 :
    Thanks for your valuable suggestions, everyone.
    Your feedback helps us offer better services and build a stronger and more effective Customer Support.

    We are closing the survey now. Please stay tuned for the winners' announcement.
     

    #77
    woSch, dsmonteiro, Kytharsis and 4 others like this.
  3. Tom B. Global Service Strategy Operations Staff Member Dec 29, 2018

    Stickied Post
    Tom B., Dec 29, 2018 :
    Hi All,

    Hope you are enjoying your holidays.
    We wanted to congratulate three lucky fans for winning our latest flagship the OnePlus 6T.

    To respect their privacy, we won't announce their emails. We have reached out to them via DM/Email. All subsequent correspondence will be through email.

    Thank you all for making us stronger every year! It's time for us to go back and start working on our new year resolutions.

    Have a great 2019 everyone!
     

  4. luxuskamel KitKat Dec 21, 2018

    luxuskamel, Dec 21, 2018 :
    All that sound really cool:

    1. That sounds expensive
    2. That sounds great
    3. That sounds easier


    3 randomly selected WINNERS, so you have to be a winner to get selected? :p
     

    #2
  5. GopalB. Marshmallow Dec 21, 2018

    GopalB., Dec 21, 2018 :
    This is for everyone right???
     

    #3
    Ravi BINAVAT likes this.
  6. Mr_Cyrox KitKat Dec 21, 2018

    Mr_Cyrox, Dec 21, 2018 :
    Good work ;)
    Better year by year...
    Always improving :)

    Still no service center near my area :(
     

    #4
    Ravi BINAVAT likes this.
  7. peaky blinders Jelly Bean Dec 21, 2018

    peaky blinders, Dec 21, 2018 :
    I'm in the UK but this is a plus for others. I really don't think you can beat OnePlus as a company. OnePlus is growing so it's all good
     

    #5
    Ravi BINAVAT and williamf101 like this.
  8. eye842 KitKat Dec 21, 2018

    eye842, Dec 21, 2018 :
    Will be interesting to see if the Nordic center will be in Copenhagen or Stockholm.
     

    #6
    Ravi BINAVAT and Y1545579866296 like this.
  9. NeVeR_SeTTLe The Lab - OnePlus 6 Reviewer Dec 21, 2018

    NeVeR_SeTTLe, Dec 21, 2018 :
    Thanks for the update Tom :)
    Good to see OnePlus is investing the time in these matters! ;)
     

    #7
  10. Nichrome Honeycomb Dec 21, 2018


    #8
    Ravi BINAVAT and Tom B. like this.
  11. otto2 KitKat Dec 21, 2018

    otto2, Dec 21, 2018 :

    I d like an option to order spare parts ,since som users want to fix their phones by themselfes instead of sending them to a service center.
     

    #9
  12. Tom B. Global Service Strategy Operations Staff Member Dec 21, 2018


    #10
    Firgo, otto2 and GopalB. like this.
  13. GopalB. Marshmallow Dec 21, 2018


    #11
  14. B.yashaswi Ice Cream Sandwich Dec 21, 2018

    B.yashaswi, Dec 21, 2018 :
    Thanks for the post @Tom B. nice concept state-of-the art premium experiences hope this expands to every market and for anyone to buy any phone thethe first question will be about service/repair centres of it and lot many members have their own issues when visited to service centres if OnePlus performs out very well then the future is definitely for you.
    people mindsets are negative in general when buying a new smartphone thinking if anything could happen to it everything depends how we use though i also belong to same category
     

    #12
  15. G_Rohit_Sarna Gingerbread Dec 21, 2018

    G_Rohit_Sarna, Dec 21, 2018 :
    its a great achievement for the brand to compete with main stream brands in every aspect, rather than just being a small scale startup ! kudos to oneplus !
     

    #13
  16. Moin2200 Jelly Bean Dec 21, 2018

    Moin2200, Dec 21, 2018 :
    A repair service in the Nordic countries? Awesome! Happy to see you haven’t forgotten about the stuff we discussed in the open ears Nordic.
     

    #14
    Y1545579866296 and cdnfarmer like this.
  17. the_o2 Lollipop Dec 21, 2018

    the_o2, Dec 21, 2018 :
    Done and happy holidays to you too :)
     

    #15
  18. the_o2 Lollipop Dec 21, 2018

    the_o2, Dec 21, 2018 :
    I have a questions, the form said email id is optional so how you guys choose 3 random winners :rolleyes::rolleyes::confused::confused::rolleyes::rolleyes:
     

    #16
    luxuskamel likes this.
  19. luxuskamel KitKat Dec 21, 2018

    luxuskamel, Dec 21, 2018 :
    Maybe they chose them from the comments here? Wondering about that too
     

    #17
    the_o2 likes this.
  20. Abdur Rauf Cupcake Dec 21, 2018


    #18
  21. BumbleBee007 Cupcake Dec 21, 2018

    BumbleBee007, Dec 21, 2018 :

    Hey, Great job guys. keep up the good work.. Done! completed the questionnaire. Hope that helps.
     

    #19
  22. woSch Lollipop Dec 21, 2018

    woSch, Dec 21, 2018 :
    ...completed & sent... :)
     

    #20
    cdnfarmer and otto2 like this.