Tom B., Dec 21, 2018 : Hello Friends, As this year 2018 is coming to an end, we wanted to take a moment to thank you all for an amazing year, your incredible support and continuous feedback has helped us improve our support services. We've achieved some important milestones this year and, as promised, here are a few updates on the tasks our support team accomplished in the final quarter. Also, don’t forget to join our questionnaire. The link is at the end of this post. Open Ears Key Action Updates (Category B): Stockholm, Sweden - March 2018 1. Local Repairs We are excited to announce that our new repair center in the Netherlands is up and running since early November. The repair center now covers all of the Netherlands, as well as Belgium and Luxembourg. We will gradually expand its coverage to other regions. Nordic: We are also working on our first OnePlus Exclusive service center in the Nordic region which is expected to open by the end of the first quarter in 2019. The Exclusive repair center will offer state-of-the-art premium experiences where our customers can walk-in to view and test the latest OnePlus flagship phones or relax while a technician provides real-time repair service. Stay tuned for more! 2. Reduce turn-around time for repairs The efficiency of our Europe repair service has increased by over 35% and going forward in 2019 we will be focusing on localization to bring more service centers to our customers in the UK, Europe, and Nordic regions. 3. Report for repair All our repair partners in the UK and Europe now provide a less technical report after the repair process is complete. Please let us know if you have further feedback or suggestions. We would like to hear what you think about these improvements and whether you find them helpful. Also, let us know how we can better support you in 2019 by completing this questionnaire. P.S. A surprise gift is waiting for 3 randomly selected winners. Stay tuned! Wishing you all happy holidays and great 2019! Never Settle.