3T Camera Focus Issue

  1. G_Mahebub_tambol_rxqp Donut Feb 26, 2018

    G_Mahebub_tambol_rxqp, Feb 26, 2018 :
    After updating latest oxygen version, I'm facing camera focus issue.

    m I the only one who is facing this problem?

    what to do now???

  2. Yashrafa Gingerbread Feb 26, 2018

    Yashrafa, Feb 26, 2018 :
    no many are facing this issue, I would recommend you to use something like Google cam mod or use manual mode in stock camera, there just tap where you need to focus and click the pic.

  3. Yashrafa Gingerbread Feb 26, 2018

    Yashrafa, Feb 26, 2018 :
    If you want the issue to be resolved, bug reporting is the most easy way to get your thoughts across to the developers.
    link to the bug reporting/ feedback section (open in browser to see everything):
    Submit a bug report with logs in the section.

  4. naysiploos Cupcake Feb 26, 2018

    naysiploos, Feb 26, 2018 :
    You should contact customer support. There is a good chance it is a hardware problem and they will give you instructions how to send the phone for a fix.
    In my case the whole service process took only five days, so thumbs up to oneplus for really nice response!

    V1537007545980 likes this.
  5. amandeepsaini11 Froyo Feb 26, 2018

    amandeepsaini11, Feb 26, 2018 :
    I contacted customer service they have given me estimate of Rs 3650/-. This is so bad because its a know issue and oneplus is charging for there manufacturing defect.

  6. Kathiresh0797 Froyo Feb 26, 2018

  7. Bob Sisco Gingerbread Jun 9, 2018

  8. Bob Sisco Gingerbread Jun 23, 2018

    Bob Sisco, Jun 23, 2018 :
    Kudos to OnePlus for repairing the camera on my 3T, out of warranty, absolutely free of charge. Apparently, the camera module in many 3Ts is defective. OnePlus is doing the right thing and replacing the defective rear camera under an extended warranty program. And what is even more remarkable is how quick the phone was repaired and returned. After getting the RMA from OnePlus support I was given a FedEx label for overnight shipping. I dropped off the 3T at the local FedEx office at 2:15pm on Tuesday. It got to the Acer service center in Texas on Wednesday morning, the next day!!! It was repaired and shipped out, overnight,the same day!!! It was delivered to my front door at 9:30am on Thursday morning, fewer than 48 hours after I brought it to FedEx...just amazing. Thanks OnePlus, it's great to have my phone back, didn't take me too long to get really annoyed with the old HTC M9 I used when my 3T was in the shop.

  9. D1529083835571 Cupcake Jun 23, 2018

  10. albin.emmanuel Gingerbread Jun 24, 2018

    albin.emmanuel, Jun 24, 2018 :
    The issue popped up after recent OTA update. For me it'll focus once rotated. ie, If camera is launched in portrait try rotating to landscape and vice versa, then tap to focus. Worked for me every single time.
    Hope it'll work for someone else too.

  11. kingzachofscotland Cupcake Jul 2, 2018

    kingzachofscotland, Jul 2, 2018 :
    I have the same issue. i have factory reset it and this has not resolved it. been a loyal oneplus customer since OP1, this bug basically makes the phone unusable. i have tried the manual camera thing - that doesn't work. the factor reset didnt work. even tried third party cameras, they don't work either. need help!

    abgarla likes this.
  12. MarkyPancake Honeycomb Jul 2, 2018

    MarkyPancake, Jul 2, 2018 :
    After all those things failed to fix my 3T auto-focus, I had to raise a service request and they replaced the rear camera module. It's working like normal again now and everything about the software is the same as when it stopped working properly.

    F_Dhruv_Sali_gOFN likes this.
  13. F_Dhruv_Sali_gOFN Cupcake Jul 2, 2018

  14. T1529186247547 Cupcake Jul 2, 2018

  15. SayeedRaquib Cupcake Sep 14, 2018

    SayeedRaquib, Sep 14, 2018 :
    Dear, where do you firstly communicate regarding the problem? any email address of them??

  16. chologringo Cupcake Sep 15, 2018

    chologringo, Sep 15, 2018 :
    I had the same, well known, problem. I contacted support (just click on "support" on Oneplus's main website, choose "repair service" and write them about your issue), sent in my phone on Wednesday with UPS and it's already on its way back, repaired, everything free of charge! Kudos to the 1+ team!
    Good luck!

  17. V1537007545980 Cupcake Sep 15, 2018