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55q1 Tv Boot Loop after Update

  1. D1637995183980
    Cupcake Nov 27, 2021

    D1637995183980 , Nov 27, 2021 :
    Hi sir,Iam also facing the same issue in my TV q1 pro,I done factory reset as you said but it didn't work,today morning I had a update after update it asked for restart from then it turns off automatically after showing one plus logo can you give me a solution sir.
     

    #1
    G1595942073954 likes this.
  2. Dadapeer pathan
    Froyo Nov 27, 2021

    Dadapeer pathan , via OnePlus 6 , Nov 27, 2021 :
    Hi to all
    Today morning 27/11/2021 when I turn on the my tv it's shows system update popup and I downloaded it . And sometime later it's shows restart required .so I press ok then onwards my tv didn't turn on and it's only 1+ logo shows when I turn on and display will be stay in black. 😩😩 What happened to my tv bro i didn't understand what happened to tv .i simply update my OTA update when it's popup plzz help

    Update version -OPTVIN.2A.01_GLO_071_2110260627
     

    #2
  3. RajeshGoud G1595942073954
    Cupcake Nov 27, 2021

    RajeshGoud G1595942073954 , Nov 27, 2021 :
    Hi Sir,

    Even I am facing same issue... Today morning I got a software update, after updating it asked me to restart tv.. Then after restarting Tv is not turning on it just get stuck on OnePlus logo..

    Please help me to solve this issue.

    My OnePlus tv details are sharing below:
    OnePlus 138.8 cm (55 inches) Q1 Series K Certified Android QLED TV 55Q1IN-1
     

    #3
  4. Venky61
    OnePlus TV Expert Community Expert Nov 27, 2021

    Venky61 , Nov 27, 2021 :
    Hi...
    1. Turn off the TV and remove the Power Cord and keep it idle for 2 minutes.
    2. Then power ON the TV again and check.
    3. If it repeats, follow Step 1 again and Turn ON TV with 1+ button and Volume Up key together for Recovery options and Factory reset the TV.

    Let me know if it works.
     

    #4
  5. Dadapeer pathan
    Froyo Nov 27, 2021

    Dadapeer pathan , via OnePlus 6 , Nov 27, 2021 :
    Ya Bro I did the recovery mode and factory reset and also wiped the data also but didn't work is their any solution to solve this problem.
    Is their any chance to downgrade the version of the tv . Can u help me to solve this problem bro
     

    #5
  6. Venky61
    OnePlus TV Expert Community Expert Nov 27, 2021

    Venky61 , Nov 27, 2021 :
    Ahhh... That's unfortunate. Downgrade should be possible but it can be done only with the help of the Technical team as you need zip file of the OTA. I informed the team about this issue, let's hope they figure out the reason behind it.
    Meanwhile do raise a service request through OnePlus CS.
     

    #6
    rickybarretto likes this.
  7. D1637995183980
    Cupcake Nov 27, 2021

    D1637995183980 , Nov 27, 2021 :
    Hi bro is your problem solved
     

    #7
  8. Emmjai
    Cupcake Nov 28, 2021

    Emmjai , Nov 28, 2021 :
    Same here, I Am Facing**Ticket ID 1K27-43752PUSC01-6323542
    Now customer care arranged Chargeable Technician ( not a nominal cost). This UPDATE is came only for Income purpose or what - not sure but really to think this.
     

    #8
  9. PixelSasi
    Donut Nov 29, 2021


    #9
  10. Venky61
    OnePlus TV Expert Community Expert Nov 29, 2021

    Venky61 , Nov 29, 2021 :
    Hey guys,
    I moved your posts to this relevant thread so that all the users with the Update issue are at one place and can be easily communicated or exchanged information if required.
    It is advised to raise a service request through OnePlus CS as it has to be resolved by locally flashing through USB as much as I know.

    You shouldn't be charged for service if an update caused it.

    Sure, will inform once I get to know the details about it.
     

    #10
  11. RajeshGoud G1595942073954
    Cupcake Nov 29, 2021

    RajeshGoud G1595942073954 , Nov 29, 2021 :
    No, BrO.. Since 3days our Tv is off. Not working.

    Even I tried Factory Reset in TV Recovery mode.. still no luck😩

    Already filed a case with OnePlus team in OnePlus whatsapp group. Here is my case Id: 211127-006128

    And no technician has come to fix this..
    Can anyone from OnePlus team please help me on this.
     

    #11
  12. RajeshGoud G1595942073954
    Cupcake Nov 29, 2021

    RajeshGoud G1595942073954 , Nov 29, 2021 :
    Recovery mode and factory reset:
    Even I tried many times brO.. but still observing same issue.. "Tv Stopping after loading OnePlus logo on startup".

    Any technician from OnePlus team should come and do software repair.

    @venky61.185303 If any technician of OnePlus team from Kukatpally, Hyderabad. please share their contact details.. will contact them.
     
    Last edited: Nov 29, 2021

    #12
  13. D1637995183980
    Cupcake Nov 29, 2021

    D1637995183980 , Nov 29, 2021 :
    They said that, it takes 5 days for technicians to come..
     

    #13
  14. G1510850451887
    Cupcake Nov 29, 2021


    #14
  15. Venky61
    OnePlus TV Expert Community Expert Nov 30, 2021

    Venky61 , Nov 30, 2021 :
    Hey all,
    Shared a solution provided by the TV Team to you all through Message. Do check and try if you want and share if it helps.
     

    #15
  16. PixelSasi
    Donut Nov 30, 2021

  17. Venky61
    OnePlus TV Expert Community Expert Nov 30, 2021

    Venky61 , Nov 30, 2021 :
    It is for users whose TV go into bootloop due to OTA8.1. OTA 8 has to be flashed manually via USB. You can wait till anyone does it successfully, and then proceed with update.
     

    #17
  18. Venky61
    OnePlus TV Expert Community Expert Nov 30, 2021

    Venky61 , Nov 30, 2021 :
    Update:
    @Dadapeer pathan has successfully followed the method provided and the TV is back to normal now.
    index.jpeg
    Hope others will be able to revive their TV too.

    You can now update your system if it's available to download as there's solution to revive incase it goes wrong.
     

    #18
  19. PixelSasi
    Donut Nov 30, 2021

  20. PixelSasi
    Donut Nov 30, 2021


    #20