5g is not working on One Plus 9

  1. damogallagher
    Donut May 8, 2021

    damogallagher , May 8, 2021 :
    hi ,
    I have just purchased the one plus 9 and everything works fine except the 5g , currently my Network is showing only the 4g connection.

    I live in a 5g supported area and I got a new Sim from my provider to support 5G.
    Even in a 5G area when I search on the available networks, the 5g network does not show

    I see another user had a similar issue with the One Plus 8
    Is that fix applicable for the One plus 9 also?

    Any suggestions to resolve this?
    Last edited: May 8, 2021

  2. Swejuggalo
    OnePlus 9 Series Expert Community Expert May 8, 2021

  3. damogallagher
    Donut May 8, 2021

    damogallagher , May 8, 2021 :
    I already asked the carrier and I have the sim and live in a 5G area
    It is disappointing when you purchase a 5g enabled device and it cannot pick up 5G networks

    When you say they rollout these changes eventually - do you have any idea when this may be?

    9era likes this.
  4. VarunKacha0801
    Froyo May 8, 2021

    VarunKacha0801 , May 8, 2021 :
    Right now OnePlus hasn't rolled out 5g /OR unlocked 5g bands ..it can unlocked with software update

  5. Caomhin
    OnePlus 9 Series Expert Community Expert May 8, 2021

    Caomhin , via OnePlus 9 Pro , May 8, 2021 :
    Ensure you have checked your Mobile Network provider can provision your phone on their Network before continuing below.
    You must have an existing 5G plan with your mobile network provider to try the suggestion below.

    Please try the following workaround to see if you can enable 5G on your phone. If it works, you will have to apply these settings again each time you restart the phone.

    Thanks go to @ShreyasPatil_ for the following suggestion.

    You can possibly enable 5G:
    1) Open Dialer App.
    2) Type *#*#4636#*#*
    3) Tap on Phone information
    5) You may now be able to use 5G.

  6. damogallagher
    Donut May 8, 2021

    damogallagher , May 8, 2021 :
    Jees that doesnt inspire confidence that after purchasing a 5g device - you still cannot access 5g

    naved17 likes this.
  7. damogallagher
    Donut May 8, 2021

    damogallagher , May 8, 2021 :
    Will try this cheers

    Caoimhín likes this.
  8. Aorizon
    Cupcake May 9, 2021


  9. #9
  10. damogallagher
    Donut May 9, 2021

    damogallagher , May 9, 2021 :
    So they are advertising 5G and not letting us use it? Surely they enabled 5G for the Onplus 8 devices?

    zeschroy likes this.
  11. damogallagher
    Donut May 9, 2021

    damogallagher , May 9, 2021 :
    The towers in my area are new specifically for 5G

  12. Ruqhaiya Taskeen
    Ice Cream Sandwich Staff Member May 9, 2021

    Ruqhaiya Taskeen , May 9, 2021 :
    We'll do our best to help you. If you can provide the following information, that will help us track down what’s happening and figure out the best way forward. Please check your DM!

    Ruqhaiya Taskeen

    damogallagher likes this.
  13. dave yucson
    Cupcake May 10, 2021

    dave yucson , May 10, 2021 :
    this is very helpful. it surely works. thanks. but everytime im trying to switch sim/network provider without even restarting the phone, i need to do the same procedure all over again. but it is very helpful. tnx again

    Caoimhín likes this.
  14. W1599192631553
    Donut May 23, 2021

    W1599192631553 , May 23, 2021 :
    My device does have 5G (I have an 8 Pro) but after 5G rolled out in my area, my device isn't getting 5G. Confirmed that it works by putting my SIM into an iPhone 12, and it registers 5G, but my OP8 Pro doesn't. I'm quite disappointed that I spent almost $1600 CAD on a phone that I can't make full use of.

    zeschroy and 9era like this.
  15. raj_mehtaji
    Cupcake May 23, 2021

    zeschroy likes this.
  16. yash00012
    Honeycomb May 23, 2021

    yash00012 , via OnePlus 6T Mirror Black , May 23, 2021 :
    Go for it

  17. T1618388070754
    Cupcake May 23, 2021

  18. mlodykaras
    Gingerbread May 24, 2021

    mlodykaras , via OnePlus Community App , May 24, 2021 :
    Well I wouldn't count on Oneplus to unlock anything. In the past year I had OP8 and briefly 8t and 9pro and I couldn't get 5G working on any of them. I live in Ireland with 5G enabled plan, I visited the store numerous times and nothing helped. After the software issues I had with 9Pro I lost my patience after 4 years with OP and bought Samsung S21+ unlocked to try it out. Can you believe? My first Samsung phone ever and guess what? Everything works out of the box. 5G, VoLTE, Wi Fi calling, things I couldn't get to work since 6t. Software is something to get used to for sure, lack of alert slider is annoying but considering that the software is super polished it's going to be hard for me to get back. I hope OP can get their sh.it together because the past 6 months look really bad in my eyes especially after experience I had with 9Pro. They charge premium now but software and feature support is in no man's land.

    9era likes this.
  19. paramjit2001
    Honeycomb May 24, 2021

  20. #20