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5G not working via OnePlus 9 Pro

  1. Bagyana1
    Cupcake Dec 3, 2021

    Bagyana1 , via OnePlus 9 Pro , Dec 3, 2021 :
    Please help me i live in austria and i have one plus 9pro 5 G Network option missing.
    1638538180961.jpg

     

    #1
  2. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Community Expert Dec 3, 2021

    Best Answer
    Liehjan , Dec 3, 2021 :
    They don't list 9pro as a supported 5G device on their website. They only list phones they sell, and they aren't a OnePlus retailer.

    So you need to call them and ask to be sure.
     

    #20
    Tokolozi likes this.
  3. Tokolozi
    The Lab Reviewer - OPPO Find N Dec 3, 2021

    Tokolozi , Dec 3, 2021 :
    Do you have the European or Indian version of the 9?

    Does the network operators support the correct 5G bands and do they also have the OnePlus whitelisted?
     

    #2
    Liehjan, Aaron2017 and Bobbie63 like this.
  4. Bagyana1
    Cupcake Dec 3, 2021

    Bagyana1 , via OnePlus 9 Pro , Dec 3, 2021 :
    Yes i have europen Version
    And network support also 5g network
     

    #3
  5. Tokolozi
    The Lab Reviewer - OPPO Find N Dec 3, 2021

    Tokolozi , Dec 3, 2021 :
    So that leaves the last part there.
     

    #4
    Aaron2017 likes this.
  6. Bagyana1
    Cupcake Dec 3, 2021


    #5
  7. Tokolozi
    The Lab Reviewer - OPPO Find N Dec 3, 2021

    Tokolozi , Dec 3, 2021 :
    this:

     

    #6
    Liehjan and Aaron2017 like this.
  8. Bagyana1
    Cupcake Dec 3, 2021


    #7
  9. Tokolozi
    The Lab Reviewer - OPPO Find N Dec 3, 2021

    Tokolozi , Dec 3, 2021 :
    So, other OnePlus users on tbe network do work with 5g?
    Better contact the operator then.
     

    #8
  10. Bagyana1
    Cupcake Dec 3, 2021


    #9
  11. Bagyana1
    Cupcake Dec 3, 2021


    #10
  12. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Community Expert Dec 3, 2021

    Liehjan , Dec 3, 2021 :
    In addition to your carrier supporting the device and the available 5G band, you also need a 5G data plan.
     

    #11
    Tokolozi likes this.
  13. Bagyana1
    Cupcake Dec 3, 2021


    #12
  14. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Community Expert Dec 3, 2021

    Liehjan , Dec 3, 2021 :
    What's your carrier? I want to check if it's actually whitelisted there.
     

    #13
    Tokolozi and Bagyana1 like this.
  15. Bagyana1
    Cupcake Dec 3, 2021


    #14
  16. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Community Expert Dec 3, 2021

    Liehjan , Dec 3, 2021 :
    How did you check that 9pro is supposed by your carrier? As there is no supported device list on their website other than the devices they sell.
     

    #15
    Tokolozi likes this.
  17. Bagyana1
    Cupcake Dec 3, 2021


    #16
  18. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Community Expert Dec 3, 2021

    Liehjan , Dec 3, 2021 :
    Is your carrier Drei or AT&T? Can't be both...
     

    #17
    Tokolozi likes this.
  19. Bagyana1
    Cupcake Dec 3, 2021


    #18
  20. Bagyana1
    Cupcake Dec 3, 2021


    #19