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5G ? Singapore via OnePlus 9 Pro

  1. ManmohanGill
    Eclair Aug 15, 2021

    ManmohanGill , via OnePlus 9 Pro , Aug 15, 2021 :
    Hi Everyone

    I'm using LE2120 With EU Version 11.2.2.8.LE15BA, I realized that there isn't any 5G at all and I'm on 5G Plan, is there anyway to get this working other ? Cause I have check my settings and it points to 5G enable but the phone is refuse to connect to 5G

    And checking phone shows it n1 which my country support for 5G

    Possible someone to help me on this

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    1629040580467.jpg
     

    #1
  2. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Aug 15, 2021

    Dresa91 , Aug 15, 2021 :
    Hey,

    OnePlus is not listed here in the list: https://www.starhub.com/personal/support/article.html?id=zrOyoFwU3L7RDXnmGqMsLA

    Did you contact starhub?
     

    #2
    puccellino and J4t1np4r3kh like this.
  3. Swejuggalo
    OnePlus 9 Series Expert Community Expert Aug 15, 2021

    Swejuggalo , via OnePlus 9 Pro Stellar Black , Aug 15, 2021 :
    Converted phones can also add a problem. For example a guy in Canada. Bought a Chinese version. 5G worked.
    But since it was with Color OS he converted it to Oxygen OS. Lost 5G... Some modify parts to get 5G working though.
     

    #3
    puccellino, J4t1np4r3kh and Dresa91 like this.
  4. ManmohanGill
    Eclair Aug 15, 2021

    ManmohanGill , via OnePlus 9 Pro , Aug 15, 2021 :
    Like what do we have to do to get it working?
     

    #4
  5. ManmohanGill
    Eclair Aug 16, 2021

    ManmohanGill , via OnePlus 9 Pro , Aug 16, 2021 :
    The Phone came with LE2120 which was DA ROM and my store and cloud service was all in INR and I decided to switched to EU

    I previously owned a EU Version of OnePlus 7T no issues

    My mind issue is how to get 5G working for my model and what need to be done, I understand there is a Carrier Policy xml but I can't access it
     

    #5
  6. alanrushmore
    Gingerbread Aug 16, 2021

    alanrushmore , via OnePlus 9 Pro , Aug 16, 2021 :
    Before you convert to EU, did you try 5G on DA rom is working?
     

    #6
  7. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Aug 16, 2021

    Dresa91 , Aug 16, 2021 :
    @ManmohanGill , please contact starhub!
    Please take a look at the provided link:
    Starhub wrote:

    I have a 5G device, why can’t I access StarHub’s 5G service?
    The device manufacturers are working on the optimisation of their software for our 5G network. We are working closely with them to ensure the software is optimised so you can enjoy StarHub 5G as soon as possible. Do stay tune to this page for the updates

     

    #7
  8. ManmohanGill
    Eclair Aug 16, 2021

    ManmohanGill , via OnePlus 9 Pro , Aug 16, 2021 :
    I have contacted Starhub about this and they will get back to me about this as they are unsure about the SA/NSA Bands too. But Online has shown otherwise to allow the connective unless they is a limitation in the Software itself.
     

    #8
  9. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Aug 16, 2021

    Dresa91 , Aug 16, 2021 :
    Yeah, but as they wrote on the website, they are working on it.
    So you can contact them and you can contact OnePlus via www.oneplus.com/support or submit a bug report/suggestion via https://forums.oneplus.com/feedback/
     

    #9
    ManmohanGill likes this.
  10. Swejuggalo
    OnePlus 9 Series Expert Community Expert Aug 16, 2021


    #10
    Dresa91 likes this.
  11. ManmohanGill
    Eclair Aug 16, 2021

    ManmohanGill , via OnePlus 9 Pro , Aug 16, 2021 :
    I have wrote in to OnePlus Support and Starhub who is my Local Telecom and

    OnePlus is saying that my Device has to be Whitelisted ???
    Starhub is asking to test with Another 5G Device to Confirm If Phone Issue

    Checked With Local OnePlus Authorized Reseller Who is Selling LE2123 With EU Rom Are Claiming that their 5G works out of the Box

    I feel something is Broken on OnePlus Level over here and Hope Others who are Facing this Issue with LE2120 can explain
     

    #11
  12. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Aug 16, 2021

    Dresa91 , Aug 16, 2021 :
    Yeah, but Singapore isn’t EU. So probably OnePlus has to implement the starhub information in the EU rom ,…
     

    #12
  13. ManmohanGill
    Eclair Aug 16, 2021

    ManmohanGill , via OnePlus 9 Pro , Aug 16, 2021 :
    Well it is OnePlus tbh Rather then the Telecom to do any Changes they need to whitelist Service Provider to Enable 5G for it to work
     

    #13
  14. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Aug 16, 2021

    Dresa91 , Aug 16, 2021 :
    But honestly, why should a non EU provider be whistelisted out of the box for the EU Model?
    So starhub has to provide its information to OnePlus
     

    #14
  15. ManmohanGill
    Eclair Aug 16, 2021

    ManmohanGill , via OnePlus 9 Pro , Aug 16, 2021 :
    The OnePlus that is Being Sold in Singapore is EU Model with EU ROM

    Example Another Telecom,

    https://www.m1.com.sg/mobile/brands/oneplus/oneplus-9

    Sell this It is LE2113 With EU ROM

    But OnePlus 9 Pro never got imported to Singapore thus maybe that why there isn't any 5G at all either way I have bring it up to Starhub and OnePlus
     

    #15
  16. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Aug 16, 2021

    Dresa91 , Aug 16, 2021 :
    OnePlus doesn't sell it officially in Singapore, does OnePlus?
     

    #16
  17. ManmohanGill
    Eclair Aug 16, 2021

    ManmohanGill , via OnePlus 9 Pro , Aug 16, 2021 :
    M1 Sells It and There Official OnePlus Service Centre
    I believe it is Certified Under IMDA Cause I purchase Official OnePlus 7T with EU ROM that's how I found out about it


    1629107289782.jpg
    So I have no idea what going on ?
     

    #17
  18. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Aug 16, 2021

    Dresa91 , Aug 16, 2021 :
    okay.
    so the only way is to contact OnePlus and starhub :)
     

    #18
  19. ManmohanGill
    Eclair Aug 16, 2021

    ManmohanGill , via OnePlus 9 Pro , Aug 16, 2021 :
    Yeah Hope this can Resolve as far as I know LE2120 support n1 and n78 but it is failing to lock 5G Signal over here, Which is being Used by Starhub I think more of OnePlus issue rather then Telecom issue
     

    #19
  20. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Aug 16, 2021

    Dresa91 , Aug 16, 2021 :
    Yeah,…
     

    #20