6T crashing via OnePlus 6T

  1. G_Vincent_Gao_eHhP , via OnePlus 6T , Nov 21, 2019 :
    My 6T randomly crashes and reboots for no reason. it has happened while I was reading news on Google, or scrolling through Facebook or Instagram. Is anyone else experiencing something similar?? it's annoying and idk if it's a bug or what

    tomekg and Whitefang_06 like this.
  2. YRJ
    Lollipop Nov 21, 2019

    YRJ , Nov 21, 2019 :
    What software version are you running?
    And how long have you been facing this issue?
    Have you tried any troubleshooting steps so far?

  3. G_Vincent_Gao_eHhP , via OnePlus 6T , Nov 21, 2019 :
    Android 10 and oxygen OS 10, I've tried clearing cache but I don't think it has done anything

  4. MSoHaiL_7
    Froyo Nov 21, 2019

    MSoHaiL_7 , Nov 21, 2019 :
    same here mostly Instagram. App freezes for a while and phone goes in bootloop.

  5. anil.shukla
    Cupcake Nov 22, 2019

  6. Kytharsis
    Marshmallow Nov 22, 2019

    Kytharsis , Nov 22, 2019 :
    Since you're all on A10 (I assume) this is a critical bug in the current build.

    G_Vincent_Gao_eHhP likes this.
  7. tomekg
    Eclair Nov 22, 2019

    tomekg , Nov 22, 2019 :
    My phone has been doing the same thing however I remember that it started BEFORE I upgraded to Android 10. But I think Android 10 has increased the frequency. I noticed that this happens usually when looking through videos/photos. For example the way it starts on my phone is:
    1. I go on twitter
    2. I click on a video
    3. VIdeo doesnt load, it's just black screen
    4. I exit the app completely
    5. I reopen the app, and I click on the video and that's when the phone starts to lag and then freezes and reboots itself.

    Also the phone is often stuck on the rebooting phase. I have to press some combination of buttons to restart.

    This thing also sometimes happens when using SNapchat and it happened once when I was using Gallery.

    I have the phone since February and I have had SO MANY issues with it I am hugely disappointed with OnePlus. All those good reviews I read about stable software and frequent upgrades to fix bugs turned out to be a lie. This issue has been happening for nearly 2 months I would say. I dont believe it's a hardware issue. The phone is practically new, always been in a case, never dropped it.

    I am seriously thinking about switching. Which is very sad because a phone that I hoped would last me 2 years, hasnt even lasted me a year.

    G_Vincent_Gao_eHhP likes this.
  8. Kytharsis
    Marshmallow Nov 22, 2019

    Kytharsis , Nov 22, 2019 :
    When was the last time you formatted the phone?

    G_Vincent_Gao_eHhP likes this.
  9. tomekg
    Eclair Nov 22, 2019

    tomekg , Nov 22, 2019 :
    You mean a factory reset? Factory resetting a phone that is 9 months old - well no I havent and I want to avoid doing that. It's a lot of hassle.

    G_Vincent_Gao_eHhP likes this.
  10. Kytharsis
    Marshmallow Nov 22, 2019

    Kytharsis , Nov 22, 2019 :
    It'll save your phone in the long run. Probably the reason you're having so much issues.

  11. M1569584596949
    Cupcake Nov 24, 2019

    M1569584596949 , Nov 24, 2019 :
    My phone crashs and reboot every day)
    It started when i installed 10th.
    i was on the street and felt that phone in pocket is warm.
    Combination "block botton" + "-" doesn't work. Than i tried push "block "+ "+" and it helped to reboot.
    So, i don't know what happened,but it's a real problem for me.For example it can crash at night and the alarm won't go off.