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6T Verizon not receiving text message after upgrade to Android 11

  1. B1570415779439
    Cupcake Nov 9, 2021

    B1570415779439 , Nov 9, 2021 :
    My 6T is not receiving text message after upgrade to Android 11 (Oxygen OS 11.1.1.1). It is able to send text messages, though.

    My network provider is US Mobile (Verizon). US Mobile and I spent hours troubleshooting without success: APN, CDMA-less, SMSC number, and other things on US Mobile's side, details of which I don't know.

    OnePlus is aware of this issue and working on an Android 11 patch. OnePlus gave me the option of reverting back to Android 10, but I am reluctant because of the work involved and potential of losing data.

    Has anyone else had this issue? Did you find a solution?
     

    #1
  2. drl431
    Junior Moderator, Community Hero 2020 Junior Moderator Nov 10, 2021

    drl431 , via OnePlus 6 , Nov 10, 2021 :
    Hi, this is a common issue with a CDMA (Verizon) network after any system update. Some users just replace the sim card to get up and running again.
     

    #2
  3. Greedj
    Cupcake Nov 30, 2021

    Greedj , Nov 30, 2021 :
    This has happened to me three times since installing 11.1.1.1, a full power off, wait 60 seconds, and power back on is required to fix it on my phone, a reboot does not seem to work. I then receive all the previous text messages I was missing. I hope they fix it soon.
     

    #3
  4. Greedj
    Cupcake Nov 30, 2021

    Greedj , Nov 30, 2021 :
    This is not a CDMA phone, when I purchased the 6T I had to call Verizon and tell them it was a 4G only device.

    A full power off and back on fixes the issue on my phone.
     

    #4
  5. drl431
    Junior Moderator, Community Hero 2020 Junior Moderator Nov 30, 2021

    drl431 , via OnePlus 6 , Nov 30, 2021 :
    I can't imagine why anyone would want the hassle of using a GSM phone on a CDMA network.
     

    #5
  6. B1570415779439
    Cupcake Nov 30, 2021

    B1570415779439 , Nov 30, 2021 :
    My phone is an unlocked 6T. Can you explain why you are referring to it as a GSM phone?
     

    #6
  7. B1570415779439
    Cupcake Dec 3, 2021

    B1570415779439 , Dec 3, 2021 :
    It worked, but the problem resurfaced the next day.
     

    #7
  8. B1570415779439
    Cupcake Dec 3, 2021

    B1570415779439 , Dec 3, 2021 :
    Correction. I didn't replace the sim card. I moved the sim card from slot 1 to slot 2.
     

    #8
  9. B1570415779439
    Cupcake Jan 17, 2022

    B1570415779439 , Jan 17, 2022 :

    Dear OnePlus,
    A representative told me that OS 11.1.2.2 resolved the issue. I tested it this morning and I still can not receive text messages. Are you still working on this problem? He said that posting this question on this forum is the only way to find out whether OnePlus is still working on the issue. He also mentioned that OnePlus may or may not reply. Unreal.
     

    #9
  10. drl431
    Junior Moderator, Community Hero 2020 Junior Moderator Jan 17, 2022

    drl431 , via OnePlus 6 , Jan 17, 2022 :
    Hi, you are posting in the user community forum, this is not OnePlus customer service. But the OP6/6T are now End Of Life, so there will be no future updates.
     

    #10
  11. B1570415779439
    Cupcake Jan 20, 2022 at 1:51 PM

    B1570415779439 , via OnePlus 6T , Jan 20, 2022 at 1:51 PM :
    Thanks for your feedback. I thought developers read this forum - OnePlus rep told me to post on the "forum". I found out that there is a different forum that developers use.
     

    #11