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7 Pro Front Camera Issue via OnePlus 7 Pro

  1. lijop
    Donut Sep 30, 2020

    lijop , via OnePlus 7 Pro , Sep 30, 2020 :
    1601480566961.jpg
    My front pop up suddenly stopped working, no damage but ll only display white or black screen. Back camera works fine. OOS 10. Happened all of a sudden.
     

    #1
    Apewzdee likes this.
  2. dsmonteiro
    Community Consultant Staff Member Sep 30, 2020

    dsmonteiro , Sep 30, 2020 :
    Hi there,

    Does the pop-up camera move when you try to use or does it stay inside the phone?
     

    #2
  3. Y1526631452070
    Cupcake Sep 30, 2020


    #3
  4. lijop
    Donut Sep 30, 2020

    lijop , via OnePlus 7 Pro , Sep 30, 2020 :
    It moves, but a bit slow. Switching to back also is now slow.
    1601482678929.jpg
     

    #4
  5. dsmonteiro
    Community Consultant Staff Member Sep 30, 2020

    dsmonteiro , Sep 30, 2020 :
    Seems like this might be a hardware problem, especially from the looks of this second image. I would advise you to contact customer support through the official channels for proper support.
     

    #5
    Apewzdee and lijop like this.