7 Pro random shut down with over 30% battery

  1. G_Peng_Chen_FAxv
    Cupcake Sep 11, 2019

    G_Peng_Chen_FAxv , Sep 11, 2019 :
    I have been enjoying the experience of 7 pro for a couple months, but recently it started randomly shut itself down while sitting on my desk, or in my pocket. screen locked and turned off, with at least 30% battery left, sometimes 35% or more. I was not touching the phone, and I noticed that my wristband was disconnected, and realize that the phone becomes dead and won't turn on, unless I connect to a charging cable and wait for a couple of minutes and then I can power it back on. Happened to me about twice a week. This is very annoying as this is my only phone and work phone.

    could someone please help?

  2. kmkozan
    Froyo Sep 11, 2019

  3. Swejuggalo
    KitKat Sep 12, 2019

    Swejuggalo , Sep 12, 2019 :
    Maybe the system that somehow got the wrong stats about the battery or faulty battery.
    I would visit a service center or turn it in for investigation

  4. laca
    Eclair Sep 12, 2019

    laca , Sep 12, 2019 :
    It happened with me too only when i used custom kernel (as i remember on the Snurf). With offiicial OxygenOS i didn't faced with this problem. (on 9.5.11 the uptime is 951 hours now)