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A Statement from OnePlus Jul 1, 2019

  1. Gary C.
    OxygenOS Product Lead Staff Member Jul 1, 2019

    Gary C. , Jul 1, 2019 :
    We sincerely apologize for the two accidental notification push messages that some OnePlus 7 Pro users received 2 hours ago.

    As soon as we noticed the mistake, we performed a round of in-depth investigations with the related teams to identify the cause. The push messages occurred while the OxygenOS team was conducting a software test for the upcoming Android Q system update. Due to an error during the testing process, we accidentally pushed a routine test message to some of our OnePlus 7 Pro OxygenOS users.

    The notification push function is designed mainly as a survey tool to help us better understand our users’ feedback and to further improve the user experience, and is based on the Google FCM (Firebase Cloud Messaging) Protocol. Therefore, we want to reassure that this incident does not indicate any risks for your personal data.

    We are immediately implementing new processes to ensure this cannot happen again.

    Never Settle
     
    #1
    rohanxman, R1559816833697, _Alexander K_ and 280 others like this.

  2. YRJ
    The Lab - OnePlus 7T Reviewer; Community Hero 2020 Jul 1, 2019

    YRJ , Jul 1, 2019 :
    Thanks for the quick response @Gary C.
    Good to hear that it's now sorted! But have to be honest, it's good to see the push notification in action :D
     
    #2
    FAFM9, Mike_Jiang, forid-786 and 47 others like this.

  3. An.I.Am
    Moderator Moderator Jul 1, 2019

    #3
    Mike_Jiang, nombre74, Saliou and 16 others like this.

  4. youbi
    Assistant Head Moderator Assistant Head Moderator Jul 1, 2019

    youbi , Jul 1, 2019 :
    Thanks for the quick Official response and for coming clean about what happened exactly. :)

    It wasn't really an extraordinary issue, but hope the lessons got learned and it won't happen in the future.
     
    #4
    nateavi, Amguest, N1562335228217 and 10 others like this.

  5. GopalB.
    Nougat Jul 1, 2019

    Last edited: Jul 1, 2019
    #5
    tomjschwanke, Sharry7, forid-786 and 61 others like this.

  6. Cheetosdust
    Junior Moderator Junior Moderator Jul 1, 2019

    Cheetosdust , Jul 1, 2019 :
    So.. you are changing the pin code on Carl's device? :D:p
     
    #6
    Sharry7, nombre74, B1562486760199 and 32 others like this.

  7. Dresa91
    User of the Year 2016; Most Active User 2020 Jul 1, 2019

    #7
    nateavi, nombre74, B1562486760199 and 6 others like this.

  8. Deactivated User
    Jul 1, 2019

    #8
    nateavi, nombre74, Saliou and 9 others like this.

  9. rahulkshinde
    Froyo Jul 1, 2019

    rahulkshinde , Jul 1, 2019 :
    Thanks for the update on this, was searching for this since I received the notifications.
    SO when we are receiving that Q update :)
     
    #9
    G_Mohamed_MOUSTACH_vRov, nateavi, Saliou and 2 others like this.

  10. Lethaljoe
    Honeycomb Jul 1, 2019

    Lethaljoe , Jul 1, 2019 :
    Thanks for the clarification of these. I assumed this was a mistake, but it's nice to get this and all the other publication in social media for users who may have had concerns. Most manufacturers wouldn't have do that.
     
    #10
    Saliou, O1541185107804 and Daniel_2 like this.

  11. noahG30
    Cupcake Jul 1, 2019

    noahG30 , Jul 1, 2019 :
    thanks for the response, thats why i left samsung and change to OnePlus devices, the fast action your team does is what people deserve and need. thanks
     
    #11
    Saliou, krock33, ipsimprimis and 3 others like this.

  12. ozone89
    Honeycomb Jul 1, 2019

    ozone89 , Jul 1, 2019 :
    Oh, the anvil of irony!
     
    #12
    Minstr, G_Matt_Caz_AGD, teduslie and 6 others like this.

  13. BGDaemon
    Cupcake Jul 1, 2019

    #13
    Saliou and M1558545270360 like this.

  14. JelleZon
    OnePlus Accessory Tester Jul 1, 2019

    #14
    Mani Maaran, agnivarna, G_Matt_Caz_AGD and 3 others like this.

  15. U1561976235167
    Cupcake Jul 1, 2019

    #15
    G_Matt_Caz_AGD likes this.

  16. Deactivated User
    Jul 1, 2019

    #16
    Saliou, Hassan_Abdul and K_Mihir like this.

  17. srini0301
    Jelly Bean Jul 1, 2019

    #17
    nunofmatos69 likes this.

  18. Pritam871
    Froyo Jul 1, 2019

    Pritam871 , Jul 1, 2019 :
    Thanks for the quick update of the issue.
    This is how a team work..!!
    #NeverSettle
     
    #18
    Saliou likes this.

  19. nasar427
    Donut Jul 1, 2019

    nasar427 , Jul 1, 2019 :
    Thanks for the quick update of the issue.
    This is how a team work..!!
    #NeverSettle
     
    #19
    Galhelman and Saliou like this.

  20. camohan
    Moderator Moderator Jul 1, 2019

    camohan , Jul 1, 2019 :
    Sh**t happens, let's move on. Thank you for coming upfront and clarifying it....!
     
    #20
    krock33, B_Wrath, Dresa91 and 1 other person like this.

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