A Statement from OnePlus

  1. Gary C. OxygenOS Operations Staff Member Jul 1, 2019

    Gary C., Jul 1, 2019 :
    We sincerely apologize for the two accidental notification push messages that some OnePlus 7 Pro users received 2 hours ago.

    As soon as we noticed the mistake, we performed a round of in-depth investigations with the related teams to identify the cause. The push messages occurred while the OxygenOS team was conducting a software test for the upcoming Android Q system update. Due to an error during the testing process, we accidentally pushed a routine test message to some of our OnePlus 7 Pro OxygenOS users.

    The notification push function is designed mainly as a survey tool to help us better understand our users’ feedback and to further improve the user experience, and is based on the Google FCM (Firebase Cloud Messaging) Protocol. Therefore, we want to reassure that this incident does not indicate any risks for your personal data.

    We are immediately implementing new processes to ensure this cannot happen again.

    Never Settle

  2. YRJ Lollipop Jul 1, 2019

    YRJ, Jul 1, 2019 :
    Thanks for the quick response @Gary C.
    Good to hear that it's now sorted! But have to be honest, it's good to see the push notification in action :D

  3. An.I.Am Jelly Bean Moderator Jul 1, 2019

    Mike_Jiang, nombre74, Saliou and 16 others like this.
  4. youbi Portuguese POC Assistant Head Moderator Jul 1, 2019

    youbi, Jul 1, 2019 :
    Thanks for the quick Official response and for coming clean about what happened exactly. :)

    It wasn't really an extraordinary issue, but hope the lessons got learned and it won't happen in the future.

  5. GopalB. Nougat Jul 1, 2019

    Last edited: Jul 1, 2019

    Sharry7, forid-786, PJIV and 60 others like this.
  6. Cheetosdust Starting Point Expert Jul 1, 2019

    Cheetosdust, Jul 1, 2019 :
    So.. you are changing the pin code on Carl's device? :D:p

  7. Dresa91 Android Q Jul 1, 2019

  8. RePaRaQu Honeycomb Jul 1, 2019

    nateavi, nombre74, Saliou and 9 others like this.
  9. rahulkshinde Eclair Jul 1, 2019

    rahulkshinde, Jul 1, 2019 :
    Thanks for the update on this, was searching for this since I received the notifications.
    SO when we are receiving that Q update :)

  10. Joey463 Honeycomb Jul 1, 2019

    Joey463, Jul 1, 2019 :
    Thanks for the clarification of these. I assumed this was a mistake, but it's nice to get this and all the other publication in social media for users who may have had concerns. Most manufacturers wouldn't have do that.

    Saliou, O1541185107804 and Daniel_2 like this.
  11. noahG30 Cupcake Jul 1, 2019

    noahG30, Jul 1, 2019 :
    thanks for the response, thats why i left samsung and change to OnePlus devices, the fast action your team does is what people deserve and need. thanks

    Saliou, krock33, ipsimprimis and 3 others like this.
  12. ozone89 Honeycomb Jul 1, 2019

    ozone89, Jul 1, 2019 :
    Oh, the anvil of irony!

  13. BGDaemon Cupcake Jul 1, 2019

    Saliou and M1558545270360 like this.
  14. JelleZon KitKat Jul 1, 2019

  15. U1561976235167 Cupcake Jul 1, 2019

    G_Matt_Caz_AGD likes this.
  16. RePaRaQu Honeycomb Jul 1, 2019

    RePaRaQu, Jul 1, 2019 :
    one thing I liked about it, the 1+ logo in the statusbar where to get this?

    Saliou, Hassan_Abdul and K_Mihir like this.
  17. srinivas0301 Ice Cream Sandwich Jul 1, 2019

    nunofmatos69 likes this.
  18. Pritam871 Froyo Jul 1, 2019

    Pritam871, Jul 1, 2019 :
    Thanks for the quick update of the issue.
    This is how a team work..!!

    Saliou likes this.
  19. K1528875016910 Cupcake Jul 1, 2019

    Galhelman and Saliou like this.
  20. camohan Marshmallow Moderator Jul 1, 2019

    camohan, Jul 1, 2019 :
    Sh**t happens, let's move on. Thank you for coming upfront and clarifying it....!