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Abnormal Colour Display( Solid Colours FADED ) via OnePlus 7T Pro

  1. 51NGH
    Eclair Jul 11, 2020

    51NGH , via OnePlus 7T Pro , Jul 11, 2020 :
    I've been experiencing abnormal colours in the display of my 7T Pro. Solid colours and black accents appear to be faded and greyish. I tried switching between themes but the issue still persists. Also, when the display shows abnormal colours, the fingerprint scanner tends to malfunction. I've to apply slightly more pressure. This is really annoying. Please roll out an update for this issue because I tried service centres and even posted multiple threads on community but none was of use.
     

    #1
    Jyothis Raj likes this.

  2. #2
  3. 51NGH
    Eclair Jul 11, 2020

    51NGH , via OnePlus 7T Pro , Jul 11, 2020 :
    No I didn't do anything like that. It's like flashing in screen as if the device malfunctioned and the colours changed. Like a change caused due to some issue. Everything tends to pixelate and 95% of the time, this issue is observable.
     

    #3
  4. B_Wrath
    Nougat Jul 11, 2020

    B_Wrath , Jul 11, 2020 :
    Have any photos so that it is easy to understand?
     

    #4
  5. 51NGH
    Eclair Jul 11, 2020

    51NGH , via OnePlus 7T Pro , Jul 11, 2020 :
    If you compare it with the same wallpaper on some other 7T Pro, you can easily spot the difference. The colours are disgusting and unusual pixels are making the display abnormal. I can barely watch any video or a movie.
    1594496481740.jpg

    1594496481807.jpg
     

    #5
  6. fragargon
    Jelly Bean Jul 11, 2020

    fragargon , Jul 11, 2020 :
    look like reading mode - chromatic is on. did you try changing wallpaper and reboot the phone.
    (test a simple wallpaper)
    m2c
     

    #6
  7. 51NGH
    Eclair Jul 11, 2020

    51NGH , via OnePlus 7T Pro , Jul 11, 2020 :
    I never felt the need of reading mode and it's not turned on. I tried rebooting and every possible way of getting rid of it. It's been three months eversince it started. When the latest update rolled out, it was normal for a week or two but now it doesn't seem to go away.
     

    #7
  8. fragargon
    Jelly Bean Jul 11, 2020

    fragargon , Jul 11, 2020 :
    well then you should ask an RMA
     

    #8
  9. 51NGH
    Eclair Jul 11, 2020


    #9
  10. B_Wrath
    Nougat Jul 12, 2020

    B_Wrath , Jul 12, 2020 :
    Okay. Let's rule out the basic suspects:
    1. Reading mode: already turned off.
    2. Night mode.
    3. Display calibration
    4. Color correction is turned on in accessibility settings.
     

    #10
  11. 51NGH
    Eclair Jul 12, 2020

    51NGH , via OnePlus 7T Pro , Jul 12, 2020 :
    Checked! Everything's normal.
     

    #11
  12. F1592583143766
    Cupcake Jul 12, 2020


    #12
  13. F1592583143766
    Cupcake Jul 13, 2020


    #13
    Y1577528595362 likes this.
  14. 51NGH
    Eclair Jul 13, 2020


    #14
  15. F1592583143766
    Cupcake Jul 14, 2020

    F1592583143766 , Jul 14, 2020 :
    what should I do bro because of red zone in our area all the services are closed .. Is that possible if I replaced the display After 3 - 4 months ????
     

    #15
  16. 51NGH
    Eclair Jul 14, 2020

    51NGH , via OnePlus 7T Pro , Jul 14, 2020 :
    You and I have exactly the same case because my phone is also 4 months old. And yes, you can get your display changed because it's still under warranty though I haven't got it done because when I went to the service center, due to heavy lighting in fancy stores like OnePlus's, I had to increase my phone's brightness and they asked me to compare with their 7T Pro's retail version. Everything was normal at that point but the very moment I came home, I noticed this issue again. This issue is mostly observable in low light conditions. Since, I live in Ghaziabad ( Delhi/NCR ), it's hard to get out due to this pandemic and because of this, I can't reach out to the service center.
     

    #16
    F1592583143766 likes this.
  17. F1592583143766
    Cupcake Jul 14, 2020


    #17
    Y1577528595362 likes this.
  18. 51NGH
    Eclair Jul 14, 2020


    #18
    F1592583143766 likes this.