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About the OnePlus Support Page Revamp

  1. Tom B. Global Service Strategy Operations Staff Member Sep 21, 2018

    Tom B., Sep 21, 2018 :
    supportrevamp.jpg

    We are always trying to provide quality services to our customers. Our support team has been collecting useful feedback from users in Open Ears event and other channels, which have helped us improve your support experience.

    Our support and platform teams got together recently to analyze your feedback. We came up with a completely new visual and user-friendly design which includes a new support home page, shopping FAQs, troubleshooting, “track my repair”, product help, software upgrades etc. We have also added a user manual page and a new search function so that you can easily find the information you're looking for.

    To start, we are updating 24 major English regional pages. We invite our OnePlus community to fill out a quick survey for the new support page [Here]. You can also share your feedback via our support channels.

    We’re not stopping there!

    Our team will continue focusing on user feedback to develop and improve the support services. We'll update the local language region pages soon, as well as new knowledge base articles to improve your self-help service experience.

    That's all for now, have a great weekend!

    Never Settle.
     

    #1
  2. camohan Marshmallow Moderator Sep 21, 2018


    #2
  3. luxuskamel KitKat Sep 21, 2018


    #3
    Shivang Joshi and Vladut123 like this.
  4. DeluxeNoone Ice Cream Sandwich Sep 21, 2018


    #4
    Vladut123 likes this.
  5. NeVeR_SeTTLe The Lab - OnePlus 6 Reviewer Sep 21, 2018

    NeVeR_SeTTLe, Sep 21, 2018 :
    Great to see you guys implementing the ideas of members from the Open Ears Forum. Keep them coming!!!
     

    #5
    Shivang Joshi, otto2 and Vladut123 like this.
  6. GuitarHero0179 Jelly Bean Sep 21, 2018


    #6
  7. sarthak@sark Honeycomb Sep 21, 2018

    sarthak@sark, Sep 21, 2018 :
    kudos to OnePlus . improvements are appreciated . hope this also means that faster resolution of customer problems will be there too
     

    #7
  8. G_Karothikeyan Honeycomb Sep 21, 2018

    G_Karothikeyan, Sep 21, 2018 :
    Good work team, Thanks@Tom B.
     

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  9. jaivaghela Ice Cream Sandwich Sep 21, 2018


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  10. Gadauli Eclair Sep 21, 2018


    #10
    Majuran thas likes this.
  11. keithnyc Lollipop Moderator Sep 21, 2018

    keithnyc, Sep 21, 2018 :
    Tom , this is a great idea. Hopefully if folks have received less than satisfactory service (as noted on this feedback), someone from the support team will reach out to them timely to try and address the issue
     

    #11
  12. gaster KitKat Moderator Sep 21, 2018

    gaster, Sep 21, 2018 :
    This is promising news. I hope and I am positive that CS will be greater time by time. I still remember the first days and when the CS quality is now. Well done. Also welcome to the forums @Tom B.
     

    #12
    pikota and Majuran thas like this.
  13. Majuran thas Honeycomb Sep 21, 2018


    #13
    rijo likes this.
  14. Majuran thas Honeycomb Sep 21, 2018

    Majuran thas, Sep 21, 2018 :
    moreover sending log is an irritating thing to me...

    I hate to capture the log and send it... I usually found some bugs and don't tell you because you will ask the log ...

    I hate that process.... please try to implement capturing log file in the easy way... (like in community app)
     

    #14
    Linxx likes this.
  15. B.yashaswi Ice Cream Sandwich Sep 21, 2018

  16. srinivas0301 Ice Cream Sandwich Sep 21, 2018

  17. Kattis Lollipop Sep 21, 2018

    Kattis, Sep 21, 2018 :
    and the survey said.............. very well done.. i have had only positive contact on the few occasions it was needed, very fast and very efficient thank you

    [​IMG]
     

    #17
  18. Z1537549253466 Cupcake Sep 21, 2018

    Z1537549253466, Sep 21, 2018 :
    I am not able to connect the calls via Bluetooth. i HV bought Boult curve Bluetooth. it's connecting with other phones but with 5t calls r not connecting. only music is playing.

    kindly help
     

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  19. Imrahulbadiwal Eclair Sep 21, 2018


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  20. Spectro68 Cupcake Sep 21, 2018


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