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Accessories need to replace via OnePlus 7

  1. T1563376982439
    Cupcake Apr 23, 2021

    T1563376982439 , via OnePlus 7 , Apr 23, 2021 :
    Hi Team,

    I have ordered one plus cable but unfortunately my order is wrong item booked even on particular time not observed as well and it is delivered but when I open the packet type c to type c cable untill product was delivered I have not noticed 🥺 the product
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    I'm required product is cable to c type because it is compatible my dash charger.
    We are requesting please replace the product cable to type c whatever ordered received no use for me even I have not opened the seal packet, please find the attachment and do the needful.
    In case of any chance to refund my money and I will return the product.
    Hope you understand my concern and resolve the issue as soon as possible.

    Regards,
    Thota Jitendra,
     

    #1
  2. gdsingh94
    Jelly Bean Apr 23, 2021

    gdsingh94 , via OnePlus 7 , Apr 23, 2021 :
    No one here can help you regarding this as it is a user forum and not customer support... Try calling the customer care and see if they can help you with it.
     
    Last edited: Apr 23, 2021

    #2
    Liehjan, Tokolozi and J4t1np4r3kh like this.
  3. U1589355240480
    Cupcake Apr 23, 2021


    #3
  4. J4t1np4r3kh
    OnePlus Accessory Tester Apr 23, 2021

    J4t1np4r3kh , Apr 23, 2021 :
    As mentioned above, your best bet is to contact OnePlus support, and see if they will accept a return. If it is unopened then they may accept the return.
     

    #4
    Aaron2017, Liehjan and Tokolozi like this.
  5. Tokolozi
    Most Original Avatar Apr 23, 2021

    Tokolozi , Apr 23, 2021 :
    Knowing their track reccord, they will not. No returns, unopened or not, are accepted on accessories.
     

    #5
  6. B_Wrath
    Nougat Apr 23, 2021

    B_Wrath , Apr 23, 2021 :
    Not going to happen. It is the purchaser's responsibility to check what they are ordering. And OnePlus has no replacement or return policy on accessories.
     

    #6
    Aaron2017, Liehjan and Tokolozi like this.
  7. J4t1np4r3kh
    OnePlus Accessory Tester Apr 23, 2021

    J4t1np4r3kh , Apr 23, 2021 :
    I think it depends on the laws/protection in each country. In the UK if it's an unopened accessory you would be able to return it
     

    #7
    Aaron2017 likes this.
  8. Tokolozi
    Most Original Avatar Apr 23, 2021

    Tokolozi , Apr 23, 2021 :
    In the EU it's indeed a 14day policy, however, his delivery stated India, where there is no return policy for accessories of OP.
     

    #8
    J4t1np4r3kh, Aaron2017 and Liehjan like this.