Addressing the current public health situation

  1. Pete
    CEO Staff Member Mar 17, 2020

    Pete , Mar 17, 2020 :
    Dear friends,

    As a brand that was born global and has grown together with its community since day one, OnePlus has always valued open communication and direct engagement with users around the world. As the coronavirus (COVID-19) has continued to affect more people, my heart goes out to everyone who has been impacted by this unfortunate and serious situation, as well as those who have been fighting to contain the virus on the front lines. This is a time for solidarity and honesty, when all of us have to work together and play our part in minimizing the impact of this serious situation.

    Nothing is more important to us than the health and wellbeing of our employees, customers, community members, partners and the entire OnePlus family. We’ve been closely following how the situation is evolving and have been proactively taking all necessary steps to ensure everyone’s health and safety. We continue to strictly follow all necessary precautionary measures in accordance with the guidelines in the countries, regions and cities where we operate. In addition, we have been taking other proactive measures to further protect our employees, including closing our offices in affected areas and asking our employees to work from home. If and when employees are in the office as local conditions permit, we have been taking preventive measures such as providing masks and frequently disinfecting the offices.

    To further protect our users, we are minimizing physical interaction where possible and evaluating how we hold more events and community engagement activities online in the coming months. In areas where delivery (drop/doorstep) services are available, we encourage you to take advantage of them to help minimize the need to leave home. Also, feel free to connect with us, or with each other, here on our forum. We are always here for you.

    Meanwhile, we are still doing all we can to keep our daily operations and customer service up and running to the best of our ability. It is important to us to continue delivering a seamless OnePlus experience to our users while never compromising the health and wellbeing of our team. Currently our product roadmap is pretty much on track, and we look forward to sharing exciting new things with you very soon.

    Last but not least, I encourage everyone to diligently do what you can to stay healthy during this critical time. If we all do our part, we can overcome this situation.

  2. Dresa91
    User of the Year 2016 Mar 17, 2020

    Dresa91 , Mar 17, 2020 :
    thanks for he information!
    stay safe everyone!

  3. BeingIncog
    Nougat Mar 17, 2020

    BeingIncog , Mar 17, 2020 :
    thank you for the update , Pete.
    stay safe and healthy, everyone.

  4. suhantm
    Honeycomb Mar 17, 2020

    suhantm , Mar 17, 2020 :
    Can't imagine the effects it must've had on all the parts of the company and the people working there! Stay safe!

  5. keithnyc
    Marshmallow Moderator Mar 17, 2020

    keithnyc , Mar 17, 2020 :
    Great message. Thank you and everyone please stay safe and continue to help and support each other.

    luxuskamel, Ceasedd, script and 15 others like this.
  6. vdbhb59
    Gingerbread Mar 17, 2020

    vdbhb59 , Mar 17, 2020 :
    It is nice to know that OP is taking precuationary measures. Do keep safe and keep others safe too. :)
    Last edited: Mar 20, 2020

  7. grk007
    Honeycomb Mar 17, 2020

    grk007 , Mar 17, 2020 :
    Stay safe everyone. Don’t forget to sanitise the devices before passing or receiving from others.

    CosDevs, G_plusone and ilham_qrsh like this.
  8. ankitgondalia
    The Lab - OnePlus 6T Reviewer Mar 17, 2020

  9. camohan
    Marshmallow Moderator Mar 17, 2020

    camohan , Mar 17, 2020 :
    A very emotional message. I hope and pray everyone stays safe, be vigilant about his surroundings and get out of this as soon as possible.

    You never know how strong you are until being strong is the only choice you have - Bob Marley

  10. Horsault
    Marshmallow Moderator Mar 17, 2020

    Horsault , Mar 17, 2020 :
    Thank you @Pete for this new thread.
    I really hope there was no casualty among OnePlus staff nor their families.

    A community is always as strong as its weakest member, so it's important to stay united and to support each other. Staying in touch by all mean available (forum, phone, social media…) is of great importance.

  11. Adrian7TPro
    Eclair Mar 17, 2020

    CosDevs, G_plusone and ilham_qrsh like this.
  12. avila58
    Froyo Mar 17, 2020

    avila58 , Mar 17, 2020 :
    Thanks Peter, thanks oneplus. We are a team. We never settle. We hope Covid-19 go away quickly.

    CosDevs, G_plusone and ilham_qrsh like this.
  13. ilham_qrsh
    Froyo Mar 17, 2020

    CosDevs and G_plusone like this.

  14. #14
    Forums, CosDevs and G_plusone like this.
  15. mojoyoyo77
    Lollipop Senior Moderator Mar 17, 2020

    mojoyoyo77 , Mar 17, 2020 :
    Thank you very much @Pete, fortunately in China you are recovering, now are difficult times in Europe and the rest of the planet.
    They are moments for solidarity and to further strengthen the OnePlus community
    Never Settle

    luxuskamel, script, CosDevs and 5 others like this.
  16. woSch
    Photography Expert Mar 17, 2020

  17. Cheetosdust
    Starting Point Expert Mar 17, 2020

    Cheetosdust , Mar 17, 2020 :
    Thank you for your message, @Pete

    It's true, these are challenging, uncharted times. But I believe that if all of us do our part, we'll overcome this.

    If you have any doubts, follow the WHO instructions, stay informed from credible sources, think twice before believing and sharing what you see on social media. Wash your hands! And please, say home whenever you can.

    No one is asking us to change the world, but if we do what we are being told to, we are going to make a difference, saving lives while preventing the virus from spreading.

    If you have questions, if you are feeling lonely or even if you are scared, that's normal. Like it was mentioned: the forums will always be here for every single one of you. They were here before, and they are here now more than ever.

    Stay safe and take care, everyone.

    Much love and strength,
    Last edited: Mar 17, 2020

  18. Batman360
    Ice Cream Sandwich Mar 17, 2020

  19. TibiTibi
    Photography Expert Mar 17, 2020

    luxuskamel, script, cdnfarmer and 8 others like this.
  20. G_plusone
    Marshmallow Mar 17, 2020

    G_plusone , Mar 17, 2020 :
    Stay Safe Everyone
    Don't Panic
    Avoid unnecessary outside travel
    Get informed through credible sources
    Follow Health instructions and other restrictions by local authorities.
    Only Together can we overcome this situation.
    Take Care Everyone

    luxuskamel, script, Liehjan and 12 others like this.