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Airtel Volte is not supported in OnePlus 5t via OnePlus 5T

  1. vipulmaiseri
    Cupcake Mar 1, 2021

    vipulmaiseri , via OnePlus 5T , Mar 1, 2021 :
    Please help me I'm not supported Airtel Volte Video call in OnePlus 5t mobile phone before I use jio connection jio Volte Video call is working but I don't Airtel sim card video call option

    same Airtel sim card I insert redmi 9 pro phone and video call work properly

    I'm going to Airtel customer care is saying that your handset problem not Airtel network problem

    Please sowl my problem

    Thank you
     

    #1
  2. vipulmaiseri
    Cupcake Mar 1, 2021


    #2
  3. vipulmaiseri
    Cupcake Mar 1, 2021


    #3
  4. Caomhin
    OnePlus 9 Series Expert Community Expert Mar 2, 2021

    Caomhin , via OnePlus 6T , Mar 2, 2021 :
    I note you have 2 Sims installed, just to test if its a dual sim issue.

    Shutdown the phone. Remove the one you don't want to use for video calls, then restart the phone and see if it functions with a single Sim.

    If still not working repeat the steps and move the Sim to the other slot on its own. Just to check if the option appears.

    Let us know how that goes.
     

    #4
  5. vipulmaiseri
    Cupcake Mar 2, 2021

    vipulmaiseri , via OnePlus 5T , Mar 2, 2021 :
    Now I try only Airtel sim card insert but same problem in video call option not showing on dialer
    1614695425810.jpg

    1614695425867.jpg
     

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  6. Caomhin
    OnePlus 9 Series Expert Community Expert Mar 2, 2021

    Caomhin , via OnePlus 6T , Mar 2, 2021 :
    The person you are trying to call do they have the Jio App and also have 4G enabled as per the Jio support website below?

    https://www.jio.com/en-in/faq/servi...what-are-the-steps-to-start-a-video-call.html

    And here are further suggestions to check.

    https://jiohelp.in/unable-to-make-calls-in-jio-how-to-fix-jio-calling-issue/
     

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