Alexa is not working on my OnePlus 9 via OnePlus 9

  1. #1
  2. Swejuggalo
    OnePlus 9 Series Expert Community Expert Dec 28, 2021

  3. Kokerakos
    Donut Jan 23, 2022

    Kokerakos , Jan 23, 2022 :
    I have applied the newest update .C44 global and the Alexa app is once again operational.

    I had the same issue as you since I updated to android 12

    Swejuggalo likes this.
  4. michaeloro
    Cupcake Jan 26, 2022

    michaeloro , Jan 26, 2022 :
    Anyone else having issues?

    Ever since the update, when I try to open the Alexa App I just get white screen and then it crashes.

    If I wipe it or uninstall, I can get to the login screen, and maybe past it once before it crashes again.

    I updated to C44 and am still having this issue.

    I can't go back to the days of actually writing out my shopping list 😂

  5. L1641697886959
    Cupcake Mar 13, 2022

    L1641697886959 , Mar 13, 2022 :
    I had the same issues that Alexa stopped working on C44 and keep saying "unlock the phone" even though my phone is unlocked!!! Please fix this since I bought this phone for hand free Alexa.

  6. H1645845771756
    Cupcake Mar 17, 2022

    H1645845771756 , Mar 17, 2022 :
    Same issue! Shortly after an update Alexa no longer works except to start music (Pandora). Everything else, including controlling smart home devices I get the message "Please unlock your phone and try again." but my phone is unlocked!!!!! One of the primary reasons for buying the Oneplus 9 is Alexa integration so that I can voice control my appls and smart devices with my voice on my hone, especially while driving.


    L1641697886959 likes this.
  7. Imran.m1
    Donut Mar 17, 2022

    Imran.m1 , Mar 17, 2022 :
    Hey, the Alexa app issue has been fixed in C.46 pls update the OS as soon as it is pushed

  8. M1647481569778
    Cupcake Mar 17, 2022

    M1647481569778 , Mar 17, 2022 :
    Hi, Have you checked any other website alexa. Because some of the site block alexa. Like if you check hesco site. It will not show you any alexa value. So some of the time the issue are with the site not with the alexa.