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Alexa showing two OnePlus tv via OnePlus 7 Pro

  1. Alvinantoz
    Honeycomb Sep 4, 2020

    Alvinantoz , via OnePlus 7 Pro , Sep 4, 2020 :
    When I enabled OnePlus TV skills on Alexa I am getting two device instead of one. And if try to remove just one then tv not respond to my request, meaning both OnePlus tv device is needed for controlling TV.
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    #1
  2. Venky61
    OnePlus TV Expert Community Expert Sep 4, 2020

    Venky61 , Sep 4, 2020 :
    Hey,
    Can you check once by clearing data for the Alexa App?
    I re-enabled skill just now to check if the same happens but nope. Only 1 TV listed.
     

    #2
  3. Alvinantoz
    Honeycomb Sep 5, 2020

    Alvinantoz , via OnePlus 7 Pro , Sep 5, 2020 :
    I tried everything, still two OnePlus TV's are there in device section of Alexa application
     

    #3
  4. Venky61
    OnePlus TV Expert Community Expert Sep 5, 2020

    Venky61 , via OnePlus 8 Pro , Sep 5, 2020 :
    Did you rename any of the devices? I did some digging and it seems like the duplicate devices listing is a known behaviour of Alexa.
     

    #4
    Alvinantoz likes this.
  5. Alvinantoz
    Honeycomb Sep 5, 2020

    Alvinantoz , via OnePlus 7 Pro , Sep 5, 2020 :
    Yes may be that's the case, I have two Echo Dot devices ( actually one) when checking content and devices section on my Amazon account. I am not able to remove one device which I added on the day I got the eco dot, I contacted their customer care but no use I thnk they are unable to remove it.

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    #5
  6. Venky61
    OnePlus TV Expert Community Expert Sep 5, 2020

    Venky61 , via OnePlus 8 Pro , Sep 5, 2020 :
    Did you try removing from alexa.amazon.com ?
     

    #6
  7. Alvinantoz
    Honeycomb Sep 5, 2020

    Alvinantoz , via OnePlus 7 Pro , Sep 5, 2020 :
    Yes, I tried from there also, even I can't rename my Echo Dot so I used "1" in the end. It's always showing an account exsist with the same name. Actually we can remove all Alexa device from Amazon right? Or one account is compalsary so that we can't remove it? If not then it's a glitch in their system.
     

    #7
  8. Venky61
    OnePlus TV Expert Community Expert Sep 5, 2020

    Venky61 , Sep 5, 2020 :
    Actually, once you log into an Amazon device with your credentials it integrates immediately with the account. Removing should be possible though, try de-registering from the devices listed on amazon.in. Access from browser upload_2020-9-5_10-36-8.png
     

    #8
  9. Alvinantoz
    Honeycomb Sep 5, 2020

    Alvinantoz , via OnePlus 7 Pro , Sep 5, 2020 :
    I tried that way but removing options are blank for one device I created earlier,I can remove the one I created recently.
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    #9
  10. Venky61
    OnePlus TV Expert Community Expert Sep 5, 2020

    Venky61 , Sep 5, 2020 :
    Definitely a bug from amazon's side as the device shows no options but still is listed.
     

    #10
    Alvinantoz likes this.
  11. Alvinantoz
    Honeycomb Sep 5, 2020


    #11