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Am facing some issues in my one plus 5

  1. Rajesh9585
    Cupcake Aug 23, 2019

    Rajesh9585 , Aug 23, 2019 :
    In my phone Having some trouble like Somtimes portreat mode Stop working and The main Issie is that screen frezzing ! How to resolve this issue ! if anyone Knows about it ! Screen is just Freez for some time! But Hardkeys working As smooth but screen touch not working ! Touch is not causing this problem ! Maybe The OS Causing Problem ! If Anyone Have soloution Please Get back to me !
     

    #1
  2. pablofg1978
    Spanish POC Assistant Head Moderator Aug 23, 2019

    pablofg1978 , Aug 23, 2019 :
    What is the camera app version?
    Did you tried to clear the camera app cache?
     

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  3. Rajesh9585
    Cupcake Aug 23, 2019

    Rajesh9585 , Aug 23, 2019 :
    Hey Yes I cleard the cache also ! Why screen freez without Any reason ? I cannt understand !
     

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  4. Rajesh9585
    Cupcake Aug 23, 2019

    Rajesh9585 , Aug 23, 2019 :
    The camera version is V3.0.15
     

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  5. Horsault
    Marshmallow Moderator Aug 23, 2019


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  6. Rajesh9585
    Cupcake Aug 24, 2019

    Rajesh9585 , Aug 24, 2019 :
    Sorry to ask u but where can i find the rom version ? I dont Know thats why ?
     

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  7. CosmoKramer70
    Jelly Bean Aug 24, 2019

    CosmoKramer70 , Aug 24, 2019 :
    Your camera version is very old, which means you are probably running an old version of the OS. Try updating your phone's OS.
    Before you ask, there is a mega thread to see what the latest version is and how to get it.
     

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    Rajesh9585 likes this.
  8. Rajesh9585
    Cupcake Aug 24, 2019

    Rajesh9585 , Aug 24, 2019 :
    there is no update in System update or camera update ! Then what is the way to update the Os ! This is 9.0.8 I think this is the latest version
     

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  9. CosmoKramer70
    Jelly Bean Aug 24, 2019

    CosmoKramer70 , Aug 24, 2019 :
    hmmm i believe 3.4.25 comes with the latest OS... i would then probably do a factory reset. Other option is to upgrade the camera app with the appropriate apk but that's not recommended...
     

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  10. Rajesh9585
    Cupcake Aug 24, 2019

    Rajesh9585 , Aug 24, 2019 :


    CosmoKramer70

    hmmm i believe 3.4.25 comes with the latest OS... i would then probably do a factory reset. Other option is to upgrade the camera app with the appropriate apk but that's not recommended...​


    Ok But first of all Am from India And In my country the version 9.0.8 is the latest Version ! I recently upgrade the system as well ! Do u Know Why the Screen frez for sometime ? What is the reason ? behind this freezing ? seems like Phone Is hanged but hardkeys working as smooth aa well
     

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  11. CosmoKramer70
    Jelly Bean Aug 24, 2019

    CosmoKramer70 , Aug 24, 2019 :
    Who cares where you are located the OS is the same for everyone.
    Your issue has now changed, so you get the same treatment as everyone else. Go and search the forums cause the question you are now asking has already been asked and answered multiple times. So in regards to your new issue i dont really care about it.
     

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  12. Rajesh9585
    Cupcake Aug 24, 2019

    Rajesh9585 , Aug 24, 2019 :
    Ok Thank u !.
     

    #12