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AMA about OnePlus 8 Series: Check the answers!

  1. Zach X.
    Community Team Staff Member Apr 14, 2020

    Zach X. , Apr 14, 2020 :
    AMA OP8.png

    Hi friends,

    We just unveiled the mysterious OnePlus 8 Series in our first ever online launch event! I'm so excited to see the new OnePlus 8, OnePlus 8 Pro and the new Bullet Wireless Z. For some of you who have additional questions regarding the launch event, I invited some guests to answer your questions.

    @Evan Z. - OnePlus 8 Series Product Manager
    @OverDrive H. - OnePlus 8 Series Camera Product Manager
    @Redback.D. - OnePlus 8 OS Product Manager
    @Zed Zhang - OnePlus 8 Pro OS Product Manager
    @Leo Lei - Bullet Wireless Z Product Manager
    @Penny. X. - from E-commerce team
    @Tom B. - from Customer Service team

    You are more than welcome to drop your question in the comments below.
    1. Make sure your question is related to the OnePlus 8 Series or Bullet Wireless Z
    2. Remember to tag the relevant staff member.
    3. Only one question from each user will be answered.
    4. Considering your questions may have already been asked by other Community friends, we recommend you to give those questions likes instead of creating a duplicated one.

    We’ll start answering on April 17, 9 PM ET.

    We look forward to hearing from you!
     

    #1
  2. Tom B.
    Global Service Strategy Operations Staff Member Apr 17, 2020

    Stickied Post
    Tom B. , Apr 17, 2020 :
    OnePlus 8 series and Bullet Wireless Z will be available in India this summer. We will keep you posted on the sales date and price details via our official channels. Until then Stay tuned and stay safe!
     

  3. Zed Zhang
    OS Product Manager Staff Member Apr 17, 2020

    Stickied Post
    Zed Zhang , Apr 17, 2020 :
    Within IDEAS(https://forums.oneplus.com/threads/huge-applause-first-round-of-ideas-is-out.1204396/), many users requested AOD feature. After considerate evaluation and rounds of lab tests, we took into consideration its feasibility and how much it caters to our users' needs. We finally decided to adopt it and the feature is already added into our roadmap. Please stay tuned to our official updates.
     

  4. Tom B.
    Global Service Strategy Operations Staff Member Apr 17, 2020

    Stickied Post

  5. Redback.D.
    OS Product Manager Staff Member Apr 17, 2020

    Stickied Post
    Redback.D. , Apr 17, 2020 :
    Thanks for your feedback and do you mind elaborating on which scenarios you think this feature is needed? Those kinds of information will greatly help us evaluate whether we should launch Bluetooth HID Device Profile.
     

  6. Tom B.
    Global Service Strategy Operations Staff Member Apr 17, 2020

    Stickied Post
    Tom B. , Apr 17, 2020 :
    First of all, thank you for your love and support for the brand and our products. We would like to let you know that our team is doing its best to set up a good and seamless service experience for our fans before we start selling our products in Australia. Please stay tuned for more information.
     

  7. Redback.D.
    OS Product Manager Staff Member Apr 17, 2020

    Stickied Post
    Redback.D. , Apr 17, 2020 :
    1. We will not officially bring the OnePlus 8 Pro wallpapers to the OnePlus 7 Pro, but OnePlus' social media or community will share the wallpaper file for users to download. Please stay tuned to OnePlus' official channels.
    2. OxygenOS uses Gboard as its default keyboard, which relies on Google updates.
     

  8. Penny. X.
    E-Commerce Operation Manager Staff Member Apr 17, 2020

    Stickied Post
    Penny. X. , Apr 17, 2020 :
    Unfortunately, there's no screen protector available for sale
     

    Batman360, MosheG1 and Dresa91 like this.
  9. Penny. X.
    E-Commerce Operation Manager Staff Member Apr 17, 2020

    Stickied Post
    Penny. X. , Apr 17, 2020 :

    According to the current product planning, for UK, there are only 8+128 Onyx Black and 12+256 Glacial Green available. Thank you for your understanding.
     

  10. Tom B.
    Global Service Strategy Operations Staff Member Apr 17, 2020

    Stickied Post
    Tom B. , Apr 17, 2020 :
    Interstellar glow loves you back! ❤️
    Sadly, at this moment we don't have the timeline for this variant availability in the UK. If you are interested, please take a look at our other favorites Glacial Green and Onyx black options here: http://onepl.us/pW
     

    Batman360, MosheG1 and Dresa91 like this.
  11. Penny. X.
    E-Commerce Operation Manager Staff Member Apr 17, 2020

    Stickied Post
    Penny. X. , Apr 17, 2020 :
    Thank you for your attention, according to the current product planning, for UK, there are only 8+128 Onyx Black and 12+256 Glacial Green available. The promotion you mentioned was only for the flash sale in North America, similar to the Pop-up Bundle available after the launch event, which contained gifts such as Bullet Wireless Z and phone case.
     

    Batman360, MosheG1 and Dresa91 like this.
  12. Leo Lei
    Accessory Product Manager Staff Member Apr 17, 2020

    Stickied Post
    Leo Lei , Apr 17, 2020 :
    Bullets Wireless series aims to provide unburdened experience. Bullets Wireless 2 has three drivers per earbud, providing excellent audio experience. What's more, it is made of high quality metal. So if you looks for superior quality, BW2 would be a good choice. For Bullets Wireless Z, it has a longer battery life, enabling users to enjoy music for an entire week. The strong fast charge will also make you free from trouble of running out of battery when picking up the headphones. It is also lighter than Bullets Wireless 2 so as to reduce the burden. This time it supports IP55 waterproof, so you can take Bullets Wireless Z to more places you want to go without burden. Last but not least, Z also brought more beautiful colors to users. We hope that every OnePlus user can choose their favorite color.
     

    Batman360, MosheG1, cdnfarmer and 4 others like this.
  13. Leo Lei
    Accessory Product Manager Staff Member Apr 17, 2020

    Stickied Post
    Leo Lei , Apr 17, 2020 :
    According to feedbacks from previous Bullets Wireless 2 users, the frequency of them using the carry case is very low. Therefore, we decided to remove the carry case from the package.
     

    Batman360, MosheG1, cdnfarmer and 6 others like this.
  14. Leo Lei
    Accessory Product Manager Staff Member Apr 17, 2020

    Stickied Post
    Leo Lei , Apr 17, 2020 :
    BWZ and BW2 have different emphasis on audio experience. BW2 has excellent audio performance, while BWZ stands out in bass. These are two types of headphones with different tuning styles. I also look forward to our users' feedback. I hope you like it.
     

    Batman360, MosheG1, cdnfarmer and 5 others like this.
  15. Leo Lei
    Accessory Product Manager Staff Member Apr 17, 2020

    Stickied Post

  16. OverDrive H.
    Camera PM Staff Member Apr 17, 2020

    Stickied Post
    OverDrive H. , Apr 17, 2020 :
    Right now our three cameras have covered most of the focal lengths used by users on a daily basis, so with the color filter camera we hope to explore a wider range of mobile phone photography. Inspired by the unique color tones used by professional photographers, the OnePlus 8 Pro uses a filter lens on the fourth camera, which processes light differently to generate surreal images with unique color tones. When users use this filter camera to capture common scenery in daily life, the image will have a uniquely creative effect. This works especially well with natural scenery. We hope that this camera lens will inspire users to discover more beauty and spend more time exploring the world around them.
     

    Batman360, MosheG1, jimmmysil and 2 others like this.
  17. OverDrive H.
    Camera PM Staff Member Apr 17, 2020

    Stickied Post
    OverDrive H. , Apr 17, 2020 :
    3HDR video is a function that's made possible by the hardware features of the OnePlus 8 Pro's main camera sensor, combined with software algorithms, so this will only be possible on the OnePlus 8 Pro and not on the OnePlus 8.
     

  18. Tom B.
    Global Service Strategy Operations Staff Member Apr 17, 2020

    Stickied Post
    Tom B. , Apr 17, 2020 :
    Only the OnePlus 8 5G UW (Ultra Wideband) model supports Verizon 5G. Get ready to experience ultra-fast speeds.
     

  19. Tom B.
    Global Service Strategy Operations Staff Member Apr 17, 2020

    Stickied Post
    Tom B. , Apr 17, 2020 :
    Yes it does ;)
    You can see what's in the box here (at the bottom of the page) : https://www.oneplus.com/8-pro/specs
     

  20. Evan Z.
    Global Product Team Staff Member Apr 17, 2020

    Stickied Post
    Evan Z. , Apr 17, 2020 :
    The hole punch design on the OP8 Series is very small and frees up space within the device, giving the phone a slimmer and more refined profile while making it more lightweight and with better water resistance.
     

  21. Evan Z.
    Global Product Team Staff Member Apr 17, 2020

    Stickied Post
    Evan Z. , Apr 17, 2020 :
    Thanks for your feedback and we have to admit that it's hard to find a fine balance when designing curved screen. The ultimate reason why we adopt it is that we believe it's the best solution to provide both aesthetic and practical value.

    After intensive research and tests, we find that curved screens are more comfortable use and hold, while also adding to the overall design. For the possible accidental touches, I'm sorry that it still hasn't reached your expectations and caused some annoyances. We have always been trying our best to fix and improve it.
     

  22. Evan Z.
    Global Product Team Staff Member Apr 17, 2020

    Stickied Post
    Evan Z. , Apr 17, 2020 :
    Onyx Black has a glossy back, while Glacial Green and Ultramarine Blue are both crafted with Anti-Glare technology. (link:https://forums.oneplus.com/threads/...he-industrial-design-teams-nomination.966053/) Although the same AG technology, some exquisite adjustments are applied to different colors.
     

  23. Zach X.
    Community Team Staff Member Apr 21, 2020

    Stickied Post
    Zach X. , Apr 21, 2020 :
    You can download the wallpapers here in the Weekly Update
     

    Batman360 likes this.
  24. OverDrive H.
    Camera PM Staff Member Apr 25, 2020

    Stickied Post
    OverDrive H. , Apr 25, 2020 :
    Yes, the new camera UI will be updated on 7 series. We are always looking for ways to bring new features to existing devices. Please stay tuned to OnePlus' official channels for updates.
     

    Batman360 and BrunoRodrigues15 like this.
  25. OverDrive H.
    Camera PM Staff Member Apr 25, 2020

    Stickied Post
    OverDrive H. , Apr 25, 2020 :
    The telephoto camera is 13MP at 57mm. It will only switch to tele camera when you select 3x or more. In terms of whether we should switch it at 2.2x, we will have internal discussion about it.
     

    Batman360 and ignatiusdamai like this.
  26. OverDrive H.
    Camera PM Staff Member Apr 25, 2020

    Stickied Post
    OverDrive H. , Apr 25, 2020 :
    1. The spectral information passed by the Color filter camera is different from the common effect. Therefore, there is no way to simulate the effect with the conventional RGB information image. Under strong sunlight or boring lighting condition, this camera can turn ordinary scenes into surreal landscapes, allowing you to see the world from another band.
    2. OP8's ultra wide angle camera and main camera's closest focusing distance are 8cm. For OP8 Pro, the closest focusing distance of ultra wide angle camera is 3cm. Therefore, OP8 needs a lens with closer focusing distance (4cm) to shoot macro.
    3. Unfortunately we don't have plan for it so far.
     

  27. OverDrive H.
    Camera PM Staff Member Apr 25, 2020

    Stickied Post
    OverDrive H. , Apr 25, 2020 :
    OnePlus has always been committed to providing a well-rounded flagship experience. Every decision made with regards to its devices have gone through extensive discussions and considerations. Factors such as functionality, body thickness, and design are all examples of elements that are considered. Through constant optimization and testing, the current camera configuration can meet most use scenarios and needs.
     

  28. OverDrive H.
    Camera PM Staff Member Apr 25, 2020

    Stickied Post
    OverDrive H. , Apr 25, 2020 :
    OP8's ultra wide angle camera and main camera's closest focusing distance are 8cm. For OP8 Pro, the closest focusing distance of ultra wide angle camera is 3cm. Therefore, OP8 needs a lens with closer focusing distance (4cm) to shoot macro.
     

    MosheG1 likes this.
  29. Tom B.
    Global Service Strategy Operations Staff Member Apr 26, 2020

    Stickied Post
    Tom B. , Apr 26, 2020 :
    OnePlus 8 Series will be available soon in the UAE. We will keep you posted on the sales date and price details via our official channels.
     

  30. Tom B.
    Global Service Strategy Operations Staff Member Apr 26, 2020

    Stickied Post
    Tom B. , Apr 26, 2020 :
    We appreciate your love and interest in our products, OnePlus is trying to expand its sales and services in more regions. For now, I request you to stay tuned to our official channels for future announcements.
     

  31. Redback.D.
    OS Product Manager Staff Member Apr 26, 2020

    Stickied Post
    Redback.D. , Apr 26, 2020 :
    To be precise, it should be 283 optimizations. This data is calculated by our design team according to the Smooth optimization in this round of iterations, including Gallery 36 items, Camera 18 items, SystemUI 10 items, Launcher 18 items, App 13 items, and consistency optimization 188 items. We are committed to polishing every detail and giving users a full range of fast and smooth experience.
     

    obol2 likes this.
  32. Redback.D.
    OS Product Manager Staff Member Apr 26, 2020

    Stickied Post
    Redback.D. , Apr 26, 2020 :
    Yes, some of the features on the new model are also planned to be released on the previous model. Because the system version and functions need to be adapted and debugged for different models, it takes some time. Please stay tuned to OnePlus' official channels for updates.
     

    Lew58 and surya11496 like this.
  33. Evan Z.
    Global Product Team Staff Member Apr 26, 2020

    Stickied Post
    Evan Z. , Apr 26, 2020 :
    The OnePlus 8 support a touch sample rate of 180Hz.
     

  34. Evan Z.
    Global Product Team Staff Member Apr 26, 2020

    Stickied Post
    Evan Z. , Apr 26, 2020 :
    Both the OnePlus 8 and 8 Pro support USB PD at 5V3A
     

  35. Evan Z.
    Global Product Team Staff Member Apr 26, 2020

    Stickied Post
    Evan Z. , Apr 26, 2020 :
    Unfortunately, it doesn't support AER. However we are trying to support it in the future. Please stay tuned to our official channels for future announcements.
     

  36. Redback.D.
    OS Product Manager Staff Member Apr 27, 2020

    Stickied Post
    Redback.D. , Apr 27, 2020 :
    We also agree that consistency is one of the important criteria in the design, and we also try to ensure consistency in UI, copywriting, animation and other aspects. Regarding the dark mode, we are adapting more third-party applications to strive to bring more consistent visual effects to users.
     

    Aathif_Mahir likes this.
  37. Redback.D.
    OS Product Manager Staff Member May 19, 2020

    Stickied Post
    Redback.D. , May 19, 2020 :
    Hi, thanks for your feedback. The "Bluetooth HID Device Profile" feature is already being planned. The OP8 series will support this feature, and it is expected to be released in the next version update. You can turn on this feature in "Developer options". The old models will also support this feature one after another, stay tuned!
     

  38. G_Antonio_Andrade_xqlg
    Eclair Apr 14, 2020


    #2
    mdcool, TobiasR, TheBeng and 138 others like this.
  39. Zedacious
    Cupcake Apr 14, 2020

    Zedacious , Apr 14, 2020 :
    Simple question but does the 8 Pro come with a case included in the box like previous models did? Cause I forgot to order one 😳
     

    #3
  40. bd52736
    Donut Apr 14, 2020

    bd52736 , Apr 14, 2020 :
    India price and release date for OnePlus 8 series and OnePlus wireless Z??
     

    #4
  41. G_Virakphan_Suvanmani_Du
    Cupcake Apr 14, 2020


    #5
  42. Umairstar2
    Cupcake Apr 14, 2020


    #6
  43. 7ewis
    Gingerbread Apr 14, 2020

    7ewis , Apr 14, 2020 :
    When will other colours be available? Right now in the UK, I can only get the top spec model in Green. I'd much prefer Black/Blue!
     

    #7
  44. PerceptiveMyndz
    Cupcake Apr 14, 2020

    PerceptiveMyndz , Apr 14, 2020 :
    Hey there @Evan Z., I'm Marquel, a DJ/Producer from Boulder, Colorado and a big fan of OnePlus and just a curious question. So if I'm able apply or qualify, can I test one? And if so, how do I apply?
     

    #8
  45. 7ewis
    Gingerbread Apr 14, 2020

    7ewis , Apr 14, 2020 :
    Does the OnePlus 8 Pro have full 5G support in the UK? Saw something about it not having mmWave in the US, does the UK have that, and do the UK phones come with support for it?
     

    #9
  46. V1586883695701
    Cupcake Apr 14, 2020

    Last edited: Apr 14, 2020

    #10
  47. AndroidTechGeek
    Cupcake Apr 14, 2020


    #11
  48. Q1568364510679
    Cupcake Apr 14, 2020


    #12
  49. ryanwoods10
    Cupcake Apr 14, 2020


    #13
  50. skintradeuk75
    Eclair Apr 14, 2020

    skintradeuk75 , Apr 14, 2020 :
    @Evan Z. Regarding colours and ram/storage combinations. Will the colours promised for each device be available with both specifications for each of the 8 series devices, and in each region? Colour makes a big part of my buying choice, as I'm the one living with the phone.
     
    Last edited: Apr 14, 2020

    #14
  51. Kyhas
    Cupcake Apr 14, 2020

    Kyhas , Apr 14, 2020 :
    Thank you for the launch, but the pop up shop, and pre-order seems to have fallen into some confusion as to how to take part in it, where to go for it and also whether or not it even happened for many who just got server error, then out of stock. It let down the great launch a bit i have to say.

    However, to follow up at least we can pre-order right? so my question, why does the UK only get Green for Pro 12+256, but US can choose black or blue not green, also since we can see the offers your advertising, how come they can get earphones and wireless charging included, but UK get a "chance"?

    Thank you.
     

    #15
  52. Starcommander
    Lollipop Apr 14, 2020

    Starcommander , Apr 14, 2020 :
    One question : Why?
    Why high price?
    Why only 3x telephoto zoom
    Why would I pay USD 999 for OnePlus when I can get better offering from other company.
     

    #16
  53. Y1586883817491
    Cupcake Apr 14, 2020


    #17
  54. I1586880800450
    Cupcake Apr 14, 2020


    #18
  55. W1586883338590
    Cupcake Apr 14, 2020

    W1586883338590 , Apr 14, 2020 :
    Why are the cameras "bumped out"?
    Seriously? Do you not hear what the world wide community wants? We want FLAT BACKs!
     

    #19
    mdcool, davcec, MR.LONLEY and 15 others like this.
  56. kartheek4u
    Eclair Apr 14, 2020


    #20