@Lubna S. @Ramakrishna K. @Monica Z.
My questions to all of you-
Why does it still takes almost an hour to connect with the support via phone? We know these are difficult times, but is it fair to keep users waiting for such a long time that in the end there's no option but to feel lost and hang
up? I have always faced at least 40 mins wait in the queue which has even streched to more than 60 mins sometimes! Is this normal?
Also, sometimes, we are promised for a call back that someone from OnePlus would get in touch with us within 24-48 hours, but believe me, you can check my records numerous times in the past months, I have heard this a dozen times, and no one has ever come to me. I just feel like almost there's no one on the other side to hear us!
Why does this happen despite numerous reminders and dozens of calls?
In addition to this, whenever we are connected to chat support (it already takes it time to connect to the available executive) and describe our issue to the support executive online, there is again a good amount of
delay in the response back from the chat support executive. I have had to wait for several minutes myself to get to response to something which I wrote. It just feels that we are being ignored at that point. Has anyone ever acknowledged this? Because again, I have faced this too!
At the point of writing this too, I have some pending tickets with the support which haven't been resolved since 5 big months and everytime I try to reach them, a single response, "we'll get back to you in the next 24-48 hours". And yet, nothing, ever!
These are not just mere words, you guys can check it yourself. I just cannot explain in words what I have felt all this while!
These are some grave issues which need to be looked at. I seriously want OnePlus contact and support to get better! Hope for the best!
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