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AMA - OnePlus Support Dec Edition [Winners Announced]

  1. rh94
    Gingerbread Dec 8, 2020

    rh94 , via OnePlus 3T , Dec 8, 2020 :
    Yeah he said it but the thing is will it be available in entire India at the same time ?? The government hasn't yet started the process of spectrum auction. Also Airtel won't be participating in the auctions because of high prices. But if they roll out in every circle that'll be great.
     

  2. manojsurya99
    Jelly Bean Dec 8, 2020


    Helder_DAlmeida likes this.
  3. ANVESH9
    Cupcake Dec 8, 2020


  4. SPrachi
    Donut Dec 9, 2020


  5. Ashokyadav@2021
    Cupcake Dec 9, 2020


  6. Lubna S.
    India Contact Center Manager Staff Member Dec 9, 2020

    Stickied Post
    Lubna S. , Dec 9, 2020 :
    Appreciate your Feedback, Abid! Our staff is skilled in managing widely spoken languages such as Hindi & English on all our channels.

    Currently, fabricating to Hindi chat support. We are hopeful that we should advance specific requirements in the near future, and rest assured that you won't be disappointed if you connect with us and seek support in the preferred language.
     

  7. Lubna S.
    India Contact Center Manager Staff Member Dec 9, 2020

    Stickied Post
    Lubna S. , Dec 9, 2020 :

    Well, that's a tricky one, and many thanks for the feedback! OnePlus adapts and partners with the best technology team, which can smoothen the user experience. It's a shared responsibility between teams to ensure the speed and quality of services to our end-users.
     

  8. Lubna S.
    India Contact Center Manager Staff Member Dec 9, 2020

    Stickied Post
    Lubna S. , Dec 9, 2020 :

    We understand that our end users' set expectation is high as we have traded in so well with our mobile services. Rest assured that we are trying to bring all that possible changes that can elevate our TV services like mobile services, beginning with repairs, wait-time, and so forth on improving our support channels' technical expertise.
     

  9. Lubna S.
    India Contact Center Manager Staff Member Dec 9, 2020

    Stickied Post
    Lubna S. , Dec 9, 2020 :

    Feedback Acknowledged! Based on our users' opinion, we are progressively advancing the staff members, and our wait time is certainly reduced compared to early lockdown tenure. However, our continuous focus to curb furthermore as we trust, the faster reach to our associate is the first step towards delivering a better experience.
     

    S_K_J likes this.
  10. ravimalur
    Cupcake Dec 9, 2020

    ravimalur , via OnePlus 8 , Dec 9, 2020 :
    Let us know exact problem
     

  11. Jb OnePlus
    Donut Dec 9, 2020


  12. ft.adk
    Eclair Dec 10, 2020

    ft.adk , via OnePlus 7T , Dec 10, 2020 :
    Oneplus 7T camera is no good now.
    There was a camera update 3 months ago.
    After that the camera is not as good as before.

    The oneplus nord , oneplus 8 series have camera effect in them like vivid , b&w etc.

    Hope in the next update that will rollout to oneplus 7T also!

    That feature wont require extra sensor or anything. Its just a software update.!

    Also the 48mp mode is in pro mode only!

    And the photos taken with 48mp are just garbage.!
    Make use of the full potential. Take it out of pro mode and make it available in normal camera section , just like in oneplus nord and 8 series .
    The 48mp photos are not processed by the software. Its just taking garbage photos.! Make use of the main 48 sensor.!

    Also the focusing is less stable now.!

    Who needs a good camera?
    Everyone !.
    Please make it better!
     

  13. Qaaid
    Cupcake Dec 10, 2020

    Qaaid , via OnePlus Nord , Dec 10, 2020 :
    I hope Oneplus Nord gets an update soon to improve and extend the battery life .
    That will prove a milestone and benchmark for Nord users.
     

  14. vijaysolanki88 , via OnePlus Nord Gray Onyx , Dec 10, 2020 :
    Hey All,

    I dont know, Is this right place to post or not.

    Actually, I am very happy with my OnePlus Nord and i loved it.

    As to make comfort to use, I have one suggestion.
    While on call, by touching cheek or ear, sometimes applications are automayically strating.
    Even I lock the phone.

    So do something for this.

    Rest is awesome.
     

    O1599052463434 likes this.
  15. hiren_gelani_
    Cupcake Dec 10, 2020


  16. S_K_J
    Froyo Dec 10, 2020

    S_K_J , Dec 10, 2020 :
    You must give this suggestion or feedback through email to Oneplus support.
    Email Id is : support@oneplus.com
     


  17. ajaypsingh
    Eclair Dec 11, 2020



  18. O1599052463434 likes this.