78
AMA - OnePlus Support

  1. JustASoftwareEngineer
    Ice Cream Sandwich Jun 16, 2020

    JustASoftwareEngineer , Jun 16, 2020 :
    Hey Sonia,
    Hope you're doing well.

    Understood, sorry for not considering how my criticism of someone else derailing the thread could effectively also work to derail the thread. Wasn't my intent, just tired of seeing people make posts like Keith's which assert some type of authority despite him not being a moderator. In the future, I will just take my own advice and use the report button. :)

    Thanks!
     

    Dresa91 likes this.
  2. keithgpowell
    Ice Cream Sandwich Jun 16, 2020

    keithgpowell , via OnePlus 3T , Jun 16, 2020 :
    By the guy pinging thevapproprite person.My last word @SoniaB - promise
     

    Dresa91 likes this.
  3. Nonaky
    Cupcake Jun 16, 2020


    O1591224731274 likes this.
  4. Some_Random_Username
    Community Bug Hunter Jun 16, 2020

    Some_Random_Username , Jun 16, 2020 :
    @Tom B. thanks for hosting this AMA :)

    @Rain Y. here is a question for you: is there any plan to allow customers to get transcripts of conservations automatically sent by email once live support chat conversation is finished? Last time I wanted one for my records I had to ask support agent to send it to me, which isn't really convenient
     

    AnonymousWP likes this.
  5. eyespoint
    Gingerbread Jun 16, 2020

    eyespoint , Jun 16, 2020 :
    @Tiffny H.

    Hey I just purchased the OP8 Pro and foolishly updated to latest 10.5.10IN11AA and now the photochrome functionality to see through plastic is gone. This one the reason I purchased the phone. When do you plan on bringing it back and why has it been removed without informing the users?
    Looking forward to your answer.
     

  6. Ahmed Rahim
    Cupcake Jun 16, 2020

    Ahmed Rahim , Jun 16, 2020 :
    plz listen to me my life has been turned upside down.After i downloaded the new oneplus android 10 update on my 5t i noticed my chrome windows kept shuting down and then chrome kept crashing.Then i tried to install an app on google play store and it couldn't download and started to crash as well.Then it started to crash.I was like what the hell is going on and then i went in my gallery and it said take picturesMY PHOTOS HAD BEEN DELETED.MY MUSIC,PHOTOS,VIDEOS,DOCUMENTS EVERYTHING WAS DELETED .PLZ TELL ME WHAT TO DO
     

  7. ihussle247
    Cupcake Jun 16, 2020


  8. Gillysixpence
    Gingerbread Jun 16, 2020

    Gillysixpence , via OnePlus 8 , Jun 16, 2020 :
    I have to agree with this question totally. In my opinion a company is only as good as its customer service. Oneplus make amazing devices, this is my first & hubbies second & I can honestly say its the best phone I've ever owned (1+8), but the threads I've read about the lack of good customer service worries me. No customer should be worried that if they were to have an issue that they'd get the run around, slow response times & all manner of unacceptable levels of service.
    It's enough to make me think I'd buy via Amazon in future for the superior support & that shouldn't happen with a company that appears in the forums etc to be so in touch with their customers. Improve that element & OP will be around for many years to come.
     

    Chinda likes this.
  9. akessler
    Donut Jun 17, 2020

    akessler , via OnePlus 7 Pro , Jun 17, 2020 :
    If you could add one feature, hardware or software, to a future OnePlus device but price/development costs aren't a factor, what would you pick?
     

  10. ImapiledKitty
    Cupcake Jun 17, 2020

    ImapiledKitty , Jun 17, 2020 :
    there's no scientific evidence that isn't linked to big corporations that supports "blue light" as bad.
     

  11. Gordon Z.
    Cupcake Jun 17, 2020

    Gordon Z. , Jun 17, 2020 :
    I purchased my 7T Pro McLaren during launch in the US and have had BT connectivity issues to certain devices since day 1, it's yet to be fixed in the updates. When can I expect a resolution?
     

  12. TobiPB
    Cupcake Jun 17, 2020

    TobiPB , Jun 17, 2020 :
    Hi! I was just curious, and I don't mean this with any disrespect, but what would you say the biggest thing driving up the cost of the OnePlus 8 series is?
     

  13. Football_rider
    Donut Jun 17, 2020

    Football_rider , Jun 17, 2020 :
    An out of the question. why did not oneplus launch a smart watch in usa, is it coming with the buds (truely wirless - rumor). I wish OnePlus could release budget friendly high wnd feature smartwatch and atop the monopoly of apple watches in the us market
     

  14. ndavisjr
    Cupcake Jun 17, 2020


  15. Jimmy Bob
    Cupcake Jun 17, 2020

    Jimmy Bob , Jun 17, 2020 :
    are you ever going to fix the picture-in-picture mode on YouTube when the navigation gestures are enabled
     

  16. ImapiledKitty
    Cupcake Jun 17, 2020

    ImapiledKitty , Jun 17, 2020 :
    same thing happens to me. I ended up switching back to samsung internet.
     

  17. N1592359969309
    Cupcake Jun 17, 2020


  18. joabrey
    Cupcake Jun 17, 2020

    joabrey , via OnePlus 8 T-Mobile , Jun 17, 2020 :
    Will there be a camera firmware update soon for the tmobile oneplus 8? Indoor photo and video are not that good, you can see digital shadows, blurry images and video, etc...
     

  19. X1592360011141
    Cupcake Jun 17, 2020


  20. EVISCER8
    Cupcake Jun 17, 2020


  21. Moetus
    Cupcake Jun 17, 2020


  22. G1558154729154
    Cupcake Jun 17, 2020