AMA - OnePlus Support

  1. R1592322035900
    Cupcake Jun 16, 2020

  2. Z1592321943439
    Cupcake Jun 16, 2020

    Z1592321943439 , Jun 16, 2020 :
    @sami l I am still using the OnePlus 7 Pro and I am wondering how long it will be getting support and updates as I love the phone and don't want to change anytime soon

    Shaun Robb

  3. W1592322048870
    Cupcake Jun 16, 2020

  4. jackyl511
    Cupcake Jun 16, 2020

    jackyl511 , Jun 16, 2020 :
    Hi Rain I am a happy user of the one plus 7t pro and I am wondering if the OnePlus company will ever be expanding and making other flagship products to compete with other brands in different fields such as laptops or tablets.

  5. Magmad123
    Cupcake Jun 16, 2020

  6. Kingcapning , via OnePlus Community App , Jun 16, 2020 :
    What i would and many others would probably like to know is why does the Oneplus 7 pro 5G get updates 2 months behind? Its was all hyped up when it launched and then got left in the dark, we don't even get Beta updates.

  7. J1558081998100
    Cupcake Jun 16, 2020

    J1558081998100 , Jun 16, 2020 :
    I'm desperate for a new screen protector for my OP 7T Pro but you haven't had them in stock for months! How are your manufacturing operations coping with COVID and will stock return anytime soon?

  8. J1585051450237
    Cupcake Jun 16, 2020

    J1585051450237 , Jun 16, 2020 :
    This is for @Sami L.
    I've been having so issues with my OnePlus 7t. When i plug headphones in sometimes it does not recognize them and i don't see the headphone symbol on the top. To get it to work i have to plug in my charger then plug my headphones in again and it works. Would you know what the issue is? Thank you

  9. D1592322142474
    Cupcake Jun 16, 2020

  10. G_rich_jay_fhNW
    Gingerbread Jun 16, 2020

    G_rich_jay_fhNW , via OnePlus 8 Pro , Jun 16, 2020 :
    Hey, could we see more customisation with the horizon lights on the 8 pro in future?
    I would like if I could set a duration or amount of times it blinks/flashes after a notification arrives and also to be able to have it blink when fully charged maybe twice a minute?
    I love this feature and await further opportunities to utilise it.

  11. A1556492869812
    Cupcake Jun 16, 2020

    A1556492869812 , Jun 16, 2020 :
    Would you consider hiring people who provide actual support on the phone? Such as minor engineers who do it in their part time. Sometimes fixes are so basic, and when it comes to script workers, it's very robotic in terms of the communication. We companies hire people on a per case solved model, which in turn results in lower costs (as less down time), but also recommendations to speak to specific people or visit centers being the actual only choice.

    Just feels like the suggested course of action is often to settle for a physical examination of the device. Rather than just solving it on the text or on the phone.

  12. Bormen414
    Cupcake Jun 16, 2020

    Bormen414 , Jun 16, 2020 :
    Will there be more OnePlus phones with pop-up camera as OP 7 pro has or do you work on underscreen camera?

    jose.antonio04 likes this.
  13. E1592321985003
    Cupcake Jun 16, 2020

    E1592321985003 , Jun 16, 2020 :
    Is OnePlus aware of the microphone issues in certain apps? Snapchat and WhatsApp use the noise cancelling mic instead of the main mic, causing poor audio quality. Is this a problem on their end or is it something that can be fixed by OnePlus?

  14. kgreig1984
    Cupcake Jun 16, 2020

  15. J1568959146857
    Cupcake Jun 16, 2020

    J1568959146857 , via OnePlus 6T , Jun 16, 2020 :
    mobile quick discharge battery ,I think battery life is poor , when will get WPS push button option, some time whatsapp calling time whatsapp app black screen, thanks

  16. Z1549789763048
    Cupcake Jun 16, 2020

  17. R1575015319046 , via OnePlus 7 Mirror Gray , Jun 16, 2020 :
    I have 2 problems I'd like to highlight
    1. My volume Button keeps falling out and I don't know how make it stay inside the phone's 'casing'.
    2. Sometimes what I think is ghosting happens when I am dragging things across my screen that can only be fixed by restarting the phone.
    Other than that I love my oneplus 7 :)

  18. 17kash
    Cupcake Jun 16, 2020

    jose.antonio04 likes this.
  19. G_Sarah-Jane_James_XIKx , via OnePlus 7T , Jun 16, 2020 :
    hello! not sure who specifically to tag, but I've always wondered about whether or not you have considered a one handed mode? with phones getting progressively taller and bigger I find it can get uncomfortable reaching the top of the screen with only one hand. I know it's been introduced to the keyboard which is quite useful but any other progression?

  20. G_Patryk_B_sbbc
    Gingerbread Jun 16, 2020

    jose.antonio04 likes this.
  21. liban811
    Cupcake Jun 16, 2020