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AMA - OnePlus TV Series

  1. Fleming F.
    Community Trainee Staff Member Jul 6, 2020

    Fleming F. , Jul 6, 2020 :
    AMA3-4.png

    Dear friends,

    We always appreciate your active engagement in the AMA series. Your voice matters. In the last AMA with the support team, we heard a lot of suggestions and some issues were raised by you, helping us review and improve our works. It’s always your voice that motives us to do a better job, thank you!

    As you know, we released new TV series in India last week, Smarter TVs, Smarter choices. Therefore, it’s our pleasure to invite some members from the team involved to join this AMA. They created amazing products, including burdenless, slimmer designed TVs. More importantly, the TV team created together with the community. Check here to learn more! You can ask anything that you are interested in, including the questions for Y/Q/U series, or the stories/visions behind the TV series. Let’s welcome them:

    Guest List

    @Sophie Z., Software Product Manager, mainly in charge of the development of Indian software products and 55U1/Y series' new software functions.

    @Daniel W., Hardware Product Manager, mainly responsible for TV products’ line planning, hardware architecture design (definition, selection, acceptance, etc.) and business promotion for strategic cooperation.

    @Todd W., Product Marketing Manager. Work with both product and marketing teams to design, identify, and communicate the most interesting product feature and specs on OnePlus TV.

    Rules

    Starting today, we'll be collecting questions for the AMA on this thread! Our guests will start answering your questions on July 10th, 11:30 A.M. IST. Because of the limited time, they will be only answering no more than 30 questions in total. We appreciate your understanding, so make sure you ask a great and interesting question!

    • Leave your questions and tag the guests you want to get an answer from
    • We will select 5 lucky users and give away OnePlus S'well Bottle
    • Questions will be considered on a rolling basis until the end of the AMA. We suggest getting yours in sooner rather later
    • Standard terms and conditions applied
    Winner announced
    @Batman360 @DarshanSMeniya @MonishSShivani @F_Manan_Gangar_AeBG @mokaeswar
     

    #1
  2. Daniel W.
    TV Hardware Product Manager Staff Member Jul 10, 2020

    Stickied Post
    Daniel W. , Jul 10, 2020 :
    Hi, thanks for your question.

    The Rechargeable Type-C remote control is an innovative attempt of ours, which brings users a lighter and more fashionable design.

    But after talking to users, we acknowledge that there is still room for improvement in the usability of the remote, such as the feel of the handle and the easy of switching power at any time. Therefore, at the same time, we launched a new remote control design. Based on the concise and burden-less design concept, the new remote control adjusted the size design and used AAA battery to meet the needs of different users.

    The Type-C remote control will also be used as a remote control with TV for a long time. Users with future needs can consider buying separately.
     

  3. Daniel W.
    TV Hardware Product Manager Staff Member Jul 10, 2020

    Stickied Post
    Daniel W. , Jul 10, 2020 :
    Hi rajatkapoorrk, thank you for this question.

    We have also taken into account the needs of some industrial users. On the PQ setting architecture, we have preset as many as 9 picture quality modes, and opened a lot of parameter adjustment entrances to the professional user, so that they can get their favourite style through different setting.

    We will stick to the screen material of wide colour gamut, and continue to explore in AI algorithm and other aspects, to provide users with the continuous great display quality.
     

  4. Daniel W.
    TV Hardware Product Manager Staff Member Jul 10, 2020

    Stickied Post
    Daniel W. , Jul 10, 2020 :
    Hey Overzee, thank you for your interest in OnePlus TV.

    In the future, there will be plans to launch TV in other countries, but the specific strategy cannot be disclosed for the moment. We will insist on Never Settle products, and provide to more users at the right time.
     

    cdnfarmer, Immi007, Venky61 and 3 others like this.
  5. Daniel W.
    TV Hardware Product Manager Staff Member Jul 10, 2020

    Stickied Post
    Daniel W. , Jul 10, 2020 :
    Hi MonishSShivani, thank you so much for this suggestion and question in details!

    We have been building every product with the spirit of Never Settle, and for Y series products, we stick to this.

    The Y series provides better hardware experience with wider color gamut, full-screen design, 64-bit chipset and Dolby Audio. At the meantime providing better software experience with Android TV, OxygenPlay, and OnePlus Connect.

    A smarter and high-quality TV does not mean that it must be expensive, we hope that more users can enjoy the quality products of OnePlus.

    Todd adds: we aim to bring OnePlus technology to a wider range of consumer groups and wish everyone in every family can enjoy in the connected smart environment. The specification will be different across all series for different consumers' pursuing of hardware performance, but a high standard of making products and premium intelligence experience will consistant onto every unit we made.
     

    cdnfarmer, Immi007, Venky61 and 3 others like this.
  6. Daniel W.
    TV Hardware Product Manager Staff Member Jul 10, 2020

    Stickied Post
    Daniel W. , Jul 10, 2020 :
    Hi Swatiranjan, answers to your second question.

    At present, TV design has a very diverse style, as a consumer electronic product. We believe that it can have different styles of beauty. In the U series, we take the slim yet sturdy as the design language, while insisting on the meticulous detail.

    We compressed space through innovative structures and materials, such as using a composite steel plastic as the back of the screen, also CNC AL mid-frame and high-strength gel.
     

    Immi007, Venky61, Swatiranjan and 2 others like this.
  7. Daniel W.
    TV Hardware Product Manager Staff Member Jul 10, 2020

    Stickied Post
    Daniel W. , Jul 10, 2020 :
    Hello rajshah2412, answer to your fourth question.

    We have been committed to providing TV users with three years of uninterrupted updates. The difference between TV and mobile phone, the advantage is that we don't need to rely on a large version of AndroidTV updates for many functions, but to provide more services to users through continuous small version updates.
     

  8. Daniel W.
    TV Hardware Product Manager Staff Member Jul 10, 2020

    Stickied Post
    Daniel W. , Jul 10, 2020 :
    Thank you for your interest in our products.

    32Y1 uses an MTK chip with quad-core A53 architecture, and its screen response time is 7ms.

    You can install and uninstall applications on demand. And if you need files storage, it is recommended that to use external storage, such as a USB stick or a removable hard disk.
     

    Venky61, Dresa91 and Batman360 like this.
  9. Daniel W.
    TV Hardware Product Manager Staff Member Jul 10, 2020

    Stickied Post
    Daniel W. , Jul 10, 2020 :
    Hey Batman360, good question!

    Our original intention is to create a TV with great sound quality. However, compared with the ordinary front-facing sound design, we believe that the long-term exposed SOUNDBAR design cannot meet our pursuit of the concise and burdenless design. Therefore, we innovatively use the motionable speaker design to reach out when in use and hide when not in use.

    Motionable speaker components, after 11 different schemes of verification, the final use of a special customized motor and transmission scheme. The overall scheme through more than 300,000 movement tests, while the design of a full set of an anti-pinch hand mechanism. Quality and safety is our always pursuit.
     

    cdnfarmer, Immi007, Venky61 and 3 others like this.
  10. Daniel W.
    TV Hardware Product Manager Staff Member Jul 10, 2020

    Stickied Post
    Daniel W. , Jul 10, 2020 :
    Hi rickybarretto, Y Series supports HDMI ARC (HDMI1). U Series is using 10-bit Panel.
     

  11. Sophie Z.
    TV Software Product Manager Staff Member Jul 10, 2020

    Stickied Post
    Sophie Z. , Jul 10, 2020 :
    Good question, mokaeswar.

    We aim to provide a unified viewing experience of your favorite shows on OnePlus TV with more choices for international and local content, and we are keeping doing this.
     

    Venky61, Batman360 and Dresa91 like this.
  12. Sophie Z.
    TV Software Product Manager Staff Member Jul 10, 2020

    Stickied Post
    Sophie Z. , Jul 10, 2020 :
    Hi DarshanSMeniya,

    First of all, TV OS (Operating System) is different from smartphone OS; they have different Ram requirement to keep the system running smoothly. However, we keep designing the software is to maintain the same fast and smooth experience as our smartphone does.

    Driven by this mission, we were careful when developing new features of TV OS. We added the most frequently-used features which could bring value to our users. Several rounds of feature reviewing meetings were conducted to make sure every feature had been considered thoroughly. As a result, we make sure that our users like you can have enough storage space to install the apps you like.
     

    cdnfarmer, Venky61, Batman360 and 2 others like this.
  13. Sophie Z.
    TV Software Product Manager Staff Member Jul 10, 2020

    Stickied Post
    Sophie Z. , Jul 10, 2020 :
    Hi Batman360, thanks for your question.

    Actually, a good feature doesn't have to be a complicated one, and I love those small smart features with our cares about your life.

    One of my favorite new features is the Monthly data usage statistics in Data Saver Plus, in which you can check how much data you used every day and aggregated data usage during the current month. This is especially useful for those with a limited data plan. Also, we believe that even though there is a fantastic viewing experience on our TV, don't get addicted when you have tons of content on your hand.
     

    cdnfarmer, Venky61, Dresa91 and 2 others like this.
  14. Sophie Z.
    TV Software Product Manager Staff Member Jul 10, 2020

    Stickied Post
    Sophie Z. , Jul 10, 2020 :
    Hello iharshjjain, our answer is:

    Yes definitely!

    We've already had Game mode in Picture Quality settings. While connecting to the external controller, you can switch to the Game mode and it'll provide you with better gaming experience. Also, if you're connecting the TV to a PlayStation4, Picture Quality will automatically switch to the Game mode for you.
     

    Venky61, Dresa91, Batman360 and 2 others like this.
  15. Sophie Z.
    TV Software Product Manager Staff Member Jul 10, 2020

    Stickied Post
    Sophie Z. , Jul 10, 2020 :
    Hi there, that's a really good suggestion! We'll consider adding more useful features to Kids Mode based on user feedback. Thank you!
     

  16. Todd W.
    TV Product Marketing Staff Member Jul 10, 2020

    Stickied Post
    Todd W. , Jul 10, 2020 :
    Hi Rajshah2412, thank you for your question,

    1) Yes, in India market, more offline partners are expected to have OnePlus TV to sell. We wish to bring OnePlus TV closer to consumers for experiencing. same answer to your question 4) more offline retailers and channels will have OnePlus TV.

    the question 2), 3) and 5), you can get them answered easily from our service hotline, due to that we have only limited time to answer questions here. Glad to hear from you more in later topics.

    Thank you!
     

  17. Todd W.
    TV Product Marketing Staff Member Jul 10, 2020

    Stickied Post
    Todd W. , Jul 10, 2020 :
    Hi the_o2, thank you for your questions,
    Basically, OnePlus service hotline will always be there assisting you on all your concern and problems; and the shopper (online/offline) where you purchased the TV should help you with delivering and installation; the rest, you can dial to OnePlus hotline or raise a request on your OnePlus Care app to get the job done;
     

  18. Todd W.
    TV Product Marketing Staff Member Jul 10, 2020

    Stickied Post
    Todd W. , Jul 10, 2020 :
    Hi Batman360,

    very interesting question, i have invited Daniel to give his answer on this as well;

    From Daniel, A better TV should have beautiful design, cinematic display, immersive sound and seamlessly experience. We believe in the future, TV will become smart display rather than just a TV, it could be anywhere with high quality display and sound, and providing services at anytime.
    From Todd, Great display (color, HDR, resolution...) with extreme light weight designed on an elegant metal body, contents can be played according to your personal preference, and AI assistant talks to you on the screen and connected with all gadgets everywhere at home.
     

    cdnfarmer, Venky61, the_o2 and 7 others like this.
  19. Amanrae
    Honeycomb Jul 6, 2020

  20. YRJ
    The Lab - OnePlus 7T Reviewer Jul 6, 2020


    #3
    Overzee, G_plusone, Cakepips and 5 others like this.
  21. Liehjan
    Lollipop Jul 6, 2020


    #4
  22. SeanPlus
    Ice Cream Sandwich Jul 6, 2020

    Last edited: Jul 6, 2020

    #5
  23. Venky61
    OnePlus TV Expert Community Expert Jul 6, 2020

    Venky61 , Jul 6, 2020 :
    Thanks @Fleming F. for hosting his AMA.

    My question for @Daniel W.
    Why not a 43" (4K) version in U1 series as that would have filled a void in the market as many households in India can't go for a 55" due to the space constraints and the U1 series seems a good balance between features and cost. With Y1 the user has to compromise on 4K, DV, Sound etc
     

    #6
  24. the_o2
    User of the Year 2018 Jul 6, 2020

    the_o2 , Jul 6, 2020 :
    How the after sale service works for TV, we have to contact to Mobile service center or there is dedicated service center for TV.
     

    #7
    RanjitMallik, pd636 and Batman360 like this.
  25. himanshuprakash2009
    Gingerbread Jul 6, 2020

    himanshuprakash2009 , Jul 6, 2020 :
    My question to @Sophie Z.
    I am already using Q1 which is really great and I have just received the OnePlus Y1. In the Y1, there is 8GB internal storage out of which only 3GB is usable. Can I use an external USB storage device and use it to expand the storage? If yes, will there be any noticeable performance drop due to this?
     

    #8
  26. sam311
    Ice Cream Sandwich Jul 6, 2020

    sam311 , via OnePlus 7 Pro , Jul 6, 2020 :
    First of all say why Oneplus 7 series not getting proper Updates....


    NEW BEGINNINGS AND THIS TV SERIES IS LATER PART ....


    WHY FOOLISH THE CUSTOMERS......NOT WORTH IT USERS ARE NOT DUMB.
     

    #9
  27. VeeRo
    Cupcake Jul 6, 2020


    #10
  28. rex.recca
    Froyo Jul 6, 2020

    rex.recca , via OnePlus 7T Pro , Jul 6, 2020 :
    First of all thank you for such a wonderful product and the price point is great as well.
    My question - 1) why isnt there more product marketing on on media's like tv channels for helping people know the difference between the different series of Oneplus TVs.
    2) Why can't the TVs also be integrated with facilities like calling just like our mobile, so that things would get easier for video calling and conferences.
     

    #11
    Smit Purohit likes this.
  29. Starcommander
    Lollipop Jul 6, 2020

    Starcommander , Jul 6, 2020 :
    @Daniel W. Why did OnePlus launch 32inch with HD only? There are many household in India where room size is small and recommended screen size is 32 inch. Is there any possibility that OnePlus will launch full HD variant too? Also why not 4K with 43 inch variant?

    Hey @Todd W. Why is there no proper information about Y series TV on the website? There is no image of the back. Also there was very limited information about Y series during launch. Is the Y series as slim as the U series? Can you please share 360 image of Y series.

    PS : Just saw unboxing of 32 inch TV model and the remote that was shipped with the TV did not have settings button like the U series. It could have been better if all the information was transparent to the buyers before they bought the TV. :)
     
    Last edited: Jul 6, 2020

    #12
  30. Batman360
    Lollipop Jul 6, 2020

    Batman360 , Jul 6, 2020 :
    Thanks for the AMA @Fleming F. 🤗

    My question is for @Todd W.

    Hi Todd, I wanted to know from you that: If you were to build your dream tv, no matter the cost, what all specifications will that tv have (hardware and software both)? 😊
     

    #13
  31. Arshil Ahmad
    Cupcake Jul 6, 2020


    #14
  32. Batman360
    Lollipop Jul 6, 2020

    Batman360 , Jul 6, 2020 :
    My question for @Daniel W. is :

    Daniel, what was your inspiration or thought process behind the idea of having a moving speaker box that hides and shows whenever we want it to? Isn't the moving hardware parts more vulnerable to get damaged do to some flaw is the moving motors? What did you do different to make it sturdy? 😊
     

    #15
  33. ahuja_varun
    Honeycomb Jul 6, 2020

    ahuja_varun , Jul 6, 2020 :
    My question is for @Daniel W.

    why is there no UHD 4K for the 43 inch tv?
    why is the ARC port missing in the newly launched TV's?
    why are the TV's only single band wifi and not dual band ?
    and why not Dolby Atmos and surround sound for the 43 inch tv ??

    thanks in advance !!
     

    #16
  34. Batman360
    Lollipop Jul 6, 2020

    Batman360 , Jul 6, 2020 :
    My third and final question is for @Sophie Z. :

    OxygenOS being as clean and smooth as it is on the OnePlus devices, what was the topmost challange that you faced while implementing and maintaining the same Oxygen smoothness for the TVs too? And also after perfecting the implementation, which is your favourite software feature in OP-TV, the one which most users wouldn't notice in the first glance, but you being a part of developing it, are really proud of.
     

    #17
  35. Aarav Sahni
    Honeycomb Jul 6, 2020


    #18
    OP....nightmare likes this.
  36. souravpathak07
    Froyo Jul 6, 2020

    souravpathak07 , via OnePlus 7 , Jul 6, 2020 :
    Hello @Sophie Z.

    First of all great work with the software of oneplus tv new series *but i would like to know that are you planning to develop a new intersting Cleaner software for oneplus smartwatchs in future??*

    I'm very excited to have oneplus smartwatch i'm a big fan of oneplus i want to have every smart device of oneplus i have oneplus tv, oneplus 7, oneplus bullet type-c, bullet wireless 2, bullet wireless Z, oneplus adaptors and waiting for oneplus buds and smartwatch etc[e]1f60d[/e][e]1f60d[/e].
     

    #19
    prabhat shukla and Smit Purohit like this.
  37. Dresa91
    User of the Year 2016 Jul 6, 2020


    #20