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Amazon Alexa App not running properly under Oxygen OS 12 C.38 via OnePlus 9 Pro

  1. M1625987754752
    Cupcake Jan 1, 2022

    M1625987754752 , via OnePlus 9 Pro , Jan 1, 2022 :
    Hello all together And happy new year!
    Though being quite satisfied with the stable C.38 EU release I have noticed that the current Amazon Alexa App is not starting properly. Other apps from Amazon like the shopping app itself, Amazon Music, Video....are doing well.Do you have the same conflicts?
     

    #1
    G_Jim_Grant_HBXT likes this.
  2. Swejuggalo
    OnePlus 9 Series Expert Community Expert Jan 1, 2022

    Swejuggalo , via OnePlus 9 Pro , Jan 1, 2022 :
    Have the same issue on EU C38. Can't make it run. I have reported the issue.
    I can however make it work on NA C40 (clean install). Not sure why. But it just works there.
    Have tried various things but it does not seem to help.
     

    #2
  3. Justinm16
    Cupcake Jan 4, 2022


    #3
    advanisagar4 likes this.
  4. joehammer75
    Cupcake Jan 20, 2022


    #4
  5. Swejuggalo
    OnePlus 9 Series Expert Community Expert Jan 20, 2022


    #5
  6. B1586873139238
    Cupcake Jan 22, 2022


    #6
  7. D1605714954478
    Cupcake Jan 22, 2022

    D1605714954478 , Jan 22, 2022 :
    I have the same issue. Updated to android 12 and OxygenOS12 on 1/20. Amazon Alexa will not open. Tried reinstalling several times; no luck Have C40 update; waiting on C44.

    I updated to C44 today and Alexa still wont open. Tried clearing data and reinstalling still no go.
     
    Last edited: Jan 24, 2022

    #7
  8. ClassicRando
    Eclair Jan 24, 2022

    ClassicRando , Jan 24, 2022 :
    Don't hold your breath for c44, upgraded yesterday, and still no joy. My guess is that this is a European licencing fault that's slipped under the radar, hence why c40 worked
     

    #8
  9. mpilasy
    Cupcake Jan 25, 2022

    mpilasy , Jan 25, 2022 :
    Is this an issue with the alexa app or with oxygenos 12? app is working on my oxygenos 11 phone.
     

    #9
    G_Jim_Grant_HBXT likes this.