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Amazon Prime Video Issue via OnePlus 7T

  1. Sabaat172
    Eclair Aug 16, 2020

    Sabaat172 , via OnePlus 7T , Aug 16, 2020 :
    The app is not working properly on my OnePlus TV Q1. It takes about 15-20 seconds to load. Whenever I try to play any title, it loads for 20 seconds and then show unable to play. On trying again, it plays the title but on very poor quality the video looks blurred all the time. My internet connection speed is of 100mbps. Please help me with this issue as it has turned prime video pretty unusable.
     

    #1
  2. Venky61
    OnePlus TV Expert Community Expert Aug 17, 2020

    Venky61 , Aug 17, 2020 :
    Videos on other OTT apps playing smoothly?
     

    #2
  3. Sabaat172
    Eclair Aug 17, 2020

    Sabaat172 , via OnePlus 7T , Aug 17, 2020 :
    Yes all the other OTT apps like Netflix and hotstar are working absolutely fine it's just that prime video has been rendered useless
     

    #3
  4. K1565502939224
    Eclair Sep 22, 2020


    #4
  5. Mamba97
    Eclair Oct 6, 2020


    #5
  6. akshaych99
    Cupcake Dec 8, 2021

    akshaych99 , via OnePlus 7 , Dec 8, 2021 :
    I am facing same issue with my new one plus TV. I tried to uninstall prime app and tried to register again, but still it's not connecting. It gives internet connectivity problem. Wi-Fi works well and other apps open seamlessly but only prime has challenge. Not sure how to get this fixed.
     

    #6
  7. C1639308458584
    Cupcake Dec 12, 2021

    C1639308458584 , Dec 12, 2021 :
    I AM ALSO FACING THE PROBLEM FROM PAST 2 MONTHS AMOAZON PRIME IS NOT OPENING ON MY Y SERIES 43 " TV, ITS REALLY ANOYING .
     

    #7
  8. Goku22897
    Cupcake Apr 14, 2022


    #8