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Ambient display not working after applying tempered glass via OnePlus 7T

  1. T1510854290331
    Donut Oct 16, 2019

    T1510854290331 , via OnePlus 7T , Oct 16, 2019 :
    in my 7t ambient display was working fine and when I applyied a tempered glass then the ambient display is not working... and again when I take tempered glass off the ambient display and tap to wake is working fine

    anyone else facing the same ?
     

    #1
  2. Dhanush akshay
    Froyo Oct 16, 2019


    #2
  3. GuitarHero0179
    Jelly Bean Oct 16, 2019

    GuitarHero0179 , Oct 16, 2019 :
    Can you disable pocket mode in the settings with your screen protector on? If it works then it's its indeed covering a sensor

     

    #3
  4. TomsonThomas24
    Eclair Oct 17, 2019

    TomsonThomas24 , Oct 17, 2019 :
    Hi
    A week before i had a complained with the slider and my phone is Oneplus 7. The problem was rectified and they had to change the Board and the display for the Slider. Now its working well. After this the other issue started Ambient display and Double tap works sometimes only. When asked the service center they said it may be becoz of software issue. Does anybody had the same issues
     

    #4
  5. E1571105247725
    Cupcake Oct 28, 2019

    E1571105247725 , Oct 28, 2019 :
    yes, how can i fix it???
     

    #5
  6. TomsonThomas24
    Eclair Oct 29, 2019

    TomsonThomas24 , Oct 29, 2019 :
    Its not regarding the tempered glass. Its becoz of the software issue. so need to wait for the next update. Patiently
     

    #6
  7. C1572625046625
    Cupcake Nov 6, 2019

    C1572625046625 , Nov 6, 2019 :
    I'm facing the same issue. After applying the OnePlus tempered glass, both tap to show and pick up to show stopped working. The double tap works fine, but i really liked the ambient feature. Please solve this issue quickly, cuz i really love this phone.
     

    #7
    I1576302584177 likes this.
  8. kvnreddy
    Froyo Nov 7, 2019

    kvnreddy , Nov 7, 2019 :
    it's working if we apply one plus 7t 3d glass from one plus store ..mine is perfectly working
     

    #8
  9. Ameayp
    Cupcake Nov 28, 2019

    Ameayp , Nov 28, 2019 :
    I have also applied the orginal OnePlus 7T glass protector and my ambient feature is not working after it. What should i do
     

    #9
  10. Ameayp
    Cupcake Nov 28, 2019

    Ameayp , Nov 28, 2019 :
    I Solved it just Try safe mode and back to normal mode it will solve the ambient Light problem
     

    #10
  11. R1574503855405
    Cupcake Nov 28, 2019

    R1574503855405 , via OnePlus 7T Pro , Nov 28, 2019 :
    Horizon light for notification blinks only once in idle mode. As per customer care , this is as per the design. I mean then whats the point of notification light. I m not sure whether other users are also facing the same issue. I picked this device over 7t is only for this feature. I checked few videos in youtube about this feature in 7 Pro, where I got to know that it works completely fine in 7pro.

    Please let me know if others are also facing the same issue.
     

    #11
  12. I1576302584177
    Cupcake Dec 16, 2019

    I1576302584177 , Dec 16, 2019 :
    Have you found a solution?
     

    #12
  13. I1576302584177
    Cupcake Dec 16, 2019

    I1576302584177 , Dec 16, 2019 :


    Ameayp

    I Solved it just Try safe mode and back to normal mode it will solve the ambient Light problem​


    Still not working for me :/
     
    Last edited: Dec 16, 2019

    #13
  14. I1576302584177
    Cupcake Dec 17, 2019


    #14
  15. its_parth26
    Eclair Dec 17, 2019


    #15
  16. its_parth26
    Eclair Dec 17, 2019

    its_parth26 , via OnePlus 7T , Dec 17, 2019 :
    the proximity sensors are below the camera, under the display. soo they might be unable to reach because of thick tempered glass
     

    #16
  17. I1576302584177
    Cupcake Dec 19, 2019

    I1576302584177 , Dec 19, 2019 :
    I'm using the official one, regardless it started working all of a sudden and now working perfectly so.
    probably with the latest software update
     

    #17
  18. G1578452682803
    Cupcake Jan 23, 2020

    G1578452682803 , Jan 23, 2020 :
    How did it start working for you?
    I installed the official oneplus 3D tempered glass on my OnePlus 7T and the ambient display is not working since thrn.
     

    #18
  19. I1576302584177
    Cupcake Jan 23, 2020

    I1576302584177 , Jan 23, 2020 :
    I'm not sure to be honest.
    Give it like a day or two and see? Update me after a couple of days on the situation
     

    #19