Ambient display not working in OnePlus 7T

  1. F1571812237878
    Cupcake Oct 23, 2019

    F1571812237878 , Oct 23, 2019 :
    I'm facing the same issue :

    1)Tap to show the screen not working.
    2) Pick up the phone to show not working

  2. M1570928992712
    Donut Oct 23, 2019

    M1570928992712 , Oct 23, 2019 :
    mine too stops working occasionally[e]1f62d[/e].don't know the reason,but starts working automatically after some time.my phone is running 10.0.4. hope they fix it soon.

    T1541746530087 likes this.
  3. paulgeorge92
    Cupcake Oct 23, 2019

    paulgeorge92 , Oct 23, 2019 :
    I had the same issue. At first it worked all fine. Then suddenly it stopped working at night. Then couple of days later it started working as expected.

  4. M1571334096477
    Cupcake Oct 25, 2019

    M1571334096477 , Oct 25, 2019 :
    Hi, I have a 7T, and until two hours ago, ambient diplay was working well (lift to wake and tap to wake both worked), but about 2 hours ago it hasn't been responding, I tryied clearing the cache and restarting the phone to no avail.

    T1541746530087 likes this.
  5. K1520653349747
    Cupcake Oct 25, 2019

    K1520653349747 , Oct 25, 2019 :
    Hi my ambient display stopped working and no notifications no finger print display while picking up phone and double tap to wake up doesn't work any more it happend all of sudden in the last hour tried resetting and restarted but didn't work

    T1541746530087 likes this.
  6. mayank1988
    Froyo Oct 26, 2019

    mayank1988 , via OnePlus 7T , Oct 26, 2019 :
    Guys...i have actually figured out a way to make the Ambient Display working again.

    Initially i was also facing this issue on OnePlus 7T that the Ambient Display would stop working randomly and then all of a sudden it would start working again.


    CULPRIT: Proximity Sensor.

    LOCATION: Just below the Front Camera. It you Flash a bright LED light you would see 2 small sensors on the screen it self.

    HOW TO: Whenever your Ambient Display stops working-

    1. Just turn off the display by pressing the power button once.

    2. Now take a bright LED light preferably use another smartphone's LED Flashlight.

    3. Just bring the light close to the proximity sensor, the turn on the display by pressing the power button then turn it off. Repeat this 2-3 times.

    You will notice that the double tap to wake and raise to wake feature start working again.

    Well mine did 3 out of 3 times.

    It's basically the issue of the proximity sensor that need recalibration.

    I hope someone from the OnePlus team is reading this and does the needful to fix this issue once and for all.

    Till then keep trying my LED flashlight method to reactivate the Ambient Display.

    View attachment 1165343

  7. Abhilash I V
    Cupcake Nov 6, 2019

    Abhilash I V , Nov 6, 2019 :
    Excellent!! Nailed the exact issue. I could also replicate this fix of ambient issue.
    Oneplus team, please release a permanent fix for this issue.

    (Oneplus 7T, build: 10.0.4.HD65AA)

  8. Rana_S
    Donut Nov 6, 2019

    Rana_S , Nov 6, 2019 :
    There's a bug in the build 10.0.4 which is causing the issue. I hope OP fixes this in the next update.