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Ambient display problem via OnePlus 9

  1. yadavkanurag007
    Cupcake Sep 18, 2021

    yadavkanurag007 , via OnePlus 9 , Sep 18, 2021 :
    Hello I'm anurag,, i purchased my phone on 3sep2021,, but my phone starting problem from last week,, so the fingerprint scanner option was automatic hide in ambient display,, I'll talk to service center they suggest me safe mode for testing but the same problem also occuring in safe mode.. so my question is ,, there is any software problem or bug or hardware problem,, please reply as soon as possible because my phone is new and I invest 51k for this phone,, so I don't think I sufferd this kind of problem in 9 series
     

    #1
  2. Swejuggalo
    OnePlus 9 Series Expert Community Expert Sep 18, 2021


    #2
  3. yadavkanurag007
    Cupcake Sep 19, 2021


    #3
  4. yadavkanurag007
    Cupcake Sep 19, 2021


    #4
  5. Swejuggalo
    OnePlus 9 Series Expert Community Expert Sep 19, 2021

    Swejuggalo , via OnePlus 9 Pro Morning Mist , Sep 19, 2021 :
    So the setting is on but fingerprint never shows in ambient display? Does it respond to fingerprints and unlock if touching the area anyway? Tried to toggle that setting on an off?
     

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  6. yadavkanurag007
    Cupcake Sep 19, 2021

    yadavkanurag007 , via OnePlus 9 , Sep 19, 2021 :
    No,, fingerprint icon blink in ambient display it's come and gone not permanently hide in ambient display and yes fingerprint scanner response very quickly when I touched,, but the problem only occur in ambient display
     

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  7. Swejuggalo
    OnePlus 9 Series Expert Community Expert Sep 19, 2021

    Swejuggalo , via OnePlus 9 Pro Morning Mist , Sep 19, 2021 :
    I've seen more people having fingerprint issues. If the fingerprint is glitchy only on Ambient screen maybe reset (wipe cache and data) on Ambient display and reboot.
    You might also want to report your issues via the feedback tool.

    View attachment 1705630

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  8. yadavkanurag007
    Cupcake Sep 19, 2021


    #8
  9. Swejuggalo
    OnePlus 9 Series Expert Community Expert Sep 19, 2021


    #9
    yadavkanurag007 likes this.
  10. yadavkanurag007
    Cupcake Sep 19, 2021