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Ambient display turning on by itself

  1. LarsDekkers
    Froyo Apr 5, 2020

    LarsDekkers , Apr 5, 2020 :
    On my OnePlus 7 Pro, the ambient display keeps turning on by itself without a new notification or anything new happening (without moving or touching the phone). It is quite distracting sometimes as it makes me think I got a new notification or something. Is this supposed to happen? It does not happen very often but I can't really get a grasp to if it happens for a reason or not... Anyone else experiencing this?
     

    #1
    D1571561356228 likes this.
  2. Aarav Sahni
    Gingerbread Apr 5, 2020


    #2
  3. LarsDekkers
    Froyo Apr 7, 2020

    LarsDekkers , Apr 7, 2020 :
    I can't really make a picture of it, it is just the ambient display and it goes on by itself
     

    #3
  4. Aarav Sahni
    Gingerbread Apr 7, 2020

    Aarav Sahni , via OnePlus 7 , Apr 7, 2020 :
    A possible reason for the same can be that you have turned on Backup photos to OnePlus cloud
     

    #4
  5. LarsDekkers
    Froyo Apr 7, 2020

    LarsDekkers , Apr 7, 2020 :
    I mean why do you need a picture though, it is just the ambient display nothing else than that. In the picture you wouldn't see an issue...
     

    #5
  6. Aarav Sahni
    Gingerbread Apr 7, 2020

    Aarav Sahni , via OnePlus 7 , Apr 7, 2020 :
    yeah I understood your issue ... and yup you are correct a picture won't help.
     

    #6
  7. pgrey
    Ice Cream Sandwich Apr 7, 2020

    pgrey , Apr 7, 2020 :
    Look at your notifications, right after you see this occur, and you'll likely see something at the top of the stack.

    Running debug-logging will 100% catch this, too, but it requires a bit more depth, to review the logs. If you know how to do this, make sure you note the exact time when the ambient display comes on, the logs can be quite detailed (the timestamp will help you to vastly narrow it down).
     

    #7
  8. LarsDekkers
    Froyo Apr 9, 2020

    LarsDekkers , Apr 9, 2020 :
    Do you mean it is likely that I do actually receive a notification those times? Because I am 100% no notification are received when this happens
     

    #8
  9. X1565462456382
    Cupcake Apr 9, 2020

    X1565462456382 , Apr 9, 2020 :
    Go to settings - display - ambient display

    then turn off all the options and check whether it is still having issue or not

    if still occurs then you need to visit service center.
     

    #9
    LarsDekkers and pgrey like this.