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android 10 update- wifi problem obtaining ip

  1. RuAsh_Deva_me
    Cupcake Dec 27, 2019

    RuAsh_Deva_me , Dec 27, 2019 :
    Hi,
    i recently updated my oneplus 6 to android 10 and now i cannot connect to my work wifi, it loops on saying obtaining ip address.

    i have manually selected mac default, done the network reset, restart my phone but it doesn't seem to solve the wifi problem.

    please help.
     

    #1
  2. Artemus.
    Community Hero 2020 Dec 28, 2019

    Artemus. , Dec 28, 2019 :
    Do you have MAC filtering enabled on your router?
     

    #2
  3. RuAsh_Deva_me
    Cupcake Dec 28, 2019

    RuAsh_Deva_me , Dec 28, 2019 :
    Not very sure, gotta check with IT department...
     

    #3
  4. Artemus.
    Community Hero 2020 Dec 28, 2019

    Artemus. , Dec 28, 2019 :
    If there is, the reason for not being able to connect is due to MAC addresses getting changed in this update. Yes, it can happen.
     

    #4
  5. Lisette kili
    Eclair Apr 18, 2021

    Lisette kili , via OnePlus 6 , Apr 18, 2021 :
    So what should I do
    Im not going to buy another router 🤷
    And aniway it doesn't find anymore the IP either when i'm surfing with my mobile network 🤦
     

    #5
  6. Artemus.
    Community Hero 2020 Apr 18, 2021

    Artemus. , Apr 18, 2021 :
    Why... did you feel the need to bump a year-and-a-half-old thread when the info has already been listed?
     

    #6
  7. Lisette kili
    Eclair Apr 18, 2021

    Lisette kili , via OnePlus 6 , Apr 18, 2021 :
    Sorry im not sure i get what you are asking
    Im a new user znd i have a new problem that seamed similar to this one
    It seems i didnt understand your answer
    But Bobbie63 is right now trying to help me on another thread
     

    #7
  8. TheMystic
    Lollipop Apr 18, 2021

    TheMystic , Apr 18, 2021 :
    Since when did SEARCHING become a problem? Isn't that what everyone is advised to do before creating a new thread?
     

    #8
    Lisette kili likes this.
  9. TheMystic
    Lollipop Apr 18, 2021

    TheMystic , Apr 18, 2021 :
    There is nothing wrong in what you did. We will try and help sort out your problem.
     

    #9
    Lisette kili likes this.
  10. Lisette kili
    Eclair Apr 18, 2021


    #10
    TheMystic likes this.
  11. TheMystic
    Lollipop Apr 18, 2021

    TheMystic , Apr 18, 2021 :
    Let's understand your problem first.

    1. Are you unable to access internet both on WiFi and Mobile data?

    2. Are other devices connected to your WiFi able to access internet?
     

    #11
    Lisette kili likes this.
  12. Lisette kili
    Eclair Apr 18, 2021

    Lisette kili , via OnePlus 6 , Apr 18, 2021 :
    Sorry
    Just saw your post now
    So yes as i mentionned my other devices had no problem
    And the problem was also with mobile network acces
     
    Last edited: Apr 18, 2021

    #12
  13. Lisette kili
    Eclair Apr 18, 2021

    Lisette kili , via OnePlus 6 , Apr 18, 2021 :
    Thanks so much for help💐🙏
     

    #13
    TheMystic likes this.
  14. TheMystic
    Lollipop Apr 18, 2021

    TheMystic , Apr 18, 2021 :
    No issues.

    So basically your device isn't connecting to the internet at all, is that correct?
     

    #14
  15. Lisette kili
    Eclair Apr 18, 2021

    Lisette kili , via OnePlus 6 , Apr 18, 2021 :
    I had to uninstal and reinstall Chrome App
    It was looping
    No idea why🤷
     

    #15
  16. TheMystic
    Lollipop Apr 18, 2021

    TheMystic , Apr 18, 2021 :
    We are here to help each other out.
     

    #16
    Lisette kili likes this.
  17. TheMystic
    Lollipop Apr 18, 2021

    TheMystic , Apr 18, 2021 :
    Chrome?
     

    #17
    Lisette kili likes this.
  18. Lisette kili
    Eclair Apr 18, 2021

    Lisette kili , via OnePlus 6 , Apr 18, 2021 :
    Its solved now
    It was connecting sometime
    When i was acceding thru an app
    So the probleme was my chrome bugged
    I uninstalled it because clearing the cache didn't help
    Thank you so much for your willing to help too
    Wasted 3 days
     

    #18
    TheMystic likes this.
  19. Lisette kili
    Eclair Apr 18, 2021


    #19
  20. TheMystic
    Lollipop Apr 18, 2021

    TheMystic , Apr 18, 2021 :
    Glad that it is solved now. Take care.
     

    #20
    Lisette kili likes this.