10
Android Pay Not Working

  1. jdstigler
    Gingerbread Aug 12, 2016

    jdstigler , Aug 12, 2016 :
    I am completely stock, just got the phone yesterday. I downloaded and installed 3.2.4 this morning. I go to try and set up Android Pay today and I get a message when I try to add a card that says "Android pay can't be used - Google is unable to verify that your device or the software running on it is Android compatible"

    Anyone else have this problem??
     

    #1
  2. Tommy11
    Gingerbread Aug 12, 2016

    Tommy11 , Aug 12, 2016 :
    No works fine here. 3.2.2 is the latest though, what did you download and from where?


    Ignore me, just saw the thread about 3.2.4 being released.
     

    #2
  3. G_Bryan_Mikulski_HUar
    Cupcake Aug 12, 2016

    G_Bryan_Mikulski_HUar , Aug 12, 2016 :
    Just got the phone yesterday (W00T!) and I was finishing getting everything set-up and I am encountering this issue.
    Was dealing with this for the past 2 hours and just saw this thread pop up.
    I received 3.2.4 about 5 hours ago
     
    Last edited: Aug 12, 2016

    #3
  4. Bibz32
    Donut Aug 12, 2016


    #4
    BugdroidNerd likes this.
  5. JasonMR
    Lollipop Aug 12, 2016

    JasonMR , Aug 12, 2016 :
    This is a massive deal breaker for me as I use Android Pay every day. I won't be updating till it's fixed.
     

    #5
  6. rupedog
    Froyo Aug 12, 2016

    rupedog , Aug 12, 2016 :
    It happened to me before, my bank told me it was part of their security protocol. Sometimes it thinks you're on a different phone.
     

    #6
  7. mattshaw4
    Gingerbread Aug 12, 2016

    mattshaw4 , Aug 12, 2016 :
    Glad I saw this. Whilst I have contactless cards, I like the ease of Android pay. I shall keep my eyes open for a fix, before updating.
     

    #7
  8. marionb
    Honeycomb Aug 13, 2016

    marionb , Aug 13, 2016 :
    Same here, not working after the update. Hope they get this figured out fast as I use it everyday. Or should say did use it every day.
     

    #8
    techygeek likes this.
  9. St0nec01d
    Cupcake Aug 13, 2016

    St0nec01d , Aug 13, 2016 :
    It's not just android pay that's affected, my banking app won't let me log in with my fingerprint as it insists I'm rooted despite that not being the case
     

    #9
  10. crackjackx
    Cupcake Aug 13, 2016

    crackjackx , Aug 13, 2016 :
    My Android Pay stopped working after getting 3.2.4 OTA in my unrooted OP3. It was working fine before.
     

    #10
    fazerboy0_3 likes this.
  11. techygeek
    Ice Cream Sandwich Aug 13, 2016

    techygeek , Aug 13, 2016 :
    same although my bootloader is unlocked
     

    #11
  12. lstfl
    Eclair Aug 13, 2016

    lstfl , Aug 13, 2016 :
    NatWest by any chance?? Same here for me!
     

    #12
  13. LammyPictures
    Honeycomb Aug 13, 2016


    #13
  14. daleski75
    KitKat Aug 13, 2016


    #14
    marion babich likes this.
  15. Topper_Gas
    Jelly Bean Aug 13, 2016

    Last edited: Aug 13, 2016

    #15
    lstfl likes this.
  16. LammyPictures
    Honeycomb Aug 13, 2016

    LammyPictures , Aug 13, 2016 :
    It's because it fails Google's SaftyNet request (try an app called SafetyNet Helper sample)

    I guess because I downloaded the 3.2.4 update from this forum and updated my phone via adb?

    I didn't root the phone, I just used the instructions via the http://downloads.oneplus.net/oneplus-3

    This is SUPER annoying. Any ideas anyone?
     

    #16
  17. crackjackx
    Cupcake Aug 13, 2016

    crackjackx , Aug 13, 2016 :
    I got the OTA update as it rolled out yesterday.

    I tried the SafetyNet Helper app and it fails the check as you pointed out (CTS profile match: false)
     

    #17
  18. koocha
    Gingerbread Aug 13, 2016

    koocha , Aug 13, 2016 :
    Well I looked a bit of a t*t trying to buy a coffee with Android Pay earlier and no other payment means on me...

    I didn't get my coffee thanks to this stupid update
     

    #18
  19. Deactivated User
    Aug 13, 2016


    #19
  20. LammyPictures
    Honeycomb Aug 13, 2016

    LammyPictures , Aug 13, 2016 :
    Side loading 3.2.4 doesn't work, Android Pay still dead.
    After a lengthy download and 2 hour hassle I've now downgraded back to 3.2.2 and Android Pay is working there.
     

    #20
    laguna47 and crackjackx like this.