[Answered] Lost the Audio format in Netflix after the new update in OnePlus Q1 TV. via OnePlus Community App

  1. W1603998257592 , via OnePlus Community App , Oct 30, 2020 :
    I Have purchase this OnePlus Q1 TV in the Big billion day sale in flipkart on 20th Oct 2020, and it was delivered on 28th Oct 2020, and installed by the service engineer on 29th Oct 2020. After the device setup i have received a notification of software update, and i Have done that update after that update Netflix app was shown on the Home screen and watched our planet series from Netflix in DOLBY VISION + 5.1 AUDIO. Later today morning(30th Oct 2020) i have received another software update and as usual I updated it after this update onwards in Netflix it was not showing the 5.1 AUDIO or any AUDIO format. It was Just like DOLBY VISION that's it and the audio quality also reduce in this app with the new update.





  2. mojoyoyo_77
    Assistant Head Moderator Assistant Head Moderator Oct 30, 2020

    mojoyoyo_77 , Oct 30, 2020 :
    Moved thread to OnePlus TV General Support

    Venky61 and W1603998257592 like this.
  3. W1603998257592 , via OnePlus Community App , Oct 31, 2020 :
    Magically i got this thing today suddenly it was showing DOLBY VISION and 5.1 Audio again, But my doubt is this series also supports DOLBY ATMOS and can you please guide me how to enable DOLBY ATMOS in tv. I have even asked Netflix support regarding this they said if it Supports DOLBY VISION it should also support DOLBY ATMOS. And asked me to check my network speed and suggested it should be more than 3mbps. And i have run the test in Netflix app it self i was 21.88 Mbps but I don't know why it was not showing DOLBY ATMOS please kindly help me regarding this.



  4. Venky61
    OnePlus TV Expert Community Expert Oct 31, 2020

    Venky61 , Oct 31, 2020 :
    Dolby Atmos output is not supported by Netflix for In-Built Speakers on Android TV. You have to connect an external soundbar that supports Dolby Atmos for that.
    And for the 5.1 Audio tracks to be visible, keep the Sound Output of TV to "Auto" and not "Speaker".

    mojoyoyo77 and W1603998257592 like this.
  5. W1603998257592 , via OnePlus Community App , Oct 31, 2020 :
    Thank you venky. probably i hope you solved my query, so according to you now i also need to buy a Dolby Atmos support sound system or a soundbar right, but one thing bothers me is what if it also don't support the sound bar.

    Venky61 likes this.
  6. Venky61
    OnePlus TV Expert Community Expert Oct 31, 2020

    Venky61 , Oct 31, 2020 :
    It does... There are many OnePlus TV users who are using an Atmos Soundbar and getting the Atmos Output.
    Here's one such instance

    Do not invest into soundbar/sound system only for Netflix Audio unless you are really looking into upgrading the sound game.

    W1603998257592 and mojoyoyo77 like this.

  7. #7
    Venky61 likes this.
  8. Venky61
    OnePlus TV Expert Community Expert Oct 31, 2020

    Venky61 , Oct 31, 2020 :
    My pleasure.... anytime :)

    W1603998257592 likes this.