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[Answered] OnePlus y series 43" not connecting with Alexa via OnePlus 5T

  1. sarthak0848
    Cupcake Aug 2, 2020

    sarthak0848 , via OnePlus 5T , Aug 2, 2020 :
    I bought a OnePlus y series tv about 10 days ago. I found that the Alexa is not able to discover my tv. I tried contacting the support team but they were also unable to solve my problem. Also while using the connect app keyboard is not popping up.

    OnePlus Team kindly help me regarding this.
     

    #1
    F_Rishu_Agarwal_YLcN likes this.
  2. razzor228
    Honeycomb Aug 3, 2020

    razzor228 , Aug 3, 2020 :
    Please refer to this thread for the procedure to enable the OnePlus TV Skill. Alternatively, you can also check out this thread for more information on the Y Series.
     

    #2
    Venky61 likes this.
  3. sarthak0848
    Cupcake Aug 3, 2020

    sarthak0848 , via OnePlus 5T , Aug 3, 2020 :
    I did the same procedure but was not able to discover my OnePlus TV .
     

    #3
    PREMNOEL likes this.
  4. taherkaka
    Cupcake Aug 4, 2020

    taherkaka , via OnePlus 3T , Aug 4, 2020 :
    Trying to connect the new oneplus 43y1 TV to connect to my Echo dot from past 2 weeks but no luck.

    I just reset my TV as stated by OnePlus and also got replacement of Echo dot from Amazon to avoid any benefit of doubt but still hard luck.

    I also recently purchased OnePlus 32y1 series and there too trying to connect it with my other echo dot but there also same issue.

    Please support for the above issue
    1596500620411.jpg
     

    #4
  5. Venky61
    OnePlus TV Expert Community Expert Aug 4, 2020

    Venky61 , Aug 4, 2020 :
    Hey, It's a known issue... Team's working to resolve it. Not an issue from the Echo Device.
     

    #5
    razzor228 likes this.
  6. taherkaka
    Cupcake Aug 4, 2020

    taherkaka , via OnePlus 3T , Aug 4, 2020 :
    When can we expect it to get resolved, being a OnePlus user since past 4 years I have always admired OnePlus for its groundbreaking support wether it be software or hardware.
    Hope OnePlus makes to the name it has built.
     

    #6
  7. Venky61
    OnePlus TV Expert Community Expert Aug 5, 2020

    Venky61 , Aug 5, 2020 :
    No idea by when, but hopefully soon.
     

    #7
  8. taherkaka
    Cupcake Aug 5, 2020

    Attached Files:


    #8
  9. Venky61
    OnePlus TV Expert Community Expert Aug 5, 2020

    Venky61 , Aug 5, 2020 :
    You can contact the Customer Care to get clear information about when the issue will be resolved as no one here has the official information.
     

    #9
  10. taherkaka
    Cupcake Aug 5, 2020


    #10
  11. F_Rishu_Agarwal_YLcN
    Cupcake Aug 14, 2020

    F_Rishu_Agarwal_YLcN , via OnePlus 7 , Aug 14, 2020 :
    I am facing the exact same issue.
    I've enabled the skill on the alexa application but it is not able to discover my oneplus y43 tv.
    I've logged in through my oneplus account. I just don't know what to do?
     

    #11
    sarthak0848 likes this.
  12. sarthak0848
    Cupcake Aug 14, 2020

    sarthak0848 , via OnePlus 5T , Aug 14, 2020 :
    There's an update to this problem. Company is working on it and has confirmed that it will push updates in Sept in y series to enable working with Alexa.
     

    #12
    Venky61 and F_Rishu_Agarwal_YLcN like this.

  13. #13
  14. Deepak Dkp
    Honeycomb Aug 21, 2020


    #14