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Anyone had problems rebooting automatically?

  1. sycshk
    Eclair Jun 24, 2017


    #1
  2. kortiz
    Cupcake Jun 24, 2017

    kortiz , Jun 24, 2017 :
    Yes, I have the same problem. What is even worse it happens during a call.
     

    #2
    sycshk likes this.
  3. Bartnl
    Lollipop Jun 24, 2017

  4. Crystal Z.
    Global Community <3 Staff Member Jun 24, 2017

    Crystal Z. , Jun 24, 2017 :
    Hi, sorry to hear about it.
    Does the issue happen randomly or is there any condition?
    Can you record some logs so that we can look into it?
    1. Input *#800# from dialing interface, enter "oneplus logkit", delete history log
    2. Click "advanced", choose "save log type", make sure that all options are selected (Kernel, Main, System, Radio, Event, Tcpdump), then click OK
    3. Click "save log", when it informs you whether to reboot, click “cancel”
    4. Enter other log info", click "dump the curren system status dumpsys"
    5. Try to reproduce the issue and take a screenshot of the issue happening time
    6. Stay for several minutes, click “save log” again to stop it, then send us the whole oem_log folder (file manager-storage) along with the screenshots through google drive
    After you share us the logs, please delete the file from your phone or it will occupy a lot of storage.

    Our email is bughunters@oneplus.net, please also attach the issue link when you send us emails.
    The reboot issue should occur in this process, or the logs might not be useful.
    Looking forward to hearing from you.

    Best regards,
    OnePlus Bug Hunters
     

    #4
  5. sycshk
    Eclair Jun 24, 2017

    sycshk , Jun 24, 2017 :
    Well, where I live, its 33 degrees Celsius. Both times it was in the car, probably a little hot @ room temp, about 28 degrees I would guess. But its not that hot really... I wasn't running lots of apps either. Bluetooth was on connected to the car.
     

    #5
  6. sycshk
    Eclair Jun 24, 2017

    sycshk , Jun 24, 2017 :
    Anything in particular ? Was your room temp hot?
     

    #6
  7. F_Alexander_Grey_wSOt
    Cupcake Jun 24, 2017


    #7