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App crashing issue apps not opening in my OnePlus 8 t

  1. PranayBhandari , via OnePlus Community App , Jul 11, 2021 :
    Hi everyone,
    I purchased OP 8T in oct 20 and from april 21 i am getting Oneplus Crashdump Mode issue, repair got delayed due to lockdown, went to service centre in mid june they said it got repaired but all my data was lost. Now after 10 days the same issue has occurred. I want to know can i get my device replaced as even after it got serviced i am facing such issue. Is there any other solution??? I dont want to always keep backing data and switch to another mobile.

    Attached screenshot of error message and when i got it repaired.
    I tried every other thing on internet to resolve the issue be it Hard Reset, No Sim in phone, Installing fewer apps, And so on.. i am frustrated now and just want a replacement of this device. Please help
    1626005588751.jpg

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    1626005589087.jpg

    1626005589132.jpg
     

  2. Tobikage
    General Support Expert Award 2021 Jul 11, 2021

    Tobikage , Jul 11, 2021 :
    If this is a repetitive issue ,
    Then take it back to service and have them replace the motherboard under warranty.
     

  3. puccellino
    Lollipop Jul 11, 2021

    puccellino , Jul 11, 2021 :
    Hi,

    It's interesting that you had no problems with your phone until April. Qualcomm crash dump mode often occurs when people flash their phones, or there is a corrupt piece of software or malfunction in the official update.

    I agree with @Tobikage, if it recurring then it may well be hardware related or the same corrupt software is being installed. You need to go back to customer support.

    From the above I'm guessing you havent unlocked the bootloader, but are using oneplus stock android. If not, your problem could be there.

    Secondly, its possible to get out of the crash dump mode
    1. You need to get back into fastboot mode and then you should be able to get back ok.

      Press power and volume up and volume down key at the same time.

      You should be able to get back to fastboot mode then follow instructions to get back to restart. I'd back up your data then as well.
     

  4. PranayBhandari , via OnePlus Community App , Jul 14, 2021 :
    Thank you, i Haven't unlocked the bootloader and running on Orignal rom.
     

    puccellino likes this.
  5. TheMystic
    Lollipop Jul 14, 2021

    TheMystic , Jul 14, 2021 :
    Read somewhere that this is hardware issue. Register a warranty claim.
     

    puccellino likes this.
  6. gAs40
    Cupcake Jul 15, 2021


  7. L1623159925155
    Cupcake Jul 15, 2021


  8. kiwinho
    Cupcake Jul 18, 2021


  9. konetisandeep
    Cupcake Jul 18, 2021


  10. ItsMehedi
    Eclair Jul 19, 2021

    ItsMehedi , via OnePlus 8T , Jul 19, 2021 :
    Hello, I'm using OnePlus 8T (indian) since January. Recently I'm facing some kind of issues like when i playing PUBG mobile mic not working, then Whatsapp recoding also not working, even inbuilt voice recorder also can't recorder any voice. But when i call someone it's working fine. I'm facing the issue Last 7 days, i reset my phone but still have its issue. Can anyone please help me how can i fixed that issue.
    Thank you ❤️
     

  11. Pravin2999
    Ice Cream Sandwich Jul 20, 2021


  12. Pravin2999
    Ice Cream Sandwich Jul 22, 2021

  13. DeepakDeswari
    Cupcake Jul 23, 2021


  14. Md.Imtiaz
    Cupcake Jul 24, 2021


  15. PranayBhandari , via OnePlus Community App , Jul 26, 2021 :
    Hi i have submitted the device to service centre, but they are refusing the replacement of motherboard saying its "bent", but how on earth is it possible that the device is not having any external damage (not even a scratch) and the internal motherboard is damaged. I asked the engineer that how's that possible he says even i don't know. My point is when your engineer even don't know why it has happened then how can i say how its happened.
    I am suffering due to this, since april i am unable to use my device and no one is helping to resolve the issue. They are just putting the blame on me that i have bent the mobo. Pls give some advice on what to do.
    Product is still under warranty till oct 21
     

  16. Tobikage
    General Support Expert Award 2021 Jul 26, 2021

    Tobikage , Jul 26, 2021 :
    Contact support over email and explain there.
    Also , complain on their Twitter and Facebook pages.

    That is the only way you can get any attention to the issue.

    If you value after sales support do not buy a OnePlus obviously.
     

  17. anikbiswas55
    Cupcake Jul 30, 2021

    anikbiswas55 , via OnePlus 8T , Jul 30, 2021 :
    Not working 🥺
     

  18. anikbiswas55
    Cupcake Jul 30, 2021


  19. hbk1402
    Beta Tester of the Year Award 2021 Jul 31, 2021

    hbk1402 , Jul 31, 2021 :
    What issue you are currently facing?