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Apps crashing / Rebooting / Corrupt Data

  1. JayBl8de
    Ice Cream Sandwich Jul 28, 2021

    JayBl8de , Jul 28, 2021 :
    For a couple of days I have issues with 7pro (which I love).
    - Apps crash and when doing a test in internal storage, data seems corrupt (verified with testing via app writing and reading large amounts of data and checking it + downloading latest Oxygen update full image (11.0.2.1) which ends up being corrupted)
    - Camera crashes sometimes
    - Spontaneous reboots
    - Some times lost data (my LINE messenger was completely wiped without prior notice when restarting phone)

    What I have done so far:
    - Run multiple tests
    - Did a full wipe incl all data, but issue persisted (11.0.1.1)
    - Phone was in service and fixed in May 2021 because Pop-Up Camera which was not working anymore
    - Opened a ticket with support with all log files as requested
    - Phone itself is in extremely good condition. Never dropped nor any scratches anywhere...also never any water damage etc...

    What I think...
    - Either internal sd is corrupt (see above)
    - Or maybe its related to some google update? There have been issues about "Android System Webview" (I am testing now if removing update of "Android System Webview" of July 23rd is resolving this...) => https://forums.oneplus.com/threads/closed-many-apps-are-not-working-on-oneplus-7-pro.1406485/

    I was even thinking if its possible to run something like CHKDSK on the internal storage (e.g. by connecting it to the PC, however the phone is not registered as a drive in Windows). So I am not really sure if I can get CHKDSK running via Windows on the internal storage of the phone.

    Thanks for any advice!
     

    #1
  2. drl431
    Community Hero 2020 Jul 28, 2021


    #2
    Artemus. likes this.
  3. JayBl8de
    Ice Cream Sandwich Jul 28, 2021

    JayBl8de , Jul 28, 2021 :
    Just a few. Usually I use Google Backup and put backups back on from Whatsapp and LINE. Most other apps just need the login (which is done with stored passwords vis Google). Some other apps (e.g. banking app and credit cards) need a bigger process to get them running again (strong customer authentication etc.). So far I am using this setup only with my basic apps.

    However I am looking for the image of 11.0.2.1 to try to install that one. Also I am considering NOT to use any backups...and install only what I need for a few days (eg Whatsapp / LINE, Facebook)...But I also wait for feedback on my support tickets...

    I am using Android since 2009 (HTC Hero) and never had any issues about broken internal storage....kinda strange :)
     
    Last edited: Jul 28, 2021

    #3
  4. JayBl8de
    Ice Cream Sandwich Jul 28, 2021

    JayBl8de , Jul 28, 2021 :
    [Update] I just wiped again and did not use any backups. I will update if this resolved the issues.

    However it does not look good since Chrome already crashed again :)
     

    #4
  5. Z1612187578731
    Gingerbread Jul 28, 2021


    #5
  6. JayBl8de
    Ice Cream Sandwich Jul 28, 2021

    JayBl8de , Jul 28, 2021 :
    11.0.1.1 as stated above, but this issue started a few days ago...no recent update to Android was done.
     

    #6
  7. Artemus.
    Community Hero 2020 Jul 28, 2021

    Artemus. , Jul 28, 2021 :
    Switch to something like Brave or Firefox. The Chrome app isn't very good.
     

    #7
    drl431 and Shailender Sharma like this.
  8. JayBl8de
    Ice Cream Sandwich Jul 28, 2021

    Last edited: Jul 28, 2021

    #8
  9. Artemus.
    Community Hero 2020 Jul 28, 2021

    Artemus. , Jul 28, 2021 :
    Well, I mean, in your post you mentioned Chrome is crashing after formatting. I was simply suggesting maybe switch apps if Chrome is the only one acting up.
     

    #9
    drl431 and Shailender Sharma like this.
  10. BeingIncog
    Nougat Jul 28, 2021

    BeingIncog , Jul 28, 2021 :
    did they wipe the phone completely? is the font italic or font missing (like you see rectangles)? did you use msmtool? did you rollback to any previous OOS version?
     

    #10
    drl431 likes this.
  11. JayBl8de
    Ice Cream Sandwich Jul 28, 2021

    JayBl8de , via OnePlus 7 Pro , Jul 28, 2021 :
    Complete wipe. 11.0.1.1

    MSMTOOL I don't use and update on 11.0.2.1 is not working because of error message. Tried both full image and incremental file. Did not do rollback.
     

    #11
  12. BeingIncog
    Nougat Jul 28, 2021

    BeingIncog , Jul 28, 2021 :
    can you try rollbacking to some other version like beta 9 a10 or stable a10? and then update to a11?
     

    #12
  13. Artemus.
    Community Hero 2020 Jul 28, 2021

    Artemus. , Jul 28, 2021 :
    What error message do you get?
     

    #13
    drl431 and Shailender Sharma like this.
  14. JayBl8de
    Ice Cream Sandwich Jul 28, 2021

  15. JayBl8de
    Ice Cream Sandwich Jul 28, 2021

  16. Artemus.
    Community Hero 2020 Jul 28, 2021


    #16
    JayBl8de likes this.
  17. JayBl8de
    Ice Cream Sandwich Jul 28, 2021

    JayBl8de , via OnePlus 7 Pro , Jul 28, 2021 :
    It's raised and let's see. I don't see other reason than hardware tbh.

    It's even different apps crashing now. Just now my keyboard disappeared.

    Sorry for earlier, my bad. There are so many users here who give useless comments just to get points. My bad and sorry again.
     

    #17
  18. JayBl8de
    Ice Cream Sandwich Jul 30, 2021

    JayBl8de , Jul 30, 2021 :
    1627641807937.jpg
    1627641807902.jpg said:
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    No reply since Tuesday when I provided the logs and more data. It seems like I am finding the root cause myself instead of Oneplus. Used some tools to verify data on internal storage and get verification errors.
    Phone was in repair 8-10 weeks ago, at that time still on warranty....no update in days and I dont have a phone I can use....frustrating!
     
    Last edited: Jul 30, 2021

    #18