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Apps on Oneplus Q1 takes longer time to open. via OnePlus 5T

  1. H1608551407523
    Cupcake Jan 17, 2021

    H1608551407523 , via OnePlus 5T , Jan 17, 2021 :
    When the TV is powerd ON first time in a Day, all apps seems to open really fast but once the TV is kept powered ON for extended periods of time the app switch is really slow.

    Sometimes the apps will crash and sometimes it takes 1-2 minutes to show the contents inside app.

    Example: Disney Hotstar and Voot takes 1 minute or more to show the contents.

    It happens with YouTube app as well.

    I have tried force closing these apps and launching it again. But that did not help.

    I am on the latest available update.
     

    #1
  2. Venky61
    OnePlus TV Expert Community Expert Jan 17, 2021

    Venky61 , Jan 17, 2021 :
    Hi,
    Not facing any such issue here. Check the storage space once if it's very low. If that's the case, then better free up some memory. Or else, Factory reset the TV and should be fine.
     

    #2
  3. H1608551407523
    Cupcake Jan 17, 2021

    H1608551407523 , via OnePlus 5T , Jan 17, 2021 :
    Hello Venky

    Please see available storage it is near 7GB. Also I have disabled the apps that I don't use.
    1610885758610.jpg
     

    #3
  4. H1608551407523
    Cupcake Jan 17, 2021

    H1608551407523 , via OnePlus 5T , Jan 17, 2021 :
    1610885910182.jpg
     

    #4
  5. Yash Pratap Singh.
    Jelly Bean Jan 17, 2021


    #5
    Tokolozi and H1608551407523 like this.
  6. Venky61
    OnePlus TV Expert Community Expert Jan 17, 2021

    Venky61 , Jan 17, 2021 :
    Ok..Then do a factory reset and see if the same happens. Mostly seems like a memory cache issue after the update on your device.
     

    #6
    Tokolozi and H1608551407523 like this.
  7. H1608551407523
    Cupcake Jan 18, 2021

    H1608551407523 , via OnePlus 5T , Jan 18, 2021 :
    I got the issue. My ISP DNS had some issues and was causing apps to not reach the destination.

    Connected TV on my hotspot and everything is working fine.

    Thanks all for your help 🙂
     

    #7
    Venky61 likes this.
  8. Venky61
    OnePlus TV Expert Community Expert Jan 18, 2021

    Venky61 , Jan 18, 2021 :
    Glad it's sorted. I hope you got it resolved with ISP too, as you can't operate on Hotspot forever.
    Also out of curiosity, did the apps face the same loading issues on other Android devices too?
     

    #8
  9. H1608551407523
    Cupcake Jan 18, 2021

    H1608551407523 , via OnePlus 5T , Jan 18, 2021 :
    Yes, initially I did not notice it because of cache. But then it gave me timeout on my OP5T as well.
     

    #9
    Venky61 likes this.