5
OxygenOS ARCore apps not working

  1. peddy2k
    Cupcake Jul 10, 2020

    peddy2k , Jul 10, 2020 :
    AR Apps like Google 3D animals works when phone is first booted up. After a while it just stops working.
     

    #1
    ritesh808, rolandmn, TTTT_HD and 2 others like this.
  2. smaberg
    Froyo Jul 10, 2020

    smaberg , via OnePlus 8 Pro , Jul 10, 2020 :
    My AR never worked, not even fresh out of the box.
    Many many many users have this issue, OnePlus it's still keeping shit about it.

    No one knows anything, more then it didn't work at all.
     

    #2
    lavalamp6 and araunya like this.
  3. Techi1409
    Gingerbread Jul 11, 2020

    Techi1409 , Jul 11, 2020 :

    It does work but only if you restart the whole device and then go right into the AR App you want to use.

    hope they find a fix for that or maybe its an Google Problem.
     

    #3
    Miraaas, peddy2k and araunya like this.
  4. araunya
    Gingerbread Jul 11, 2020


    #4
  5. nipunsharma12
    Donut Jul 12, 2020


    #5
    Miraaas and peddy2k like this.

  6. #6
  7. O1540340311573
    Cupcake Jul 12, 2020

    O1540340311573 , Jul 12, 2020 :
    I'm having the same issue with 8 pro. I was told by oneplus support to factory reset. Did that same problem. Very frustrated.
     

    #7
    nipunsharma12 and Techi1409 like this.
  8. Swejuggalo , via OnePlus 8 Pro Ultramarine Blue , Jul 12, 2020 :
    I have a advanced log collected for them. Just waiting on a reply and I'll send it to them
     

    #8
    nipunsharma12 and Techi1409 like this.
  9. Gav_W86
    Starting Point Expert Community Expert Jul 14, 2020

    Gav_W86 , Jul 14, 2020 :
    I think I have found something that works (it was broken on mine for several builds).
    Try:
    Uninstall Google Services for AR
    reboot
    Re-install Google Services for AR
    reboot

    try the AR apps again, worked on mine.
     

    #9
  10. Swejuggalo , via OnePlus 8 Pro Ultramarine Blue , Jul 14, 2020 :
    But does that work over time? It works after a reboot most of times. But fails after some uptime (regardless of actually using AR).
     

    #10
    Techi1409 likes this.
  11. nipunsharma12
    Donut Jul 14, 2020


    #11
    Techi1409 likes this.

  12. #12
    Techi1409 and nipunsharma12 like this.
  13. Gav_W86
    Starting Point Expert Community Expert Jul 15, 2020

    Gav_W86 , Jul 15, 2020 :
    just had an update from a OnePlus bughunter:
    "The issue reported by you is being taken care by our developer team and they are currently working on this. We will get back to you in case we would need more information. Meanwhile, we appreciate your patience and effort so far."
     

    #13
    nipunsharma12 and Techi1409 like this.
  14. nipunsharma12
    Donut Jul 15, 2020

    nipunsharma12 , via OnePlus 8 , Jul 15, 2020 :
    Good to know atleast they have acknowledged it.
     

    #14
  15. Swejuggalo , via OnePlus 8 Pro Ultramarine Blue , Jul 15, 2020 :
    "Thanks for the detailed information. We’ll certainly pass on the information to the right team to get this sorted soon."

    It's hard to find good info on this stuff.... I mostly get other crap when searching. But what I have found is that we are not alone. More phones have strange issues apperently.
     

    #15
    Techi1409 likes this.
  16. Techi1409
    Gingerbread Jul 16, 2020

    Techi1409 , Jul 16, 2020 :

    Ok. Maybe then its a Google AR Core Problem?
     

    #16
  17. nipunsharma12
    Donut Jul 16, 2020

    nipunsharma12 , via OnePlus 8 , Jul 16, 2020 :
    No, I had a chat with Google One support, they specified to device after a couple of ways to fix it.
     

    #17
  18. Techi1409
    Gingerbread Jul 16, 2020

    Techi1409 , via OnePlus 8 Pro , Jul 16, 2020 :
    Strange yet the OnePlus 8 Pro is on the official supported Device list so Google should have Tested IT?
     

    #18
  19. lavalamp6
    Gingerbread Jul 16, 2020


    #19
    nipunsharma12 likes this.
  20. nipunsharma12
    Donut Jul 16, 2020

    nipunsharma12 , via OnePlus 8 , Jul 16, 2020 :
    I agree same with my OP8. But this issue is being looked by OP devs now.
     

    #20