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Ask our Software Team: Part 2 – Bug Hunting

  1. Shine L. OxygenOS Operations Staff Member OnePlus Bug Hunter Oct 8, 2018

    Shine L., Oct 8, 2018 :
    shineaskstaff.jpg

    Hello OnePlus users,

    I am Shine, nice to meet you! I handle OxygenOS bugs and features based on users’ feedback. Our bug hunters collect issues in the forum and I will push it to product or dev. team to resolve those issues asap.

    Welcome to my Q&A thread! Each of you can ask me two questions. One can be about me personally and the other can be about my work. It is the same format as the one from my colleague @Bob C. [HERE]. This time I am happy to answer any question about our bug hunting process and how we make the OxygenOS experience smoother. This Thursday (11/10) I will come back on to answer some of them.

    If you have any issues or feature requests, you can submit your feedback in our bug report section [HERE] where our bug hunters will contact you directly.

    Thanks and Never Settle!
     

    #1
  2. Shine L. OxygenOS Operations Staff Member OnePlus Bug Hunter Oct 10, 2018

    Stickied Post
    Shine L., Oct 10, 2018 :
    1. We have a jira system to capture all of the user’s feedback collected by our bug hunters. I’ll push the product team and dev. team to fix these issues as soon as possible.

    2. No more anime, keep up your study :p
     

  3. Shine L. OxygenOS Operations Staff Member OnePlus Bug Hunter Oct 10, 2018

    Stickied Post
    Shine L., Oct 10, 2018 :
    1. We are mostly in the bug report section. We also look at the device sections, at the big threads in the main parts.
     

  4. Shine L. OxygenOS Operations Staff Member OnePlus Bug Hunter Oct 10, 2018

    Stickied Post
    Shine L., Oct 10, 2018 :
    2. Definitely @Crystal Z. Because we were in the same university before and then the same company.
     

  5. Shine L. OxygenOS Operations Staff Member OnePlus Bug Hunter Oct 10, 2018

    Stickied Post
    Shine L., Oct 10, 2018 :
    1. Actually we have some priority regulation principles. We will deal with user’s feedback based things like the number of users reporting it, and how critical the issue is.
     

  6. Shine L. OxygenOS Operations Staff Member OnePlus Bug Hunter Oct 10, 2018

    Stickied Post
    Shine L., Oct 10, 2018 :
    1. We will push third party app developers to fix it and tell users to give feedback to the third party developers.
     

  7. Shine L. OxygenOS Operations Staff Member OnePlus Bug Hunter Oct 10, 2018

    Stickied Post
    Shine L., Oct 10, 2018 :
    1. I spend my time "fighting" with our R&D team on fixing user’s feedback. :p Busy but enjoyable. I will get more active in the forum if I have time. Mostly I am communicating with the bug hunters and other OnePlus teams.
     

  8. Shine L. OxygenOS Operations Staff Member OnePlus Bug Hunter Oct 10, 2018

    Stickied Post
    Shine L., Oct 10, 2018 :
    It’s complicated because different issues maybe have different log steps. If you want to send logs but don’t know how, you can post it in bug report section and our bug hunters will teach you how to capture logs and send it to us. We need logs because some issues we can’t reproduce here because there are different country environments and local apps.
     

    G_plusone, Ruby G., TheSpoken and 5 others like this.
  9. Shine L. OxygenOS Operations Staff Member OnePlus Bug Hunter Oct 10, 2018

    Stickied Post
    Shine L., Oct 10, 2018 :
    1. Watching Anime and jogging and reading books. Also listening to music and watching movies. That’s all my hobbies.
     

  10. Shine L. OxygenOS Operations Staff Member OnePlus Bug Hunter Oct 10, 2018

    Stickied Post
    Shine L., Oct 10, 2018 :
    1. I’m a single lady from China.
     

  11. Shine L. OxygenOS Operations Staff Member OnePlus Bug Hunter Oct 10, 2018

    Stickied Post
    Shine L., Oct 10, 2018 :
    2. Because we like hunting through your feedback which can make OOS better and better. All feedback is quite important to our product.
     

  12. Shine L. OxygenOS Operations Staff Member OnePlus Bug Hunter Oct 10, 2018

    Stickied Post
    Shine L., Oct 10, 2018 :
    1. This is my niece. She looks very similar to me when I was a baby keke.
     

  13. Shine L. OxygenOS Operations Staff Member OnePlus Bug Hunter Oct 10, 2018

    Stickied Post
    Shine L., Oct 10, 2018 :
    1. OnePlus 6 Silk White, OxygenOS
     
    Last edited: Oct 10, 2018

    Peybro, Speedlover777, youbi and 3 others like this.
  14. Shine L. OxygenOS Operations Staff Member OnePlus Bug Hunter Oct 11, 2018

    Stickied Post
    Shine L., Oct 11, 2018 :
    For example, if so many users report phone crash issues after update and this issue could be reproduced that will be a high priority tracking issue. We collect issues based on feedback numbers, function type, how critical the issue is, reproduce probability etc.

    We do want to resolve all of issue reported in the forum, but we need to handle with those critical issues firstly due to limited resource in order to provide basic stability and better experience for our users.
     

    Joey463, Android450, Ruby G. and 2 others like this.
  15. Android450 Lollipop Oct 8, 2018

    Android450, Oct 8, 2018 :
    Hi Shine!
    2 Questions, 1 personal and one work related

    1. How do you personally handle the influx of bug reports and feature requests on any given day?

    2. Anymore anime recommendations for me? :p
     

    #2
  16. camohan Lollipop Moderator Oct 8, 2018

    camohan, Oct 8, 2018 :
    Hey @Shine L.. This is probably the most sought after topic. My questions for you are

    1. What area of forums do bug hunters look into to get feedback and bugs? This is important so that users know how to report issues or provide feedback, instead of randomly creating threads with a hope of a fix.
    2. How was your last week vacation?

    Have a great day..!!
     

    #3
  17. GopalB. Marshmallow Oct 8, 2018

    GopalB., Oct 8, 2018 :
    I just have one question...
    If some bug is 100% recreatable, then why ask for logs from the user??? :p
     

    #4
  18. luigimario The Lab - OnePlus 6T Reviewer Oct 8, 2018

    luigimario, Oct 8, 2018 :
    Hi Shine!

    Bug related, how do you handle bugs that are reported? Do you try to fix everything that is buggy or do you just work on the most major issues?

    Who is your favourite OnePlus staff member? Do you have a best friend/work spouse at the office?
     

    #5
  19. G_Siddharth_Patil_ZsmY Ice Cream Sandwich Oct 8, 2018


    #6
  20. B_Wrath KitKat Oct 8, 2018

    B_Wrath, Oct 8, 2018 :
    Hi Shine!
    Work related: how do you prioritize the bugs resolving? Which bugs get the priority?
    Personal: How was your vacation?
     

    #7
  21. Wahoux KitKat Oct 8, 2018

    Wahoux, Oct 8, 2018 :
    Why, sometimes (and i should say most of the time) after an update, there is a battery drain issue (android system that consume lot of more power than it should) ?
    I only got this issue with OnePlus devices, but never with other devices like Xiaomi or Vivo.
    Why OnePlus dev don't manage to fix this huge issue?
     

    #8
  22. ash_insiider Gingerbread Oct 8, 2018

    ash_insiider, Oct 8, 2018 :
    during a call when the phone screen is off near the near, and when I end the call it takes longer to wake the screen back. I have been noticing this since OpenBeta_14 for OnePlus 5T. ( currently on open beta 17)
     

    #9
    maan1996, rchile, Viki pavi and 8 others like this.
  23. Vivekdantu Donut Oct 8, 2018

    Vivekdantu, Oct 8, 2018 :
    same here. pls fix this
     

    #10
    7adityar, nitrek and G_plusone like this.
  24. F_Mallikarjuna_Pagadala_ Cupcake Oct 8, 2018


    #11
  25. the_o2 Lollipop Oct 8, 2018

    the_o2, Oct 8, 2018 :
    Hey @Shine L.
    1)How you guys deal with 3rd party app related bugs do you contact to that app developers or just solve it by yourself.


    Personal question:
    2) Do you like the notch (like OP6 have), which have no use in reality.
     

    #12
  26. Dresa91 Oreo Oct 8, 2018

    Dresa91, Oct 8, 2018 :
    Good morning @Shine L. :)
    Thank you for this opportunity too:)
    Well, here are my questions:

    1) How close are your test devices? Can they be compared with the everyday scenario of the average user? (e.g. naked device only with OS on it)
    2) If you got a very strange bug report, do you even try to "reproduce" it with your own device? or: what was the craziest bug you had to work on? :)
     

    #13
  27. Tobikage Marshmallow Oct 8, 2018

    Tobikage, Oct 8, 2018 :
    Do you have a Bug Hunters Leaderboard ?

    If you don't , you should.
     

    #14
  28. Hrithik Gajera Cupcake Oct 8, 2018

    Hrithik Gajera, Oct 8, 2018 :
    Hi ,I am using the OP5 .
    After the Oxygen OS update 5.1.5, when I reboot my phone , the sim card does not get detected and the WiFi is not turning on.
    The service center just downgrades the version of the OxygenOS to the previous version and they told me not to install this update .
     

    #15
  29. MhmmtAtes Gingerbread Oct 8, 2018

    MhmmtAtes, Oct 8, 2018 :
    1-) op 5 full screen gesture will be added?
    2-) op 5 camera to be corrected?
    3-) op 5 charging will be solved fast running out?
    4-) to be added to the glossy black theme?
    5-) op 5 font styles to be added?
     

    #16
  30. Dresa91 Oreo Oct 8, 2018

    Dresa91, Oct 8, 2018 :
    So what?
    difficult to read the first post?
     

    #17
  31. G1529813730599 Donut Oct 8, 2018


    #18
  32. Dresa91 Oreo Oct 8, 2018

    Dresa91, Oct 8, 2018 :
     

    #19
    Android450 and G_plusone like this.
  33. Chiragsama Cupcake Oct 8, 2018

    Chiragsama, Oct 8, 2018 :
    Why there is bug with oneplus 5 t otg not working. I am on latest ota update on oxygen os 5.1.5.plz fix this bug in oneplus 5t
     

    #20
    Hrithik Gajera and G_plusone like this.