Ask our Software Team: Part 2 – Bug Hunting

  1. rikinroxz
    Eclair Oct 9, 2018

  2. Artemus
    Community Hero 2020 Oct 9, 2018

    Artemus , Oct 9, 2018 :
    You realize only Google has that power, right?

  3. archit1302
    Donut Oct 9, 2018

    archit1302 , Oct 9, 2018 :
    slow motion video sometimes freezes for me it wasn't like that before pie on op6

  4. Q1539118466812
    Cupcake Oct 9, 2018

    Q1539118466812 , Oct 9, 2018 :
    Hi, I am a new One plus six user. All was going well until my speech to text stopped working in messaging although the microphone is registering. Can anyone help me please. Martin in Rugby

  5. Yashvendra_Singh_Raghav
    Ice Cream Sandwich Oct 9, 2018

    Yashvendra_Singh_Raghav , Oct 9, 2018 :

    Hrithik Gajera

    Hi ,I am using the OP5 .
    After the Oxygen OS update 5.1.5, when I reboot my phone , the sim card does not get detected and the WiFi is not turning on.
    The service center just downgrades the version of the OxygenOS to the previous version and they told me not to install this update .​

    I faced same with my oneplus 5 and I took my device to service centre issue was the SIM card was not detected but sometimes flash light goes on automatically.
    I simply downloaded the oxygen OS latest version from oneplus site and installed it after that I didn't face any issue regarding that.
    the second reason might be the hardware maybe on hardware is the only problem so you should go for Hardware diagnosis otherwise reinstalling the software will fix this issue you have one more track can go to open beta branch.

  6. Brijesh192
    Cupcake Oct 9, 2018

    Brijesh192 , Oct 9, 2018 :
    I'm seeing this white pannel on YouTube, it's not a big deal, but still, it would be more pleasing if it'll appear in black color. thanks

  7. Abhinay.Me
    Eclair Oct 10, 2018

    Abhinay.Me , Oct 10, 2018 :
    The notifications in One Plus 6 Android P is bit annoying. If I accidentally press & hold, The notification asks for option. That's it.. Notification is lost. Cann't see notification content.

  8. U1529226460320
    Cupcake Oct 10, 2018

    U1529226460320 , Oct 10, 2018 :
    issue resolved

  9. Y.Yogesh_Sai_Chaitanya
    Donut Oct 10, 2018

    Y.Yogesh_Sai_Chaitanya , Oct 10, 2018 :
    Is it possible to integrate Artificial intelligence and Augmented reality to software? If it is possible then it would be a great update as those are the trending features that every one is looking in mobiles. And unfortunately these features are lagging in OnePlus. If OnePlus integrates these features then it would be a revolution in OnePlus mobiles.

    Please look into it OnePlus team.

  10. harry_db
    Gingerbread Oct 10, 2018

    harry_db , Oct 10, 2018 :
    Hi Shine,

    Have you found the fix for my slow AC wifi (capped 5mbps) on Oneplus 5 and 5T that I have submitted for more than 5 months ago without feedback?
    I have other branded phone using the same Wifi without any speed issue on AC network.
    Thank you

  11. baldilocks73
    Eclair Oct 10, 2018

    baldilocks73 , Oct 10, 2018 :
    Please, for the love of God, update the Gallery app so we can default to Album view, Move, Copy, Rename pictures. I don't want to have to download a 3rd party application. Also, why aren't .GIFs supported in the Messages app??

    I love your phones, but your built in apps leave a LOT to be desired.

  12. H1538103701039
    Cupcake Oct 10, 2018

    H1538103701039 , Oct 10, 2018 :
    Hi @Shine L.
    OnePlus has a known problem that affects several devices, including my OnePlus 6, but still has not addressed. The issue is with a battery optimisation and Google Apps that are designated as system apps. For these apps, like Google Calendar and Gmail, the user cannot disable battery optimization. This mean notifications are not pushed through on time. This has rendered my Google Calendar useless to the point I regret buying this otherwise amazing phone. My question is, when will you allow battery optimization access for system apps like Google Calendar and Gmail?

  13. shivamgupta_03
    Eclair Oct 10, 2018

    shivamgupta_03 , Oct 10, 2018 :
    The color of the alarm clock menu is different from the color from the settings menu? Why? How can we change it? Is the accent color only for settings menu?

    Attached Files:

  14. Dhaval_sondagar
    Cupcake Oct 10, 2018

  15. Shine L.
    OxygenOS Operations Staff Member Oct 10, 2018

    Stickied Post
    Shine L. , Oct 10, 2018 :
    1. We have a jira system to capture all of the user’s feedback collected by our bug hunters. I’ll push the product team and dev. team to fix these issues as soon as possible.

    2. No more anime, keep up your study :p

    aris, Michelin18, NateDev and 16 others like this.
  16. Vinothprasu
    Eclair Oct 10, 2018

    Vinothprasu , Oct 10, 2018 :
    GPS not working fine,even Google maps also not detect my location correctly,really fruciated .

  17. Shine L.
    OxygenOS Operations Staff Member Oct 10, 2018

    Stickied Post
    Shine L. , Oct 10, 2018 :
    1. We are mostly in the bug report section. We also look at the device sections, at the big threads in the main parts.

    aris, otto2, RonnieXLR8 and 10 others like this.
  18. Shine L.
    OxygenOS Operations Staff Member Oct 10, 2018

    Stickied Post
    Shine L. , Oct 10, 2018 :
    2. Definitely @Crystal Z. Because we were in the same university before and then the same company.

    aris, otto2, Its.Leandroo and 10 others like this.
  19. Shine L.
    OxygenOS Operations Staff Member Oct 10, 2018

    Stickied Post
    Shine L. , Oct 10, 2018 :
    1. Actually we have some priority regulation principles. We will deal with user’s feedback based things like the number of users reporting it, and how critical the issue is.

    aris, nateavi, otto2 and 8 others like this.
  20. Shine L.
    OxygenOS Operations Staff Member Oct 10, 2018

    Stickied Post
    Shine L. , Oct 10, 2018 :
    1. We will push third party app developers to fix it and tell users to give feedback to the third party developers.

    aris, otto2, David Y. and 6 others like this.