Ask our Software Team: Part 2 – Bug Hunting

  1. Y1531241814266
    Cupcake Oct 10, 2018

    Y1531241814266 , Oct 10, 2018 :
    I think there is a problem with the microphone. In some applications it works just fine like in telephone calls or in snapchat videos bitte especcialy wegen recording WhatsApp audio messages it sounds very quiet and numb and since I had this issue since day one I think that IT has top be a software bug.

  2. Steps Parku (DJ STEPS)
    Gingerbread Oct 10, 2018

    Steps Parku (DJ STEPS) , Oct 10, 2018 :

    Shine L.

    View attachment 884524

    Hello OnePlus users,

    I am Shine, nice to meet you! I handle OxygenOS bugs and features based on users’ feedback. Our bug hunters collect issues in the forum and I will push it to product or dev. team to resolve those issues asap.

    Welcome to my Q&A thread! Each of you can ask me two questions. One can be about me personally and the other can be about my work. It is the same format as the one from my colleague @Bob C. [HERE]. This time I am happy to answer any question about our bug hunting process and how we make the OxygenOS experience smoother. This Thursday (11/10) I will come back on to answer some of them.

    If you have any issues or feature requests, you can submit your feedback in our bug report section [HERE] where our bug hunters will contact you directly.

    Thanks and Never Settle!​

    It's Always good to have you guys around.

    1. My first question and issue will be face-unlock. i i know you'd admit the feature is not that secure but it's extremely pathetic on the Oneplus 6. it's so weak and really a flaw. on several occasions, it unlocked with just strangers looking at it. i mean compared to the Oneplus 5T that launched with it, Face unlock on the 5T is very secure and reliable.

    2. Point two will have to be with the new android 9.0 that just rolled for the Oneplus 6, really the threshold for setting brightness level is not up to the mark, sliding the bar way past half to the right and still the screen is not that bright. you will have to hit the maximum brightness level before the screen kicks in with that much brightness you'd expect. contrary, i will say, from 40-80% brightness level is all the same, the real difference kicks in from 90%-100%. (assumptions). And it doesn't get really bright as compared to the previous Oreo ROM. it's disappointing.

    3. Lastly, after updating to android 9.0 on my oneplus 6, i've experienced an unusual over-heating once. it has never happened before and i quickly noticed this development after the 9.0 update. the phone became so hot for some time while i tried to open a 70mb microsoft word document. it never froze, wasn't jittery but it became hot that dash-charge won't even kick in and the temperature was high for hours until i took it off the case and put it on airplane mode for several minutes to settle down. like i said, this has never happened before but i could notice it right after 9.0 update.

    4. Point 4 is very very important. i have noticed that the microphone performance has degraded in quality since the oneplus 3. i have own every oneplus device till date and this is very very disturbing. The microphone on the oneplus 6 does not produce great sound quality, try recording a voice note on whatsapp and it will end up like an amr compressed audio. you do that with any other phone and you will experience a high fidelity sound. The worst, when you record whatsapp status videos, the sound always comes out very distorted, suppressed, numb and it's never good. try and record with an iphone 5s or any other android phone and you will feel every bass, and treble dynamically. this problem has been since the oneplus 3. and it looks like the microphone hardware on our device is not that good.
    I challenge you all to experiment this with other phones and see the difference for yourself. and once again, the microphone experience on the oneplus 6 is worst of all.

    My question, i'd like to know if this 4 key points i have listed has been observed by the team and a fix is already underway, or it is news to you as it stands now? and i hope the microphone experience on the 6T gets better.
    Last edited: Oct 11, 2018

  3. Maheshwar.Rao
    Cupcake Oct 10, 2018

    Maheshwar.Rao , Oct 10, 2018 :
    hi.. the display brightness is not that great post upgrading to pie. on the first boot it was very very bright and I had yo reduce it to 25% not to get the same level of brightness I had to increase it to 45% .. that's strange and shocking .. I bought the phone today 10 Oct. pls suggest

    Donut Oct 10, 2018

    ANURAGH ANIL , Oct 10, 2018 :
    can u add back the clear cache option... please... it takes lots of time to clear by going into each app n clear cache... So,please bring back .
    Thank you

  5. dswwong
    Gingerbread Oct 11, 2018

    dswwong , Oct 11, 2018 :
    i thought mine is the latest version already...but the feature is not there ?? Wonder why/.
    oneplus A6000_22_180915

  6. Abhishek5938
    Cupcake Oct 11, 2018

    Abhishek5938 , Oct 11, 2018 :
    Hi Shine,

    I have one query that I am getting an update for Android 9 . Should we update it or not. It will not face any bugs or changes in the system?

  7. Maheshwar.Rao
    Cupcake Oct 11, 2018

    Maheshwar.Rao , Oct 11, 2018 :
    hay I am one of the user.. wait for response from tech team.. as I recently updated to pie and observed some screen brightness issue. thanks

  8. dswwong
    Gingerbread Oct 11, 2018

    dswwong , Oct 11, 2018 :
    I could not see that at all...can u give me a screen shot ?

  9. JerseyDevil1949
    Cupcake Oct 11, 2018

    JerseyDevil1949 , Oct 11, 2018 :
    Hi Shine. very simple, new to this. Used to using iTunes . What is the best music player to use to import and download music from your PC, either Windows or Mac ?
    thanks, Ed.

  10. hiteshrb
    Cupcake Oct 11, 2018

    hiteshrb , Oct 11, 2018 :
    One plus 6 device. After Pie Update.
    I have my Bluetooth devices like my Mi band 2 and Ktm Bike. Both notify my with calls and names.
    Since the Pie update the notification for Calls have stopped.
    I have reinstalling the required softwares, updated them, given all permissions still call notifications do no trigger on the device.
    Kindly help.
    KTM MY RIDE is the app on Google play which i used to use on Android oreo
    Mi Fit is the other app i used to use.



  11. W1539239962983
    Cupcake Oct 11, 2018

  12. Steps Parku (DJ STEPS)
    Gingerbread Oct 11, 2018

    Steps Parku (DJ STEPS) , Oct 11, 2018 :
    you are not even supposed to, your windows PC should already come with drivers for MTP which should allow you to easily mount your device. if it's not working just try to update your windows system files.

    W1539239962983 likes this.
  13. eddynaka
    Cupcake Oct 11, 2018

    eddynaka , Oct 11, 2018 :
    my two questions are:
    1. how did you enter OnePlus?
    2. how do you prevent the same bugs with a big team of developers working with the same source code?

  14. Raresch
    Ice Cream Sandwich Oct 11, 2018

    Raresch , Oct 11, 2018 :
    Hi there,

    As a personal question, I would like to say that I am glad that there are people there that try to find the problems and help the community. It feels like we are heard. So keep up the good work :D

    As for a work-related question, I would like to as you: why do I feel like a beta tester when I only use the stable version of the O2Os (Android Pie now)? Why there so many little things that are still there in the software that have no sense at all, when you have so many beta users that use beta versions and you and your team do a very good job at picking and filtering those bugs? Why does the end user still feel like a tester in an unfinished software?
    (Well, there is not only one question, there a group of questions for the same idea).

  15. Shine L.
    OxygenOS Operations Staff Member OnePlus Bug Hunter Oct 11, 2018

    Stickied Post
    Shine L. , Oct 11, 2018 :
    For example, if so many users report phone crash issues after update and this issue could be reproduced that will be a high priority tracking issue. We collect issues based on feedback numbers, function type, how critical the issue is, reproduce probability etc.

    We do want to resolve all of issue reported in the forum, but we need to handle with those critical issues firstly due to limited resource in order to provide basic stability and better experience for our users.

    otto2, Joey463, Android450 and 3 others like this.
  16. Q1539245829113
    Cupcake Oct 11, 2018

  17. B_Wrath
    Marshmallow Oct 11, 2018

    B_Wrath , Oct 11, 2018 :
    Thanks for the insight! And we will keep helping you in squashing those pesky bugs :)

  18. B_Wrath
    Marshmallow Oct 11, 2018

    B_Wrath , Oct 11, 2018 :
    It's auto screen rotate... Your mobile is in portrait orientation... You can disable the icon in status bar icon manager...
    And please discuss in relevant threads...

  19. Q1539245829113
    Cupcake Oct 11, 2018

  20. Emma Pick
    Cupcake Oct 11, 2018

    Emma Pick , Oct 11, 2018 :
    Hi there, I am not very clued on with technology and would like to ask you a question. I purchased a Oneplus6 phone recently. I like to listen to music or some videos on youtube on my way to work but if I put the phone in my pocket, the screen get touched and goes to something else. How can I close the screen without closing the app I m using. thank you