Ask our Software Team: Part 2 – Bug Hunting

  1. Z1542232627319 Cupcake Nov 14, 2018

    Z1542232627319, Nov 14, 2018 :
    I just bought that one plus 6t and When I did the switch all my Samsung pre-install apps switch to me one plus but when I try to uninstall the app the phone don't allow me to do it, help please

  2. West_171 Cupcake Nov 15, 2018

    West_171, Nov 15, 2018 :
    update is likely to be in early January 2019

  3. rajyadav_np Cupcake Nov 16, 2018

    rajyadav_np, Nov 16, 2018 :
    I'm facing this issue in my OP6_O2_BETA_006, every time I lock my device it exits the opened app. As soon I unlock my phone, I see Homescreen instead of last opened app screen.

    Hope you guys are seriously listening to your customers.
    Thank you!

  4. mitulgada Cupcake Nov 16, 2018

  5. Rajashekar Punna Cupcake Nov 16, 2018

    Rajashekar Punna, Nov 16, 2018 :
    Hi Team,

    I'm Rajashekar and I'm from India. I've observed this issue while using what's app that I'm unable to mark it as read while having a chat on screen. I need to just swipe to clear that.
    Chat can be marked as read when sender pings me

  6. G_david_prajapat_AUdo Cupcake Nov 16, 2018

  7. Anurag_Nahar Cupcake Nov 16, 2018

    Anurag_Nahar, Nov 16, 2018 :
    @OnePlus Is there any sort of app to DIAGNOSE the device? My 6T behaves in a really weird manner at times and I would like to get it checked. Service Center would not be a good idea since they need a factory reset to be done first.

  8. Dilshad Davood K Froyo Nov 16, 2018

    Dilshad Davood K, Nov 16, 2018 :
    Pls fix the issues on the audio via bluetooth after pie update.....My bluetooth speaker is frequently making some noises (like 'tt'..'tt'..sounds) when playing songs from my op6 after pie update........I tested the same using one of my friends op6 which is not updated to pie , then i noticed that the problem is not there with oreo...please fix this problem ASAP..... Expecting an OTA update soon....Thanks

  9. gaganjyot Gingerbread Nov 17, 2018

  10. H1541787437427 Cupcake Nov 17, 2018

    H1541787437427, Nov 17, 2018 :
    I am currently using the OP6t, one problem I am having and have also faced on previous OP devices is that on Snapchat the front and back camera automatically is zoomed in quite a bit and also after taking the picture it lacks quality and isn't pleasing. could you please find a solution to this problem.
    Thank you

    G_Mahfzur_Rahman_xCGD likes this.
  11. Kytharsis Lollipop Nov 18, 2018

    Kytharsis, Nov 18, 2018 :
    Blame Snapchat.

  12. D1542480506544 Cupcake Nov 18, 2018

    D1542480506544, Nov 18, 2018 :
    Hi team,

    here I am having one problem in one plus 5, once I connect the headset and the headset mode is on. if I remove the headset and the headset mode is not disabled. so I am having issue to speak on handset mode. kindly help on this immediately!

  13. F_Milan_Abraham_zjdG Cupcake Nov 18, 2018

  14. M1542570676853 Cupcake Nov 18, 2018

    M1542570676853, Nov 18, 2018 :
    I have purchased oneplus6T and found that do not have options for call recording and slow motion

    kindly let me now to to activate these options

  15. F1542589674775 Cupcake Nov 19, 2018

  16. S1541657566149 Donut Nov 19, 2018

    S1541657566149, Nov 19, 2018 :
    Issue when opening photos from the camera app.
    The last capture take some time to show in the photos.

  17. kevinncastillo Cupcake Nov 19, 2018

    kevinncastillo, Nov 19, 2018 :
    Bluetooth connection keeps on changing levels. when there are no Lows (bass) the highs (treble) gets louder and mids as well, but when the lows start , everything loses level and becomes much lower. that is my biggest issue .

    Dilshad Davood K likes this.
  18. R1542774922729 Cupcake Nov 21, 2018

    R1542774922729, Nov 21, 2018 :

    whenever i take photos of object nearby like Class notes...camera automatically blurrs them near the edges...even on auto mode and in pro mode too..

    what might be the problem.??

    i purchased One Plus 6 8gb ram 128gb.. 2 weeks ago

    Attached Files:

    shadab147 likes this.
  19. anshuljaiswal_26 Donut Nov 21, 2018

    Madhav9775 likes this.
  20. anshuljaiswal_26 Donut Nov 21, 2018

    anshuljaiswal_26, Nov 21, 2018 :
    i am also facing this issue.... support required on an urgent basis to fix this bug @OnePlusTeam

    Madhav9775 likes this.