Ask our Software Team: Part 2 – Bug Hunting

  1. Muhammad Ghufran Cupcake Dec 1, 2018

  2. Muhammad Ghufran Cupcake Dec 1, 2018

  3. Surajsnair Donut Dec 3, 2018

    Surajsnair, Dec 3, 2018 :
    i am facing a poor battery backup after the latest update .y is it so
    ?? oneplus 6

    C1543850530213 likes this.
  4. C1543850530213 Cupcake Dec 3, 2018

    Surajsnair likes this.
  5. Kytharsis Lollipop Dec 5, 2018

    Kytharsis, Dec 5, 2018 :
    There is no such thing as "battery backup". Please cease from using this term from now on if you want to be taken seriously.

    Post this in the proper area with the proper proof.

  6. Q1543969886795 Cupcake Dec 5, 2018

    Q1543969886795, Dec 5, 2018 :
    every so often my 6t will go through and episode where it will automatically reset in multiple times in a row whenever I try to do something

  7. dcbStudios Cupcake Dec 5, 2018

    dcbStudios, Dec 5, 2018 :
    Hey guys, kinda of a weird bug I found while using a basic Android development feature.

    After trying to have my phone in grayscale using the Reading Mode feature that comes with the Oneplus... I found the phone having to constantly switch from color back into grace scale every time I turned my phone back on to be a bit annoying, so I enabled developer mode and turned on monochromacy via the simulated display settings. However, I noticed a dramatic drop in performance when I try to unlock my phone via fingerprint. It either will not read or it takes twice as many tried to get a reading.

    Apart from the obvious of turning the Development Options off or just dealing with color into grayscale that happens with reading mode.... Does anyone have any suggestions with a work around? I prefer system based adjustments instead of a just an app overlay to pretend to be gray scale as this gives a slight edge to me during the day battery wise at work as I use my phone for customer service interactions. I also have battery saver and data saver mode on to keep the phone power consumption as low as possible.

    Thanks for your time,
    Daniel B

  8. E1544023107473 Cupcake Dec 5, 2018

    E1544023107473, Dec 5, 2018 :
    Hi Shine.

    I am new OP6 user, on my phone 9.0.2 build installed. Sometimes I see that my fingerprint sendor not unlock phone after some big inactivity. if i press power and further fingerprint - it will unlock. is it a bug? It looks like phone goes in to deep sleep and fingerprit not workung there.

    Best regsrds,

  9. P1542080617675 Cupcake Dec 5, 2018

  10. G_Goutham_Varma_NXUu Cupcake Dec 6, 2018

    G_Goutham_Varma_NXUu, Dec 6, 2018 :
    my new OnePlus 6t in display finger print scanner is working disgustingly. I got a call , during call my friend placed his finger and it's unlocked, tried thrice unlocked everytime with unregistered finger print. please help am I the only facing this issue? any way to secure??

  11. R1546621747488 Donut Jan 4, 2019

    R1546621747488, Jan 4, 2019 :
    dear team screen cast not work 1+5 your device's is very costly pl work and customer satisfaction I am purchase your device 35000 thousands not my phone screen cast not working

  12. V1546947255715 Cupcake Jan 8, 2019

  13. dcbStudios Cupcake Jan 8, 2019

    dcbStudios, Jan 8, 2019 :
    Have you tried to go into....settings/Apps and Notifications/

    Hit "See all apps",

    Find Phone then click Storage,

    Then hit Clear Cache.

    Give it another try

  14. V1546947255715 Cupcake Jan 8, 2019

    V1546947255715, Jan 8, 2019 :
    I tried it,still won't open.

  15. dcbStudios Cupcake Jan 8, 2019

    dcbStudios, Jan 8, 2019 :

    And I'm guessing you tried Clear Data as well? .... Have you attempted to restart the device?

    Anything leading up to the app crashing... Such as a new app install or an update to the system?

  16. V1546947255715 Cupcake Jan 8, 2019

    V1546947255715, Jan 8, 2019 :
    it was working yesterday morning, went to use it again it kept shutting down. hadn't added any new apps in that time frame. been a week or so since the last update.

  17. dcbStudios Cupcake Jan 8, 2019

  18. 19ayaN Cupcake Jan 8, 2019

    19ayaN, Jan 8, 2019 :

    In my OP6 at the notification bar there is not showing the admin profile image after Android P update.
    Please find the attached screenshot.

    Please resolve and suggest.

    Thanks & Regards,



  19. Infectafibian Cupcake Jan 9, 2019

    Infectafibian, Jan 9, 2019 :
    6t battery saver disables Auto rotate... I'm new to the One Plus family is this a common occurrence?

  20. meatandy Nougat Jan 9, 2019

    meatandy, Jan 9, 2019 :
    Yes , It disables certain features.