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Ask our Software Team: Part 2 – Bug Hunting

  1. 13061993
    Cupcake Mar 28, 2019

    13061993 , Mar 28, 2019 :
    my camera feels gimmicky on my one plus 6t
    i compared it to my friends one plus, the photos are blurred or cartoon-ish compared to his.
    and sometimes when i switch camera it get stuck on the animation for bit to long
    then i have to close the app and restart it
     

    X1551203238272 and sir1jaguar like this.
  2. Manohar Yarlagadda
    Cupcake Mar 31, 2019

    Manohar Yarlagadda , Mar 31, 2019 :
    Hi, when I am playing amazon prime video, cannot able to see video but can hear only audio.
    When I had a discussion with Amazon guys they are saying it is bug from OnePlus Software..could you provide solution asap please..
     

  3. sir1jaguar
    Gingerbread Apr 1, 2019


  4. F1554174298336
    Cupcake Apr 2, 2019


  5. F1554174298336
    Cupcake Apr 2, 2019

    F1554174298336 , Apr 2, 2019 :
    why when I try to caste my phone to Chromecast does the screen go black, but I can hear the audio?
     

  6. Manohar Yarlagadda
    Cupcake Apr 2, 2019

    Manohar Yarlagadda , Apr 2, 2019 :
    Hi..just giving my experience..I hope you are playing secure content that's the reason you are not seeing video at TV..if you play non-secure then video also can see.
     

  7. C1545985623523
    Cupcake Apr 5, 2019

    C1545985623523 , Apr 5, 2019 :
    my one plus 6t is getting unlocked even i have closed my eyes while wearing spectacles .I am currently Using open beta 7 version
     

  8. U1541324683067
    Cupcake Apr 7, 2019

    U1541324683067 , Apr 7, 2019 :
    Please help me with this- not sure if it is a bug issue. My one plus six is hanging and restarting automatically today since morning. It once showed Crash mode before restarting. Who should I reach out to?
     

  9. Krishnadas o
    Donut Apr 7, 2019

    Krishnadas o , Apr 7, 2019 :
    Stilk I'm on jan security patch level version
    when i get new security patch level updates
     

  10. Habeeb_Sharu_
    Cupcake Apr 7, 2019

    Habeeb_Sharu_ , Apr 7, 2019 :
    while playing pes 2019 game the app is closing some time automatically it is really a failure form OnePlus
     

  11. naveenmaddila@op
    Cupcake Apr 7, 2019

    naveenmaddila@op , Apr 7, 2019 :
    hi,i just installed gcam 3 for my OnePlus 6t.its good but some times its shutting down by itself while taking pictures.could you please help me whats wrong with that?
     

  12. Order66
    Cupcake Apr 7, 2019

    Order66 , Apr 7, 2019 :
    my one plus 5 telephone keeps turning off on itself, how can I fix this issue.
     

  13. rushinshah
    Cupcake Apr 7, 2019


  14. W1555127080365
    Cupcake Apr 13, 2019

    W1555127080365 , Apr 13, 2019 :
    Hi Team,
    My phone 1+6T hangs frequently while receiving calls..I am unable to attend the call as the call request doesn't appear.
    also ,while I dial a call the screen goes black ..this is very disappointing.. my try with one plus is not good... kindly help
     

    rushinshah likes this.
  15. rushinshah
    Cupcake Apr 13, 2019

    rushinshah , Apr 13, 2019 :
    same here with one plus 6T
     

  16. U1541624201454
    Cupcake Apr 14, 2019


  17. nizamva
    Cupcake Apr 17, 2019


  18. G1552215805696
    Cupcake Apr 18, 2019

    G1552215805696 , Apr 18, 2019 :
    Hello,

    There are two bugs in my OnePlus 6t and are as follows:

    1) When I hang up any call, for 3-4 seconds the caller notification is still seen on the notification bar when touched it opens up caller options and then closes after few seconds.

    2) When trying to Click photos in pro mode, camera app crashes and the wallpaper becomes of default (changes into default wallpaper from phone memory)

    This is quite annoying to go through these issues.
    Please suggest any solution.
     

    rushinshah likes this.
  19. A1555685062914
    Cupcake Apr 19, 2019

    A1555685062914 , Apr 19, 2019 :
    I've been having issues with my photos like say I save a photo or video on Snapchat it would show up in my gallery but not in Google photos and if I try to download any images they don't show up in either
     

  20. hannanyusuf
    Cupcake Apr 19, 2019

    hannanyusuf , Apr 19, 2019 :
    My one plus 5t restarts while pubg game
    And it happens after few minutes of entering the game
    Once it restarts then it goes on restarting again and again if i enter the game